次の認定試験に速く合格する！
簡単に認定試験を準備し、学び、そして合格するためにすべてが必要だ。
（A）A result for a stakeholder enabled by the outputs of the service
（B）The amount of money that is created or saved for the service consumers by using the service
（C）A tangible or intangible deliverable of the service
（D）The benefits, usefulness, or importance of the service, as perceived by the stakeholders
（A）Service desk
（B）Relationship management
（C）Change enablement
（D）Supplier management
（A）Problem management
（B）Change enablement
（C）Service configuration management
（D）Information security management
（B）Service request management
（C）Service level management
（D）Incident management
（D）Change enablement
（A）Change control
（B）Deployment management
（D）Release management
（B）Service level management
（A）Operational metrics
（B）Customer feedback
（C）Business metrics
（D）Customer engagement
（A）To make new and changed services and features available for use
（B）To plan and manage the full lifecycle of all IT assets
（C）To protect the information needed by the organization to conduct its business
（D）To move new or changed components to live environments
（A）Investigating a major incident
（B）Logging a new problem
（C）Fulfilling a service request
（D）Authorizing an emergency change
（A）Implementing a technical fix to resolve an issue
（B）Re-assessing a known error to understand the ongoing impact
（C）Documenting the steps in a workaround
（D）Reviewing incident records to identify trends
（A）They co-create value for service providers by reducing costs and risks
（B）They provide products to service providers based on outputs
（C）They allow service consumers to achieve a desired result
（D）They are deliverables provided to service consumers
（A）Prohibit changes to plans after they have been finalized
（B）Organize work into small manageable units
（C）Reduce the number of steps that produce tangible results
（D）Analyze the whole situation in detail before taking any action
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