ISO-IEC-20000-Foundation 無料問題集「PECB ISO/IEC 20000 Foundation」

（A）A non-fulfillment of a requirement

（B）A conformity where there is an opportunity for improvement

（C）A finding against an area which is NOT in the scope of the standard

（D）A recommendation that has to be actioned

（A）To reduce overall service costs

（B）To enable effective financial control for services

（C）To improve the service management processes

（D）To provide the basis for service provider organization charges

（A）To review the Service Management System (SMS)

（B）To certify their services

（C）To confirm that all ITIL guidelines have been implemented

（D）To certify their products

（A）Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

（B）Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard

（C）Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way

（D）Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices

（A）Service Level management

（B）Service Reporting

（C）Budgeting and accounting for services

（D）Service availability management

（A）The organization should decide on necessary actions and deployment

（B）The change advisory board (CAB) should meet and decide whether to deploy or not

（C）The operations team should make the decision to safeguard the live environment

（D）The release should be stopped and rejected so another team can fix it