Service-Con-201無料問題集「Salesforce Certified Service Cloud Consultant」

質問 1

Universal Containers has technical support and general customer service teams that use unique Service Console applications.
Which configuration should a consultant use when deploying the console?

（A）Assign the Service User license to their User record.

（B）Assign the app to the User profile.

（C）Assign a permission set granting the Service User license.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?

（A）Implement Lightning flow with time-based actions.

（B）Enable and configure Omni-Channel routing.

（C）Define entitlements and milestones.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) is in the process of setting up Experience Cloud. UC needs to give customers access to their agreed-upon response times via the portal.

（A）Milestones

（B）Maintenance Plans

（C）Service Contracts

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?

（A）Document the gap in requirements and discuss the schedule and budget Impact with the project team.

（B）Prepare a change order to account for the additional requirements and communicate the new project schedule.

（C）Incorporate the additional requirements to the project scope and continue with the original project schedule.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service-level agreements (SLAs).
Which feature should the consultant consider?

（A）Case Management

（B）Entitlements

（C）Service Contracts

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Universal Containers is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure the customer is satisfied and the issue has been resolved.
Which solution should a consultant recommend to meet this requirement?

（A）Use auto-response rules to send an email to the customer.

（B）Use Escalation Rules to assign the case to a case queue.

（C）Use Flow Builder to send an email to the customer.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.

（A）Use Most Cases Closed report.

（B）Use the agents' Presence Status.

（C）Use the Most Available routing model.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

At Universal Containers, support reps need to verify that customers are eligible to receive support when they create the case.
Where can a support rep verify that a customer is allowed to receive support?

（A）Actions

（B）Milestones

（C）Entitlements

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently.
This includes providing access to job information such as benefits, internal job openings, and mandatory employee training.
What should the consultant recommend to meet the requirements?

（A）Trailhead

（B）Experience Cloud site

（C）Einstein Next Best Action

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

Service-Con-201 無料問題集「Salesforce Certified Service Cloud Consultant」

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