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質問 # 13
A case management tool needs intelligent and automated routing of many different complex case types, based on free text descriptions from external users.
What is the best way to implement this requirement?
- A. Build in a review task for a user to evaluate and route accordingly
- B. Integrate with a natural language processing system to categorize the user's needs and route accordingly
- C. Use the find functions to search for certain keywords in the text body and route accordingly
- D. Integrate with a translation service to route accordingly
正解：B
解説：
For intelligent and automated routing of complex case types based on free text descriptions, integrating with a Natural Language Processing (NLP) system is the most effective solution. NLP can analyze the free text, understand the context, and categorize the cases based on the content, enabling automated and accurate routing.
* NLP System Integration Overview:
* NLP systems can process and understand human language in text form, identifying key phrases, sentiments, and categories.
* By integrating with an NLP service, Appian can automatically route cases to the appropriate department or user based on the analysis of the text provided by external users.
* This approach reduces the need for manual review and ensures that cases are handled efficiently and accurately.
* Why Not Other Options?:
* A. Manual Review Task: This does not automate the process and relies on human intervention, which can be time-consuming and prone to error.
* B. Find Functions for Keyword Search: This approach is limited to exact matches and lacks the sophistication needed to understand complex language and context.
* C. Translation Service Integration: While useful for language translation, it does not offer the categorization and routing capabilities needed for this use case.
* References:
* Appian Documentation on NLP Integration: NLP in Appian
Integrating an NLP system with Appian ensures that complex cases are categorized and routed with high accuracy, improving the efficiency and effectiveness of case management.
質問 # 14
The HR management team wants to aggregate data to show the number of employees across regions and to be able to drill down into the data.
Which three user story requirements should be collected to assist the development team?
- A. Estimation of story
- B. Data source
- C. Test script
- D. Role-based permissions
- E. Report type
正解：B、D、E
質問 # 15
Your team is developing an application in which users can submit SOW requests. The application homepage in sites should contain a link that when pressed, navigates users through the request forms within the site.
Which Appian link type should be used on the homepage for new request submissions?
- A. Dynamic Link
- B. Authorization Link
- C. Submit Link
- D. Start Process Link
正解：D
解説：
The "Start Process Link" in Appian is used to initiate a process directly from a site page. In this case, when users press the link on the homepage, it should navigate them through the request forms within the site. The Start Process Link is designed for scenarios where a new process instance needs to be started, such as submitting a Statement of Work (SOW) request.
* Start Process Link Overview:
* This link type allows users to start a new process directly, leading them into the forms or steps defined in the process model.
* It is ideal for initiating workflows, such as submitting new requests or forms within an application.
* Why Not Other Options?:
* A. Authorization Link: Typically used for authorization or access control, not for starting a new process.
* B. Submit Link: Used for submitting forms within a process, not for starting a new process.
* C. Dynamic Link: Provides general navigation or actions within an interface but does not start a process.
* References:
* Appian Documentation on Links: Using Links in Appian
The Start Process Link is the appropriate choice to navigate users through the request submission forms in the application.
質問 # 16
Within the "initiate" phase, who is expected to lead and facilitate requirements gathering discussions?
- A. Appian Analyst
- B. Product Owner
- C. Testers
- D. Scrum Master
正解：A
解説：
During the "initiate" phase of a project, the Appian Analyst is expected to lead and facilitate requirements gathering discussions. The Appian Analyst works closely with stakeholders to understand business needs and translate them into technical requirements that the development team can implement.
* Role of Appian Analyst:
* The Appian Analyst acts as a bridge between business stakeholders and the development team.
* They are responsible for ensuring that the gathered requirements are clear, actionable, and aligned with the project goals.
* Why Not Other Options?:
* A. Scrum Master: Facilitates the Scrum process but does not lead requirements gathering.
* B. Product Owner: Prioritizes the backlog but often relies on the Analyst for detailed requirements gathering.
* C. Testers: Focus on verifying that the application meets the requirements but do not typically gather them.
* References:
* Appian Community Success Guide:Roles in Appian Projects
The Appian Analyst plays a crucial role in the successful initiation of a project by ensuring that the requirements are well understood and documented.
質問 # 17
You are translating a user requirement into a user story and need to ensure that the desired functionality will be delivered as expected.
What needs to be written into the user story to ensure it will meet the requirement?
- A. Acceptance criteria
- B. Estimation of effort to develop
- C. Business value
- D. Test Script
正解：A
質問 # 18
A team is working on a new feature and has completed the initial design. What is the next step in the Agile process?
- A. Gather new requirements
- B. Start user acceptance testing
- C. Develop and implement the feature
- D. Conduct a sprint review
正解：C
解説：
Explanation:
質問 # 19
When creating a user story, which of the following is essential to ensure clarity and completeness?
