ITIL-4-DITS無料問題集「Peoplecert ITIL 4 Leader: Digital & IT Strategy」

質問 1

Which is the BEST description of the relationship between organization's products, services, and resources?

（A）An organization's resources are combinations of the organization's services

（B）An organization's services ate based on the organization's products

（C）An organization's products are required for the execution of an activity

（D）An organization's resources are combinations of the organization's products

正解：C 解答を投票する

質問 2

An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
* The value streams for creating and maintaining digital services are clearly defined
* There is a need to improve how automation is used to create digital services
* The organization's attitude to risk does not match their digital strategy Which other area should be assessed?

（A）The policies and practices for staff development and learning

（B）The organization's approach to responding to threats

（C）The business case for organizational transformation

（D）The activities and processes used for managing services

正解：A 解答を投票する

質問 3

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

（A）Complex automation

（B）Intelligent automation

（C）Technology replacement modernization

（D）Simple automation

正解：D 解答を投票する

質問 4

Which describes digital technology?

（A）A combination of information technology and operational technology

（B）The application of technology for detecting changes in physical devices

（C）The internal IT team of a service provider organization

（D）An organization that is enabled to do business significantly differently

正解：A 解答を投票する

質問 5

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

（A）Vision and strategy should be defined in collaboration with the leaders of the organization and division

（B）Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

（C）Vision and strategy should be defined by the executive leader and communicated to me divisions

（D）Vision and strategy should be defined in collaboration with the enterprise architects and consultants

正解：A 解答を投票する

質問 6

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

（A）Well-trained service desk staff with a broad set of skills

（B）A mixed demographic of users with varied levels of IT skills

（C）Knowledge and understanding of potential Innovative technology

（D）Employment laws effecting service provider staff

正解：A 解答を投票する

ITIL-4-DITS 無料問題集「Peoplecert ITIL 4 Leader: Digital & IT Strategy」

弊社を連絡する

関連リンク

トップ試験