ITIL-F無料問題集「EXIN ITIL Foundation」

質問 1

. Which is the CORRECT description of an outcome?

（A）The inputs that trigger an action for an activity, process or IT service

（B）The result of carrying out an activity, following a process, or delivering an IT service

（C）The design and development of the activities that make up a process or IT service

（D）The prediction of the future demand requirements for an activity, process or IT service

正解：B 解答を投票する

質問 2

Which one of the following is the purpose of service level management?

（A）To create and populate a service catalogue

（B）To carry out the service operations activities needed to support current IT services

（C）To ensure that sufficient capacity is provided to deliver the agreed performance of services

（D）To ensure that an agreed level of IT service is provided for all current IT services

正解：D 解答を投票する

質問 3

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

（A）Service, user, IT

（B）Technology, customer, user

（C）Corporate, customer, technology

（D）Corporate, customer, service

正解：D 解答を投票する

質問 4

Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

（A）Outsourced

（B）Centralized

（C）Local

（D）Virtual

正解：A 解答を投票する

質問 5

Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

（A）1 only

（B）Both of the above

（C）Neither of the above

（D）2 only

正解：B 解答を投票する

質問 6

Which is responsible for the production of the service design package (SDP)?

（A）Design coordination

（B）Service catalogue management

（C）Service portfolio management

（D）Service design

正解：D 解答を投票する

質問 7

Which stage of service lifecycle has the purpose of aligning IT services with the changing business needs by identifying improvements to IT services?

（A）Service operation

（B）Continual service improvement

（C）Service strategy

（D）Service design

正解：B 解答を投票する

質問 8

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

（A）Service operation

（B）Continual service improvement

（C）Service strategy

（D）Service transition

正解：B 解答を投票する

質問 9

Which of the following would NOT be contained in a release policy?

（A）Roles and responsibilities for the release

（B）Naming and numbering conventions

（C）Entry and exit criteria of the release into testing

（D）The risk register for the release

正解：D 解答を投票する

ITIL-F 無料問題集「EXIN ITIL Foundation」

弊社を連絡する

関連リンク

トップ試験