ITIL-Foundation無料問題集「ITIL Foundation Certification

質問 1

Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that cannot be prevented?

（A）Problem management

（B）Change management

（C）Service level management

（D）Event management

正解：A 解答を投票する

質問 2

Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?

（A）Change management

（B）Service catalogue management

（C）Financial management for IT services

（D）IT service continuity management

正解：D 解答を投票する

質問 3

What BEST describes the purpose of analyzing risk?

（A）To review transition planning

（B）To review remediation planning

（C）To assess impact and urgency

（D）To assess impact and probability

正解：D 解答を投票する

質問 4

Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

（A）The service catalogue management

（B）The service level management

（C）The supplier management

（D）The IT service continuity management

正解：C 解答を投票する

質問 5

Which stage of the continual service improvement (CSI) approach is BEST described by the phrase
'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

（A）Where are we now?

（B）Did we get there?

（C）Where do we want to be?

（D）How do we get there?

正解：C 解答を投票する

質問 6

Which one of the following is the BEST description of a relationship in service asset and configuration management?

（A）Describes the topography of the hardware

（B）Defines how version numbers should be used in a release

（C）Defines which software should be installed on a particular piece of hardware

（D）Describes how the configuration items (CIs) work together to deliver the services

正解：D 解答を投票する

質問 7

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

（A）Service, user, IT

（B）Technology, customer, user

（C）Corporate, customer, technology

（D）Corporate, customer, service

正解：D 解答を投票する

質問 8

Which of the following are valid parts of the service portfolio?
1. Service pipeline
2. Service knowledge management system (SKMS)
3. Service catalogue

（A）1 and 3 only

（B）1 and 2 only

（C）3 only

（D）All of the above

正解：A 解答を投票する

質問 9

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

（A）Both of the above

（B）Neither of the above

（C）Option 1 only

（D）Option 2 only

正解：A 解答を投票する

質問 10

Which of the following is NOT a valid objective of problem management?

（A）To restore service to a user

（B）To prevent problems and their resultant Incidents

（C）To manage problems throughout their lifecycle

（D）To eliminate recurring incidents

正解：A 解答を投票する

質問 11

Which describes a proactive trigger for problem management?

（A）Suspicion or detection of a cause of one or more incidents by the service desk

（B）Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

（C）Trending of historical incident records to identify one or more underlying causes

（D）Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist

正解：C 解答を投票する

質問 12

Which one of the following is the BEST description of a service level agreement (SLA)?

（A）The part of a contract that specifies the responsibilities of each party

（B）An agreement between a service provider and an external supplier

（C）An agreement between the service provider and an internal organization

（D）An agreement between the service provider and their customer

正解：D 解答を投票する

質問 13

Which one of the following is it the responsibility of supplier management to negotiate and agree?

（A）The service portfolio

（B）Third-party contracts

（C）Service level agreements (SLAs)

（D）Operational level agreements (OLAs)

正解：B 解答を投票する

質問 14

Which process is responsible for providing the rights to use an IT service?

（A）Change management

（B）Request fulfillment

（C）Access management

（D）Incident management

正解：C 解答を投票する

ITIL-Foundation 無料問題集「ITIL Foundation Certification - IT Service Management」

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