SDM_2002001040無料問題集「Nokia SDM Certification

質問 1

Where does the information on required engineering resources' competence levels in CTs comes from?

（A）Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

（B）Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.

（C）Product Lines provide the information based on product roadmaps and expected service activities.

（D）Product Managers define the need based on sales plans and product roadmaps.

正解：A 解答を投票する

質問 2

A customer is planning a change to new NSN solutions/technologies. The customer wants to maximise the return on their existing investment in their mature network. What Care services are appropriate in this case?

（A）HWS and/or SWS Life Extender.

（B）Active Software Support (ASWS).

（C）Expert Support services.

（D）Spare Part Management (SPM).

正解：A 解答を投票する

質問 3

A customer pays for a 5-year warranty contract. What contract type is used in CDB/SAP?

（A）Care Agreement.

（B）Warranty Standard contract.

（C）Warranty Extended contract.

（D）1st Warranty Standard and the next 4 as Warranty Extended contract.

正解：A 解答を投票する

質問 4

How does an NSN-PRS report show that SAP / accounting system and NELLE are set-up consistently?

（A）It compares the GIC structure with the Service Order structure.

（B）The totals coming from NELLE and SAP / accounting system match.

（C）The half-year total remains stable.

（D）Forecasted and actual cost and sales are on the same GICs.

正解：D 解答を投票する

質問 5

According to the contract renewal process, when should be the first contract proposal presented to the customer ? (T = expiration time of current contract)

（A）T - 6 months.

（B）T - 4 months.

（C）T - 3 months.

（D）As soon as prepared.

正解：B 解答を投票する

質問 6

Who is responsible for commercial and relationship escalation towards the customer?

（A）Care Program Manager supported by CT Head.

（B）CT Head supported by Care Program Management.

（C）Care Program Manager supported by Project Manager.

（D）Care Program Manager.

正解：B 解答を投票する

質問 7

Variable costs:

（A）vary according to an index.

（B）vary with the volume of production.

（C）is an efficiency ratio.

（D）are same as OPEX costs.

正解：B 解答を投票する

質問 8

Who is responsible for ensuring the setup and availability of online services (NOLS, RAS, etc.) as agreed with the customer?

（A）SWS Manager.

（B）HWS Manager.

（C）CT Head.

（D）Care Program Manager.

正解：D 解答を投票する

質問 9

NSN's internal drive testing team has found that the quality of the customer Network has decreased over time. What should the responsible Care Program Manager do?

（A）CaPM informs the Account Manager about the quality issue in the customer network and expects the CT to act on the information if they want to increase sales.

（B）NSN has a good solid business with the customer with a very limited number of reported problems and a very profitable contract. CaPM simply tells the customer that NSN will provide planning support free of charge.

（C）CaPM sees an opportunity to increase the Care revenues by providing additional proactive services. Therefore s/he engages the team to make a business proposal for the additional services.

（D）Nothing. The customer's own planning department take care of network quality.

正解：C 解答を投票する

質問 10

What is the most important reason to have customer reporting in place?

（A）Because it is a standard Care BL requirement.

（B）Because it is desired to have Customer Management get NSN vision about Care services performance.

（C）Because NSN Global Services management is requesting Care to do it.

（D）Through this report Customer Management can understand the value we deliver for the money they pay.

正解：D 解答を投票する

SDM_2002001040 無料問題集「Nokia SDM Certification - CARE」

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