GCX-WFM 無料問題集「Genesys Cloud CX Workforce Management Certification」

（A）Identifying recurring non-adherence trends

（B）Directly adjusting future agent schedules

（C）Modifying forecast data for future adherence planning

（D）Analyzing adherence at specific times of day

（A）Monitor call quality metrics

（B）Define shift activities

（C）Configure daily shifts

（D）Assign call routing preferences

（A）Offered

（B）Average Handle Time

（C）Response Time

（D）Answered

（A）By selecting them in the Forecast Editor

（B）By importing a CSV file with agent data

（C）By adding them directly in the Work Plan

（D）By assigning them through the Schedule Manager

（A）Trends in adherence deviations

（B）Agent adherence consistency

（C）Agent pay rates

（D）Weekly call volume changes

（A）To predict future call patterns based on historical data

（B）To provide real-time call metrics

（C）To analyze agent performance trends

（D）To create backup schedules for agents

（A）Define service goal templates

（B）Configure queue routing paths

（C）Create activity codes

（D）Set agent skill levels

（A）Reviewing adherence patterns over past shifts

（B）Monitoring live agent activity

（C）Adjusting agent availability in real time

（D）Creating real-time schedules

（A）Historical Adherence Report

（B）Real-Time Adherence View

（C）Adherence Dashboard

（D）Agent Availability Tracker

（A）Management Units

（B）Forecast

（C）Service Goal Groups

（D）Workplans