PEGACCA無料問題集「Pegasystems PRPC Certified CPM Architect」

質問 1

Which of the following statements is true about CPM interactions? (Choose One)

（A）Inherit from the Work-Cover- class

（B）Enable users to manage multiple service requests as part of a single customer session

（C）All of the above are true

正解：B 解答を投票する

質問 2

Which one of the following is not a valid result type when using the CPM portal search
function? (Choose One)

（A）Service item work objects/cases

（B）External data sources such as accounts or contacts

（C）Workbaskets (work queues)

（D）Knowledge content rules

正解：C 解答を投票する

質問 3

True or False, The CPM Estimated Application Savings Report is used to quantify the cost of implementing CPM.

（A）False

（B）True

正解：A 解答を投票する

質問 4

To add a new task to an existing Interaction Driver category you would __________________. (Choose One)

（A）Add an Intent Task rule

（B）Add an Intent When rule

（C）Update the Interaction Driver rule

正解：A 解答を投票する

質問 5

Your company is implementing CPM to manage its customer service interactions which include new product orders, returns, repair requests, billing inquiries, etc. There are 25 request types in total. For the initial implementation, processing of these requests will be largely "capture and route"; where the CSR will capture details of the request and then it will be routed to another department to complete processing. In future implementations, process steps for each request type will be automated according to its frequency and priority. These automated steps will vary significantly by request type. Which design will give you maximum flexibility. (Choose One)

（A）Create a single "general service item" work type that will be used for every service type. Add multiple Interaction Driver task entries for each request type that point to the general service item work type. In a future release, circumstance elements of the request process to vary by request type.

（B）Create a new service item work type for each request type. Use a common workflow that is called by each service work type. In a future release, create workflows that are specific to each request type.

正解：B 解答を投票する

PEGACCA 無料問題集「Pegasystems PRPC Certified CPM Architect」

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