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質問 # 33
During a promotional period, customers who agree to receive emails get a discount based on their order total.
* If the order total is greater than USD100, USD10 is deducted from the order.
* If the order total is greater than USD150, USD25 is deducted from the order.
* If the order total is greater than USD200, USD50 is deducted from the order.
How do you configure the Promotional discount field?
- A. Create a calculated currency field that uses a decision table.
- B. Create a calculated currency field that uses a custom expression.
- C. Create a query field that references a promotional discount data page.
- D. Create a data reference field that references a promotional discount data page.
正解：A
解説：
To configure the Promotional discount field, you need to create a calculated currency field that uses a decision table. A calculated field sets its value based on one or more input fields by using functions or custom calculations. A decision table is a type of calculation that defines multiple conditions and outcomes in a tabular format. In this case, you can use a decision table to define the different order total ranges and their corresponding discount amounts. The other options are either incorrect or irrelevant for this requirement. Reference: https://academy.pega.com/topic/calculated-values/v1 https://docs-previous.pega.com/decision-management/87/decision-tables
質問 # 34
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)
- A. Set the deadline to be the required response time based on policy and send notifications to both parties.
- B. Set the goal to be the required response time based on policy and send notifications to both parties.
- C. Set the goal to be the desired response time based on policy and send notifications to both parties.
- D. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
正解：A、C
質問 # 35
You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within five days.
To meet this requirement, you must set the____________. in the service level to five days.
- A. priority
- B. urgency
- C. goal
- D. deadline
正解：D
解説：
This answer is correct because it sets the maximum time allowed for resolving a medical claim case, as per the requirement. The deadline in the service level defines the time limit for completing a case or an assignment. If the deadline is reached, an escalation action can be triggered to notify or reassign the case or assignment. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 6: Service Levels)
質問 # 36
An event center has a case type that allows customers to book a dining room for events. After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs:
* If customers do not ask for catering, they receive a rental rate quote for the dining room.
* If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote.
Which two options do you use to configure the case type to achieve the requested behavior' (Choose Two)
- A. Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
- B. Create a checkbox for customers to indicate whether they want catering for the event. Add a decision shape that evaluates whether the customer checks the box.
- C. Create a process for customers to indicate menu preferences. Add the process as a case-wide optional action.
- D. Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote.
正解：A、B
解説：
To display the Select hotel amenities section only if customers indicate that they want catering for the event, you need to create a checkbox for customers to select and add a decision shape that evaluates whether the checkbox is selected or not. If the checkbox is selected, the case life cycle proceeds to the Select hotel amenities section; otherwise, it skips that section and goes to the next step. You also need to configure the menu preferences and appointment date fields with a visibility condition that depends on the checkbox value, so that they are only displayed when customers want catering for the event. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/user-interface/87/controlling-visibility-ui-elements https://docs-previous.pega.com/case-management/87/adding-decision-shapes-case-life-cycles
質問 # 37
Which three of the following options are characteristics of a good user story? (Choose Three)
- A. Excludes acceptance criteria
- B. Describes the technical solution that needs to be built
- C. Reflects the business value the client receives
- D. Easy to understand
- E. Can be tested
正解：C、D、E
解説：
A user story is a concise description of a feature or functionality that a user wants to achieve in an application. A good user story has three characteristics: it can be tested, it reflects the business value the client receives, and it is easy to understand. It can be tested means that the user story has clear and measurable acceptance criteria that verify whether it meets the user's expectations. It reflects the business value the client receives means that the user story explains why the feature or functionality is important or beneficial for the user or the business outcome. It is easy to understand means that the user story uses simple and consistent language that avoids technical jargon or ambiguity. Reference: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81
質問 # 38
Which two field types are specialized versions of the Query field type? (Choose Two)
- A. Data reference
- B. Case reference
- C. Picklist
- D. Embedded data
正解：A、B
解説：
Case reference and data reference are specialized versions of the query field type. A query field allows users to select a value from a list of values that are retrieved from a data source, such as a data page or a report definition. A case reference field is a query field that uses a report definition as a data source and displays cases that match a specified condition. A data reference field is a query field that uses a data page as a data source and displays values from a data type or an external system. Reference: https://community.pega.com/knowledgebase/articles/user-interface/86/creating-query-fields
質問 # 39
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Submission
- B. Verification
- C. Review
- D. Repair
正解：D
質問 # 40
Select each Use Case on the left and drag it to the appropriate Routing configuration on the right.
