ISO-IEC-20000-Foundation 無料問題集「PECB ISO/IEC 20000 Foundation」

（A）ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

（B）An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

（C）It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

（D）ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

（A）It offers prescriptive guidance that allows the organization to create efficient processes.

（B）It provides a structure for service provisioning that can be adapted to the culture of the organization

（C）ensures people to comply with service level agreements (SLAS) using documented information

（D）It allows an organization to be certified, which always adds value for the business

（A）A request to terminate a subscription

（B）A request for information

（C）A billing inquiry

（D）A request for a design change

（A）Service desk

（B）Change management

（C）Release and deployment management

（D）Configuration management

（A）Service availability management

（B）Service level management

（C）Configuration management

（D）Capacity management

（A）Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider

（B）Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way

（C）It is mandatory for a service provider to conform to all parts of the standard

（D）A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3