VERISME無料問題集「EXIN VeriSM™ Essentials」

質問 1

What is the main reason VeriSM re-defines traditional service management?

（A）VeriSM incorporates new technologies and therefore helps IT departments with digital transformation.

（B）VeriSM divides service management within an organization into separate entities so all entities can work autonomously.

（C）VeriSM regards the entire organization as the service provider with capabilities that work together.

（D）VeriSM focuses on the big picture and does not provide practices for specific organizations.

正解：C 解答を投票する

質問 2

Digital transformation requires a new approach to service management within organizations.
Where is the ownership of service management principles situated in an organization?

（A）IT owns service management.

（B）Service management is outsourced to a third-party supplier.

（C）Service management is owned across the whole organization.

（D）Business owns service management.

正解：C 解答を投票する

質問 3

What is the most important element of creating a service culture?

（A）Training employees and managers in good service behavior

（B）Empowering the employees to make decisions on their own

（C）Showing the consumer that they are valued by actions ratherthantelling them

（D）Measuring the service culture in order to identify improvement ideas

正解：C 解答を投票する

質問 4

Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

（A）Auto-correction of operational issues after they have occurred

（B）Automatic incident referral to second line support

（C）Self service incident diagnosis

（D）Auto-detection of potential operational issues before they occur

正解：B 解答を投票する

VERISME 無料問題集「EXIN VeriSM™ Essentials」

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