- A. Acceptance criteria
- B. List of potential risks
- C. Development timeline
- D. Detailed UI mockups
正解：A
質問 # 20
Which BPMN notation type is used to reflect the roles and associated activities within a Process Model diagram?
- A. Sub-Process
- B. Task
- C. Swimlane
- D. Sequence Flow
正解：C
解説：
In BPMN (Business Process Model and Notation), a swimlane is used to represent roles and their associated activities within a process model diagram. Each swimlane represents a different role or department, and the tasks or activities performed by that role are placed within the corresponding swimlane. This visual distinction helps in understanding who is responsible for which parts of the process.
* Swimlane Overview:
* Swimlanes are horizontal or vertical sections within a process model diagram.
* Each lane is labeled with the name of the role, department, or entity that is responsible for the activities within that lane.
* The activities (tasks, events, gateways) are placed within the appropriate swimlane to show which role is performing each action.
* Why Not Other Options?:
* A. Task: Represents a single unit of work or activity but does not indicate the role responsible for it.
* C. Sequence Flow: Represents the order of activities but does not relate to roles or responsibilities.
* D. Sub-Process: Represents a group of related tasks but, again, does not indicate which role is responsible for the activities.
* References:
* Appian Documentation on Process Modeling: Process Models
Swimlanes are essential for clarifying responsibilities in a process, making it easier for stakeholders to understand and manage the process.
質問 # 21
A team of employees manages invoice processing and payments for their organization.
Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.
Where is the best opportunity for automation in this manual process?
- A. Create a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet
- B. Leverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research
- C. Leverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received
- D. Create a process that sends the team a task to input the information upon receipt of the initial invoice
正解：B
解説：
The best opportunity for automation in the manual process described is to leverage Optical Character Recognition (OCR) and workflow tools. OCR can automatically extract data from the invoices received via email, and the workflow tools can automate the review process, checking the data for accuracy, processing payments, and prompting employees only when exceptions are found.
* OCR and Workflow Tools Overview:
* OCR technology converts the text in scanned documents or images into machine-readable data, which can be automatically processed.
* Workflow tools in Appian can then route the extracted data through a series of steps, automating
* tasks like data entry, validation, and payment processing.
* Automating these steps reduces manual effort, minimizes errors, and ensures that invoices are processed more efficiently.
* Why Not Other Options?:
* A. Robotic Process Automation (RPA) for thank you messages: This is a less critical part of the process and does not significantly reduce manual work.
* B. Creating a task for manual input: This still involves manual data entry, which does not fully utilize automation potential.
* C. Macro in the shared spreadsheet: This provides minimal automation and doesn't address the root of the problem, which is manual data entry.
* References:
* Appian Documentation on OCR Integration: OCR in Appian
* Appian Workflow Automation Guide: Automating Processes in Appian
By using OCR and workflow tools, the organization can significantly reduce manual processing time and increase the accuracy of invoice handling.
質問 # 22
Which Appian gateway node can only trigger a single outgoing path?
- A. AND
- B. OR
- C. XOR
- D. COMPLEX
正解：C
質問 # 23
Of the choices provided, which are the three most appropriate use cases for Appian?
- A. The customer needs to perform large-scale extract, transform, and load (ETL) operations
- B. The customer needs to be able to embed the application within their own web page
- C. The customer needs to be able to run their application in a browser
- D. The customer needs to be able to run their application on mobile devices
- E. The customer needs to have one site tab for each of their seven personas
正解：C、D、E
解説：
Appian is a low-code platform designed for building enterprise applications with a focus on flexibility, user experience, and integration capabilities. The most appropriate use cases for Appian include:
* Mobile Compatibility (B):
* Appian supports mobile-first design, allowing applications to be easily accessed and used on mobile devices without requiring separate development efforts.
* This capability is critical for businesses that need their workforce to access applications on the go.
* Multiple Site Tabs for Personas (C):
* Appian allows for the creation of different site tabs for different user personas, each with a tailored user experience.
* This is ideal for organizations with distinct user groups who need customized interfaces and access to specific parts of the application.
* Browser-Based Application (D):
* Appian applications are web-based and can be accessed directly from a browser, ensuring easy access and a consistent user experience across different platforms.
* Why Not Other Options?:
* A. Large-Scale ETL Operations: Appian is not primarily designed for heavy data extraction, transformation, and loading (ETL) tasks, which are typically handled by specialized ETL tools.
* E. Embedding in Web Pages: While Appian allows for embedding certain components, it is not the primary focus or strength of the platform compared to full-featured applications.
* References:
* Appian Documentation on Building Mobile-Ready Applications: Mobile App Development
* Appian Community Success Guide: Appian UX Best Practices
These features showcase Appian's flexibility in delivering responsive and personalized user experiences across various devices.
質問 # 24
You are an Appian Analyst.
