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質問 # 36
_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.
正解：
解説：
Server
質問 # 37
What are the components that make up a filter condition? (Choose three.)
- A. Operator
- B. Match Criteria
- C. Field
- D. Value
- E. Column
正解：A、C、D
質問 # 38
When moving a homepage or dashboard between instances, what must you remember?
- A. Manually add them to the update set
- B. Create a separate update set for them
- C. They are automatically added to the update set
- D. They cannot be moved via update set
正解：A
質問 # 39
What is specified in an Access Control rule?
- A. Table Schema, CRUD, and User Authentication
- B. Groups, Conditional Expressions and Workflows
- C. security_admin
- D. Object and Operation being secured; Permissions required to access the object
正解：D
解説：
Reference:
https://www.servicenowelite.com/blog/2019/10/2/access-controls#:~:text=An%20instance%20uses%20access%2
質問 # 40
On what part of the ServiceNow instance, would you find the option to Impersonate User?
- A. Application Navigator
- B. Module
- C. User Menu
- D. Content Frame
正解：C
解説：
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_
質問 # 41
On what part of the ServiceNow instance, would you find the option to Impersonate User?
- A. Application Navigator
- B. Module
- C. User Menu
- D. Content Frame
正解：C
質問 # 42
What are the 6 methods available for user authentication?
- A. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
- B. Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
- C. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
- D. Digest Token: An encrypted digest of the user name and password in the user record.
- E. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
- F. Local Database: The user name and password in their user record in the instance database.
正解：A、B、C、D、E、F
質問 # 43
What are advantages of using spokes for integrations? Choose 3 answers
- A. Features scale and control mechanisms
- B. Automated event management
- C. Ensures discoverability and reuse
- D. Reduces the need for code
- E. Free spokes are available in the ServiceNow Store
正解：B、C、D
質問 # 44
When importing data, what happens to imported rows, if no coalesce field is specified?
- A. Duplicate rows are rejected from the import.
- B. All rows are treated as new records, but errors will be flagged in the import log.
- C. All rows are rejected from the import, as coalesce field is required.
- D. All rows are treated as new records. No existing records are updated.
正解：B
解説：
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow
/app_store_learnv2_importingdata_quebec_coalescing
質問 # 45
You have an existing customer, who is using workflows for their catalog items. Their existing purchasing policy is to require approval for any request that totals over 31000. However, management wants to change the approval threshold to 31500. Which workflow would you update to make this change?
- A. Service Catalog Request
- B. Services Approval Processing
- C. 6 Services Catalog Item Request
- D. Purchasing Process Flow
正解：A
質問 # 46
What is the name of the string that display filter criteria?
- A. Menu
- B. Topic
- C. Choice
- D. Breadcrump
正解：D
質問 # 47
Which role(s) are required to impersonate a user?
Choose 2 answers
- A. sys_user
- B. sys_admin
- C. security_admin
- D. admin
- E. impersonator
正解：D、E
解説：
Explanation
The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.
References1: Impersonate a user - Product Documentation: San Diego - ServiceNow2: Non-admin users with the "impersonator" role cannot impersonate any user if there are orphaned 'sys_user_has_role' records like "
[user: null; role: admin]". - Support and Troubleshooting - ServiceNow
質問 # 48
Which technique is used to get information from a series of referenced fields from different tables?
- A. Table-Walking
- B. Dot-Walking
- C. Record-Hopping
- D. Sys_ID Pulling
正解：B
解説：
Explanation/Reference:
質問 # 49
A task worker asks how they can monitor any updates occurring to recands assigned to him, like responses from customers, What do you suggest?
- A. Click on the eyeglass icon to. expand the Monitor frame
- B. On My Work list, select the Activity Stream icon to show a frame with live updates
- C. Open an Agent workspace tab for each record he wants to monitor
- D. Select Service Desk > My Work Dashboard
正解：D
質問 # 50
What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)
- A. Local Sources (i.e. XML, CSV, Excel)
- B. Network Server
- C. LDAP Connection
- D. DataHub
- E. JDBC Connection
- F. Implementation Spoke
正解：A、C、D、E
解説：
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/servicenow_administrator/app_store_lea
質問 # 51
You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers
- A. Create a Records producer, and on the form, add a check box variable for each accessary option.
- B. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
- C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
- D. On shopping Cart configuration, select option to show the Add Accessories button.
- E. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
正解：B、C、E
質問 # 52
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
- A. Have them correct the time zone on their computer.
- B. Use the system properties to correct the instance's time zone.
- C. Recommend they use Chrome, instead of Explorer.
- D. Have them clear their cache.
- E. Have them use the gear icon to set the employee's time zone.
正解：A
質問 # 53
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試験問題集リアルCertified System Administrator問題集で413解答を使おう：https://drive.google.com/open?id=1Zg04QABZAOGvGP8XmQyVNFYZv1fETLdJ