A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system. How can they achieve this?
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup". What does this message mean?
Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration. Which method can the administrator use to quickly create the telephone sets?