According to best practices, which other role should you work with to create process models as a part of requirements gathering?
- A. Architect
- B. Product Manager
- C. Product Owner
- D. Scrum Master
正解：C
解説：
As an Appian Analyst, collaborating with a Product Owner during the creation of process models is considered best practice. The Product Owner is responsible for defining the requirements and ensuring that the process models align with the business goals and needs. The Product Owner has a deep understanding of the product vision and user stories, which are crucial during the requirements gathering phase.
* Role of Product Owner:
* The Product Owner provides detailed requirements and prioritizes them based on business needs.
* They ensure that the process models being developed accurately reflect the intended business processes and user stories.
* Close collaboration with the Product Owner ensures that the process models are aligned with both the technical and business aspects of the project.
* Why Not Other Options?:
* A. Product Manager: Typically focuses on the overall product strategy and market alignment rather than detailed process modeling.
* C. Architect: While architects provide valuable input on the system's design and architecture, they are not primarily responsible for requirements gathering.
* D. Scrum Master: The Scrum Master facilitates the Agile process but does not directly contribute to defining or modeling business processes.
* References:
* Appian Community Success Guide:The Role of Product Owner in Appian Projects
質問 # 25
During a development sprint, a new issue is identified and raised to the team.
What should you ask the Product Owner to do?
- A. Add the new issue to the current sprint scope
- B. Add the new issue in the next sprint
- C. Modify the sprint plan to swap a completed story with the new issue
- D. Evaluate the severity of the issue and re-prioritize the sprint if needed
正解：D
質問 # 26
What are three of Appian's core capabilities?
- A. Designing effective user interfaces by combining available UI components
- B. Connecting to database management systems (e.g., Oracle, MySQL, Microsoft SQL Server)
- C. Accommodating applications that need to run completely offline
- D. Building highly-interactive reporting or data exploration applications
- E. Automating business processes with complex workflow
正解：A、B、E
質問 # 27
You are trying to decide between using a side-by-side layout or a column layout.
Which resource should be referred to in order to make sure that best practices are followed?
- A. Appian Tutorials
- B. Appian SAIL Recipes
- C. Appian Discussion Board
- D. Appian UX Design Guide
正解：D
質問 # 28
You are part of a project team building an application for organizing and automating an approval process for purchase orders.
Each purchase order requires approvals from multiple users within the application, and these approvals are sequential (for example, User B receives an approval task after the completion of User A's approval task).
Your team is responsible for showing the approval step of each purchase order on its purchase order record.
Which Appian interface component should you use to best display the completed, current, and future approval steps for each purchase order?
- A. Org Chart Component
- B. Progress Bar Component
- C. Milestone Component
- D. Gauge Component
正解：C
質問 # 29
According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?
- A. Regulation acceptance testing
- B. Platform security testing
- C. Functional testing
- D. Load testing
正解：A、C
質問 # 30
As an Appian Analyst, which activity are you responsible for during the "optimize" phase of a project?
- A. Build the deployment pipeline
- B. Measure the impact of application release
- C. Conduct release planning
- D. Structure an application support team
正解：B
質問 # 31
What are two benefits of creating future state process models (or process models-to-be)?
- A. They capture Robotic Process Automation (RPA) intervention specifics from Appian.
- B. They capture integration definitions, showcasing necessary automation details.
- C. They can help identify opportunities where Appian features can bring in automation.
- D. They can capture high-level product vision and goals.
正解：C、D
解説：
Creating future state process models (or process models-to-be) has several benefits, including capturing the high-level product vision and identifying areas where Appian's features can introduce automation.
* Capturing High-Level Product Vision and Goals (C):
* Future state process models help in visualizing the desired end state of a process.
* They provide a clear picture of how the process should function once all enhancements and improvements have been implemented.
* This clarity aligns stakeholders around a common goal and ensures that development efforts are focused on delivering the desired outcomes.
* Identifying Automation Opportunities (D):
* By modeling the future state, teams can spot manual tasks and inefficiencies that could be automated using Appian's features like process modeling, smart services, and RPA.
* This identification helps in streamlining processes and improving overall efficiency.
* Why Not Other Options?:
* A. RPA intervention specifics: While important, RPA specifics are typically captured during the detailed design phase rather than in high-level future state process models.
* B. Integration definitions: These are technical details that are generally documented separately from high-level process models.
* References:
* Appian Process Modeling Guide: Future State Process Models
* Appian Automation Opportunities Guide: Identifying Automation in Appian Creating future state models helps in visualizing the end goals and identifying where automation can drive the most value, ensuring that the process improvements are aligned with strategic objectives.
質問 # 32
A given user story has a description and an acceptance criterion.
Which two other things are needed to mark the story as ready?
- A. Priority
- B. Developer assignment
- C. Estimation
- D. Sprint number
正解：A、C
質問 # 33
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