PEGACPBA73V1無料問題集「Pegasystems Certified Pega Business Architect (CPBA) 73V1」

質問 1

Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
*The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
*If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
*If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

（A）Option D

（B）Option B

（C）Option C

（D）Option A

正解：B 解答を投票する

質問 2

How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

（A）Apply an urgency adjustment to the deadline interval.

（B）Adjust the default assignment urgency.

（C）Add an escalation action to the goal interval.

（D）Apply an urgency adjustment to the goal interval.

正解：D 解答を投票する

質問 3

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.
To meet this requirement, you design a case with a_______________.

（A）stage to route requests to the manager

（B）step that routes to the manager

（C）process that routes to the manager

（D）change stage step to allow the employee to route to the manager

正解：B 解答を投票する

質問 4

You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?

（A）Identify the initial backlog of case types.

（B）Help to groom user stories ahead of a sprint.

（C）Identify the scope of the initial release.

（D）Organize the Project Kickoff meeting.

正解：B 解答を投票する

質問 5

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars.
Which routing approach do you use?

（A）Route requests to a skilled work group.

（B）Route to a skilled member of a work group.

（C）Route to a work group based on the location.

（D）Route the request to a manager who assigns the agent.

正解：A 解答を投票する

PEGACPBA73V1 無料問題集「Pegasystems Certified Pega Business Architect (CPBA) 73V1」

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