ISEB-ITILF 無料問題集「ISEB The Foundation Examination - ITIL®」

（A）Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented

（B）Public frameworks are always cheaper to adopt

（C）Proprietary knowledge has been tested in a wide range of environments

（D）Public frameworks are prescriptive and tell you exactly what to do

（A）The design of the service portfolio, including the service catalogue

（B）The design of the technology architectures

（C）The design of new or changed services

（D）The design of market spaces

（A）The service level agreement (SLA)

（B）The IT service plan

（C）The problem record

（D）The availability management information system

（A）It is measureable

（B）It structure an organization

（C）It responds to specific events

（D）It delivers specific results

（A）An agreement between the service provider and an external organization

（B）A document that describes to a customer how services will be operated on a day-to-day basis

（C）A document that describes business services to operational staff

（D）An agreement between the service provider and another part of the same organization

（A）1 only

（B）Both of the above

（C）Neither of the above

（D）2 only

（A）Maturity and cost

（B）Infrastructure availability

（C）Functions

（D）The end-to-end service

（A）Reduction in the duration and frequency of service outages

（B）Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

（C）Allows higher volumes of successful change

（D）Reduction in unplanned costs through optimized handling of service outages