2024年03月02日更新されたCIS-HAMトレーニング最新認定問題をゲットCIS-Hardware Asset Management合格目指せ [Q42-Q57]

2024年03月02日更新されたCIS-HAMトレーニング最新認定問題をゲットCIS-Hardware Asset Management合格目指せ

認定トレーニングCIS-HAM試験問題集でテストエンジン

質問 # 42
Under which condition does the Now Platform NOT create an asset automatically?

• A. Model characterization
• B. Data synching
• C. Configuration normalization
• D. Data justification
• E. Enforced CI verification

正解：B

質問 # 43
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

• A. Hardware retire order
• B. Hardware swap order
• C. Hardware bulk stock order
• D. Hardware asset order
• E. Hardware disposal
• F. Hardware deployment

正解：D、E、F

解説：
The Hardware Asset Management (HAM) plugin is a plugin that enables the Hardware Asset Management application, which helps to track and manage the end-to-end lifecycle of hardware assets, physical and consumable1.
The HAM plugin provides the following baseline asset lifecycle automation flows2:
Hardware asset order: This is a flow that automates the process of ordering new hardware assets from a vendor. It creates purchase orders, stock order tasks, and catalog tasks based on the asset requests and the stock rules2.
Hardware deployment: This is a flow that automates the process of delivering and installing hardware assets to the end users. It creates catalog tasks and updates the asset records and the configuration management database (CMDB) based on the stock order tasks and the asset reservations2.
Hardware disposal: This is a flow that automates the process of disposing of retired hardware assets through a vendor. It creates return merchandise authorization (RMA) records and updates the asset records and the CMDB based on the asset retirements and the vendor contracts2.
Therefore, the baseline asset lifecycle automation flows that are also options in the question are A. Hardware asset order, E. Hardware deployment, and F. Hardware disposal.
The other options that are not baseline asset lifecycle automation flows provided by the HAM plugin are:
B) Hardware bulk stock order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to create multiple stock order tasks for different hardware models at once3.
C) Hardware swap order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to swap a hardware asset with another hardware asset of the same model4.
D) Hardware retire order: This is not a baseline asset lifecycle automation flow, but a manual action that allows the user to retire a hardware asset and update its status and substatus. Reference:
1: Hardware Asset Management
2: Asset Lifecycle Automation Flows
3: Create a Bulk Stock Order
4: Swap a Hardware Asset
5: Retire a Hardware Asset

質問 # 44
Normalization status is the level of normalization match based on what characteristics? (Choose three.)

• A. Display name
• B. Model category
• C. Manufacturer
• D. Model number
• E. Model name

正解：C、D、E

解説：
According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.
Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.
Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.
Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.
The characteristics that are used to determine the normalization status are the following1:
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21.
Manufacturer: The name of the company that produces the hardware product, such as Dell or HP.
Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status. References:
Hardware Model Normalization
What is Hardware Asset Management?

質問 # 45
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

• A. inventory_admin
• B. discovery_admin
• C. procurement_user
• D. asset
• E. itil

正解：E

質問 # 46
An asset record tracks which data that is NOT part of configuration management? (Choose three.)

• A. Logical data
• B. Operational data
• C. Contractual data
• D. Financial data
• E. Lifecycle data

正解：A、C、D

解説：
An asset record is a record that tracks the financial and contractual information of an IT asset, such as its cost, depreciation, budget, vendor, warranty, and contract1.
Configuration management is a process that maintains the accuracy and consistency of the operational and relationship information of IT assets and services, such as their current status, location, owner, and dependencies2.
An asset record tracks the following data that is NOT part of configuration management:
Contractual data: This includes the vendor, warranty, and contract details of the IT asset, such as the vendor name, contract number, start date, end date, and terms and conditions1. This datais not part of configuration management because it is not relevant for the operational state or the dependencies of the IT asset2.
Financial data: This includes the cost, depreciation, and budget of the IT asset, such as the purchase price, depreciation method, depreciation schedule, and chargeback1. This data is not part of configuration management because it is not relevant for the operational state or the dependencies of the IT asset2.
Logical data: This includes the data that is stored or processed by the IT asset, such as the files, applications, databases, and configurations3. This data is not part of configuration management because it is not an attribute or a relationship of the IT asset, but rather a function or a content of the IT asset2.
Therefore, the data that are also options in the question are B. Contractual data, C. Financial data, and D.
Logical data.
The other options that are data that are part of configuration management are:
Lifecycle data: This includes the history of changes, incidents, problems, and other events that affect the IT asset throughout its lifecycle, such as the creation date, update date, retirement date, and audit results2. This data is part of configuration management because it reflects the operational state and the dependencies of the IT asset2.
Operational data: This includes the current status, location, owner, and other attributes of the IT asset that reflect its operational state, such as the serial number, model number, IP address, and CPU2. This data is part of configuration management because it reflects the operational state and the dependencies of the IT asset2. References:
1: Asset Record
2: Configuration Management
3: Logical Data

質問 # 47
Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

• A. Delivery costs
• B. Maintenance agreements
• C. Warranty costs
• D. Replacement parts
• E. Resource costs for support
• F. Purchase price or lease cost

正解：A、D、F

解説：
Explanation
Original costs are the costs that are incurred when acquiring a hardware asset, such as purchase price or lease cost, delivery costs, and replacement parts1 Operational expenses are the costs that are incurred when maintaining and using a hardware asset, such as resource costs for support, warranty costs, and maintenance agreements1 Original costs and operational expenses are used to calculate the total cost of ownership (TCO) of a hardware asset, which is the sum of all costs associated with an asset throughout its lifecycle1 TCO helps to measure the value and performance of a hardware asset and optimize the asset management strategy1 References: 1: Total cost of ownership - ServiceNow

質問 # 48
For what asset actions are asset tasks provided? (Choose three.)