正解：
解説：
質問 # 41
As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases. What field type do you configure to achieve this behavior?
- A. Query
- B. Data reference
- C. Case reference
- D. Embedded data
正解：C
質問 # 42
You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?
- A. Scrum master
- B. Project delivery leader
- C. Deployment architect
- D. Lead business architect
正解：B
解説：
The project delivery leader is responsible for managing the project scope, timeline, budget, and quality. They also communicate with the stakeholders and sponsors to align expectations and resolve issues. If the scope of the project exceeds the original estimates, the project delivery leader should be contacted to verify the project plan and manage expectations for the release schedule. Reference: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81
質問 # 43
Which scenario is a use case for the Wait step?
- A. The customer cannot complete an application for a checking account until a bank representative reviews their credit report.
- B. An agent need to send a confirmation email to an insured customer after they complete a form.
- C. A payroll user cannot process a salary increase until the department manager approves the increase.
- D. The customer needs to log in to their account before receiving a membership discount on an online purchase.
正解：C
解説：
This scenario is a use case for the Wait step because it involves pausing a case until another case reaches a certain status. The salary increase case can be configured to wait for the approval case to reach a Resolved-Approved status before continuing to process the increase. The other scenarios do not involve pausing a case based on a timer or a case dependency, but rather on user actions or inputs. Reference: https://academy.pega.com/topic/case-workflow-dependency/v1
質問 # 44
Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?
- A. Add an Approve/Reject step with mobile approval enabled and a Send Email step.
- B. Add an Approve/Reject step and a Send Email step.
- C. Add an Approve/Reject step and enable email notifications on the case type.
- D. Add an Approve/Reject step and enable email and mobile approval.
正解：D
解説：
To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices
質問 # 45
For a car insurance quote case type, you must create a view for the customers to enter their information, to process the request. What are two primary decisions to make before you add fields to the view' (Choose Two)
- A. How do users enter values into the field?
- B. Is field entry required?
- C. Do the fields require a data source?
- D. Are processing actions applied to the field
正解：A、C
解説：
Before you add fields to a view, you need to decide how users enter values into the field and whether the fields require a data source. These decisions determine the type and configuration of the fields that you add to the view. For example, you can use different types of controls to allow users to enter values in different ways, such as text inputs, drop-down lists, radio buttons, etc. You can also use different types of data sources to populate the fields with values from your application data or external systems, such as data pages, report definitions, connectors, etc. Reference: https://community.pega.com/knowledgebase/articles/user-interface/86/adding-fields-view
質問 # 46
Select the use case that requires an integration by using robotic process automation (RPA).
- A. A service management application lists paint options sourced from a Pega Platform data object.
- B. A drug trial management application submits trial data to a protected system through a secure connection.
- C. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- D. An online ordering application submits credit card information to a payment processor through a web service.
正解：D
質問 # 47
In a boat repair case type, clients can set their boat type as Powered, Sail, or Row. During the Inspection stage, the Inspect Boat process prompts technicians to inspect the common parts of all boats. However, if .boatType = 'Sail,' the technicians are additionally prompted to complete the Inspect Sailboat process.
How do you configure the case life cycle to achieve this behavior?
- A. Configure the Inspect Sailboat process to start if the .boatType is not 'Powered'. Otherwise, the process is skipped.
- B. Configure the Inspect Sailboat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
- C. Configure the Inspect Boat process to start if the .boatType = 'Sail'. Otherwise, the process is skipped.
- D. Configure the Inspect Boat process to start if the .boatTypc is not Powered'- Otherwise, the process is skipped.
