GCX-ARC無料問題集「Genesys Cloud CX: Architect Certification」

質問 1

Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

（A）Admin>Contact Center

（B）Performance>Agents

（C）Reports

（D）Admin>Quality

正解：D 解答を投票する

質問 2

Which of the following components can be configured to read and write data from a CRM?

（A）Set Participant Data

（B）Get Participant Data

（C）Call Data Action

（D）Set UUI Data

正解：A 解答を投票する

質問 3

Select all the naming requirements for prompts. (Choose two.)

（A）A prompt name can begin with a letter.

（B）A prompt name can begin with a numeric or special character.

（C）A prompt name can contain letters, underscore, and numbers.

（D）A prompt name can contain spaces or special characters.

正解：A、C 解答を投票する

質問 4

Why must you create queues for ACD functionality to work?

（A）Queues are the waiting lines for interactions that are routed using ACD

（B）Queues match agents to an appropriate interaction using ACD

（C）Queues are the waiting lines for the agents who will be assigned interactions through ACD

（D）Queues provide ACD with a means to determine the skill level requirement of an interaction

正解：B 解答を投票する

質問 5

When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

（A）Yearly

（B）Monthly

（C）Hourly

（D）Weekly

（E）Daily

（F）Quarterly

正解：A、B、D、E 解答を投票する

質問 6

If the system exceeds the maximum number of actions run per-flow invocation, the flow enters error handling.
Which action is used for default error handling in this state if alternative actions are not configured?

（A）Disconnect

（B）Jump to Menu

（C）Decision

（D）Transfer to Flow

正解：A 解答を投票する

GCX-ARC 無料問題集「Genesys Cloud CX: Architect Certification」

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