• A. Retire
• B. Swap
• C. Assign/Allocate
• D. Provision
• E. Update/Repair

正解：A、B、E

質問 # 49
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

• A. Leave to category
• B. Create assets
• C. Merge CI
• D. Don't create assets
• E. Create consumable asset

正解：A、B、D

解説：
Explanation
The "Asset tracking strategy" field is a choice list that determines how assets are created and tracked for a specific model. It overrides the default asset tracking strategy defined at the category level1.
The possible values for this field are1:
Don't create assets: No assets are created for this model. This option is useful for models that do not need to be tracked individually, such as cables or keyboards.
Leave to category: The asset tracking strategy is inherited from the category that the model belongs to. This option is the default value for new models.
Create assets: Assets are created for this model when they are discovered or imported. This option is useful for models that need to be tracked individually, such as laptops or servers.
The other two options, Create consumable asset and Merge CI, are not valid values for the "Asset tracking strategy" field. They are values for the "Asset creation strategy" field, which is a different choice list that determines how assets are created from configuration items (CIs)2.
References:
1: Model form
2: Asset creation strategy

質問 # 50
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

• A. A normalization rule for the hardware model does not exist in the Content Service
• B. Your hardware model form contains a good model number, but a badly formatted model name
• C. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
• D. The hardware model content has not yet been downloaded from the Content Service
• E. You have opted out of the ServiceNow Content Service

正解：A、C、D

解説：
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

質問 # 51
To access the full spectrum of asset management functionality, which inactive plugins should be installed?
(Choose five.)

• A. Cost Management
• B. Procurement
• C. Service Mapping
• D. Managed Documents
• E. Discovery
• F. Hardware Asset Management
• G. Data Certification

正解：A、D、E、F、G

質問 # 52
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

• A. It indicates the Opened for user
• B. It indicates who generated the document
• C. It indicates who the document is about
• D. It indicates who should sign the document

正解：B

解説：
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
Reference:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates

質問 # 53
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?

• A. Check for the Hardware Assets module in the application navigator
• B. Check for the Hardware Asset Dashboard module in the application navigator
• C. Check for the Asset application in the application navigator
• D. Check for the Hardware Asset Management application in the application navigator

正解：C

質問 # 54
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?

• A. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
• B. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
• C. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
• D. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard

正解：A

解説：
According to the Hardware Asset Management documentation, the Hardware Model Normalization Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The Hardware Model Normalization Content Service helps customers identify and manage their hardware models more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates1.
The Hardware Model Normalization Content Service updates the content library weekly with new and updated model data1.
To determine if the content has been downloaded, you can review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard1.
The Hardware Model Content Service Download section shows the status of the content download, such as the last download date, the number of models downloaded, and the number of models normalized1.
Therefore, the correct answer is option C, review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard, as it is the way to determine if the content has been downloaded. References:
Hardware Asset Management documentation
What is Hardware Asset Management?

質問 # 55
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)

• A. Completeness
• B. Configuration
• C. Conformity
• D. Conciseness
• E. Compliance
• F. Correctness

正解：A、E、F

解説：
The CMDB Health Dashboard is a tool that monitors and reports the health of the Configuration Management Database (CMDB) data based on four key performance indicators (KPIs): completeness, compliance, correctness, and relationship accuracy12.
Completeness measures the percentage of configuration items (CIs) that have the required and recommended attributes populated12.
Compliance measures the percentage of CIs that adhere to predefined regulatory requirements, internal governance, and certificates12.
Correctness measures the percentage of CIs that pass the predefined data integrity rules, such as identification rules, orphan CI rules, and stale CI rules12.
Relationship accuracy measures the percentage of CIs that have the expected relationships with other CIs12.
The CMDB Health Dashboard focuses on the first three areas of data quality: completeness, compliance, and correctness12. These areas are also reflected in the overall CMDB health score, which is calculated as the weighted average of the three KPIs12.
The other options, configuration, conciseness, and conformity, are not the areas of data quality that the CMDB Health Dashboard focuses on12.
Configuration is the process of defining and managing the characteristics of CIs, such as their attributes, relationships, dependencies, and status3.
Conciseness is the quality of being clear and brief, without unnecessary words or details4.
Conformity is the quality of being consistent with a set of rules, standards, or expectations5.

質問 # 56
What do certification filters define?

• A. The percentage of tasks required for the certification to be considered complete
• B. The assets to be certified
• C. When the certification is performed
• D. What fields are displayed for certification

正解：B

質問 # 57
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