MB2-700無料問題集「Microsoft Dynamics CRM 2013 Applications」

質問 1

You plan to use service activities to interact with customers. What must you use in order to use service activities?

（A）resource group

（B）scheduling module

（C）capacity scheduling

（D）facility

正解：B 解答を投票する

質問 2

Microsoft Dynamics CRM Client for Outlook is installed.
You view an email message from an existing customer. The customer requests a proposal for new business.
You need to create a record for the email message that ensures other users can see the email message.
What should you do?

（A）Use details from the email message to create an Opportunity by using the Quick Create form.

（B）Track the email from Outlook by using the Track feature. Then convert the tracked email message to an Opportunity by using the Convert To feature.

（C）Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a case by using the Convert To feature.

（D）Track the email message from Outlook by using the Track feature. Then convert the tracked email message to a Lead by using the Convert To feature.

正解：B 解答を投票する

質問 3

Which two sales entity records can you create by using a Quick Create form?(Choose TWO)

（A）Invoices

（B）Orders

（C）Quotes

（D）Leads

（E）Opportunities

正解：D、E 解答を投票する

質問 4

Which business is an example of a complex service schedule business?

（A）A lawn care service

（B）A hospital emergency room

（C）An attorney

（D）Personal services such as barber shops or salons

正解：B 解答を投票する

質問 5

You review a Knowledge Base article.
On the Article tab of the ribbon, which option is NOT in the Action group?

（A）Submit

（B）Approve

（C）Unpublish

（D）Reject

（E）Publish

正解：E 解答を投票する

質問 6

You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)

（A）Accounts

（B）Products

（C）Leads

（D）Contacts

正解：A、D 解答を投票する

質問 7

You are creating a contract from a Contract template.
Which three items are valid allocation units?(Choose Three)

（A）Service level agreement

（B）Time

（C）Region

（D）Coverage dates

（E）Code

（F）Number of cases

正解：A、D、F 解答を投票する

質問 8

You are adding resources to a resource group. Which three resource types can you add? (Choose Three)

（A）resource group

（B）business unit

（C）users

（D）name

（E）facility

正解：A、C、E 解答を投票する

質問 9

Which entity includes access to system charts by default?

（A）Products

（B）Vendors

（C）Customers

（D）Opportunities

正解：D 解答を投票する

MB2-700 無料問題集「Microsoft Dynamics CRM 2013 Applications」

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