正解：B
質問 # 48
Drag each Pega Express'- delivery phase on the left to the matching task on the right.
正解：
解説：
質問 # 49
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
- A. Configure the Cancel button on the user views to resolve the case.
- B. Add a stage-only action to each stage in the case workflow.
- C. Add a case wide action to the case workflow.
- D. Add an alternate stage to the case life cycle.
正解：C
解説：
To satisfy this user story, you need to add a case wide action to the case workflow. A case wide action is an action that users can perform at any point in the case life cycle, regardless of their current stage or assignment status. You can add a case wide action to allow users to cancel an open service request at any time and resolve the case accordingly. Reference: https://community.pega.com/knowledgebase/articles/case-management/86/configuring-case-wide-actions
質問 # 50
You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.
How do you configure the case type to verify that the value of Date account opened is in the past?
- A. Use a calendar control.
- B. Use a validation condition.
- C. Use a when condition.
- D. Use a pick list control.
正解：B
解説：
To configure the case type to verify that the value of Date account opened is in the past, you need to use a validation condition. A validation condition is a rule that checks whether the value of a field meets a specified criterion. You can use a validation condition for the Date account opened field that compares it with the current date and displays an error message if it is not in the past. Reference: https://community.pega.com/knowledgebase/articles/user-interface/86/configuring-validation-conditions
質問 # 51
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
- B. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- C. An accountant wants to list the largest order for the last month, for each customer account.
- D. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
正解：A、D
解説：
These two use cases can be implemented by using one or more calculated fields because they involve setting the value of a calculated field based on one or more input fields. For example, the cost of painting a banquet hall can be calculated by multiplying the labor rate, the number of hours, and the area of the hall. The cost of an insurance policy can be calculated by adding the base premium and the selected coverage options. Calculated fields can use functions or custom calculations to express the relationship between fields. Reference: https://academy.pega.com/topic/calculated-values/v1
質問 # 52
A developer configures a button with the action set as shown in the following image.
Place the events in the order they occur.
正解：
解説：
1 - A user clicks the button.
2 - The system refreshes the section.
3 - The system applies a data transform.
4 - The order ID value is set to the value of the confirmation...
質問 # 53
A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers.
How do you configure the report definition?
- A. Create a filter for each cost center and count the case IDs.
- B. Summarize the regional cost centers by count.
- C. Define a function for the cost center column to total the case IDs.
- D. Summarize the case ID column by count.
正解：D
解説：
To show the total number of purchase requests for each of the regional cost centers, you need to summarize the case ID column by count and group the results by the regional cost center column. This will create a summary report that displays the count of case IDs for each cost center value. Reference: https://community.pega.com/knowledgebase/articles/reporting/86/summarizing-data-reports
質問 # 54
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Text the customer with status changes in an insurance claim.
- B. Fax a new insurance claim to the auto repair shop.
- C. Phone a customer for additional information about the case.
- D. Assign a new insurance claim to a case worker to process.
正解：B、C
解説：
The two requirements that demonstrate the need to configure correspondence are B. Phone a customer for additional information about the case, and C. Fax a new insurance claim to the auto repair shop. Phone calls and faxes are two types of correspondence that require configuration in order for them to be sent out. Text messages do not require configuration and are sent out automatically.
質問 # 55
Apartment tenants submit maintenance requests that specify their name, address, request type, and description of the request. Tenants may submit multiple maintenance requests for different request types. The company wants to identify duplicate maintenance requests from the same address.
Which two configurations, when used together on the Search duplicate cases step, achieve this goal? (Choose Two)
- A. Configure the apartment address as a weighted condition.
- B. Configure the tenant name as a basic condition.
- C. Configure the apartment address as a basic condition.
- D. Configure the request type as a weighted condition.
正解：C、D
質問 # 56
Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
- A. Add a Send Email step and compose the message to reference the relevant properties.
- B. Add a Send Email step and enable the option to include attachments.
- C. Enable email notifications on the case type.
- D. Add a Create PDF automation that references the Patient visit summary view.
正解：B、D
質問 # 57
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