[2025年03月]更新のSAP C_C4H63_2411問題集合格率を上げるならC_C4H63_2411試験問題集
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質問 # 36
You are importing orders into SAP Customer Data Platform. What is the recommended type of schema to model it?
- A. Event
- B. Profile
- C. Activity
- D. Account
正解：C
解説：
The recommended schema for modeling orders when importing them into the SAP Customer Data Platform is the Activity schema. This schema is designed to contain all potential customer activities, which include orders, service calls, service requests, marketing campaigns, registration, subscription, and more. The 'Orders' activity is specifically preconfigured in the Activities schema, and it is made up of nodes that hold activity data such as order ID, currency description, order amount, and tax amount1.
Reference = The information is based on the SAP Customer Data Platform documentation, particularly the section on the Activity Schema found in the SAP Help Portal1.
質問 # 37
Which of the following steps to create an action are supported in SAP Customer Data Platform? Note: There are 2 correct answers to this question.
- A. Defining a scheduled polling to execute the action
- B. Defining a name, category, processing purpose, and a description for the action
- C. Dragging and dropping a JSON file that contains the schema structure onto the canvas
- D. Defining a name, data type, processing purpose, and a description for the action
正解：B
解説：
When creating an action in the SAP Customer Data Platform, it is supported to define various parameters for the action. This includes setting a name for the action, selecting an action category, choosing processing purposes, and optionally entering a description. These steps are part of the initial settings when adding an action and are crucial for categorizing and defining the purpose of the action within the platform. Reference = The steps for creating an action, including defining its name, category, processing purpose, and description, are detailed in the SAP Help Portal's guide on adding an action1.
質問 # 38
On which level of a B2B data model should a role (for example, Sales Manager or CEO) of a B2B customer be stored?
- A. Relationship
- B. Group
- C. Customer profile
- D. Segment
正解：A
解説：
In the context of a B2B data model within the SAP Customer Data Platform, the role of an individual, such as a Sales Manager or CEO, should be stored at the 'Relationship' level. This is because the 'Relationship' level allows for the association of roles and responsibilities with specific individuals within the context of their interactions and connections to other entities in the B2B landscape12.
Reference =
SAP Help Portal: B2B for SAP Customer Data Platform2.
SAP Customer Data Cloud Group Model Management documentation3.
質問 # 39
On which level of a B2B data model should a role (for example, Sales Manager or CEO) of a B2B customer be stored?
- A. Relationship
- B. Customer Profile
- C. Group
- D. Segment
正解：A
質問 # 40
You want to match the outbound data to the destination platform's format.
Which normalization rules can be appled?
Note: Thereare 3 correct answers to this question.
- A. Prepend strings
- B. Find and replace
- C. Remove spaces
- D. Append strings
- E. Remove punctuation
正解：A、B、D
質問 # 41
What does the Overview tab display in the customer dashboard?
- A. All the activities, segments and processing purposes for the customer profile
- B. Identifiers that are used in matching the customer profile
- C. Aggregate reports of all activities that are part of the customer profile
- D. Reporting of customer order activities that are part of the customer profile
正解：A
解説：
The Overview tab in the customer dashboard of the SAP Customer Data Platform displays a comprehensive view of the customer profile. This includes all the activities associated with the customer, the segments to which the customer belongs, and the processing purposes for which the customer data is used. It provides a clear visual representation of the customer relationship, streamlined from various source applications, with key metrics and performance indicators (KPIs).
Reference = This information can be found in the SAP Customer Data Platform documentation, specifically within the SAP Help Portal's section on the Customers Dashboard1.
質問 # 42
What are the possible application identifier conflict policy options when ingesting customer data using the Unified Customer Profile? Note: There are 2 correct answers to this question.
- A. Discard data event
- B. Raise an error and abort the entire ingestion operation
- C. Duplicate Customer Profile
- D. Create new Customer Profile
正解：B、D
解説：
In the context of SAP Customer Data Platform and specifically when dealing with the Unified Customer Profile, handling conflicts during data ingestion is critical for maintaining data integrity and coherence. The possible application identifier conflict policy options are designed to provide flexible handling of such conflicts based on the business requirements.
A . Raise an error and abort the entire ingestion operation: This option is used when the system encounters a conflict with the application identifiers during the ingestion process. The approach here is to prioritize data integrity by stopping the ingestion process if there's any ambiguity or conflict in the identifiers. This ensures that no erroneous data is incorporated into the Unified Customer Profile, maintaining its accuracy and reliability.
C . Create new Customer Profile: When a conflict is detected with application identifiers, another approach is to create a new customer profile. This option is chosen in scenarios where the incoming data is considered to be representing a new customer entity, and therefore, warrants the creation of a new profile to avoid overwriting or merging with existing data inaccurately.
Options B and D are not standard practices within the SAP Customer Data Platform for handling identifier conflicts during data ingestion into the Unified Customer Profile, as they could lead to data duplication or loss, compromising data quality.
Reference:
SAP Customer Data Cloud documentation on data ingestion and conflict resolution.
SAP help articles and tutorials related to the Unified Customer Profile in the SAP Customer Data Platform.
質問 # 43
A known customer buys a TV that is delivered late. SAP Customer Data Platform is configured to ingest the customer data for late deliveries so that the business can react and keep good customer satisfaction metrics.
Which type of customer profile is best to use in this scenario?
- A. Contextual Customer Profile
- B. Unified Customer Profile
- C. Master Customer Profile
- D. Single Customer Profile
正解：B
解説：
The Unified Customer Profile within the SAP Customer Data Platform is designed to provide a comprehensive view of the customer by unifying various types of data from multiple sources. This profile type is best suited for scenarios where businesses need to react quickly to specific customer situations, such as late deliveries, to maintain customer satisfaction. By leveraging the Unified Customer Profile, businesses can access all relevant customer information, including activity indicators and segments the customer is part of, which is essential for timely and effective customer service.
Reference = The explanation aligns with the information provided in the SAP Customer Data Platform documentation, particularly in the sections discussing customer profiles and identity resolution123.
The Unified Customer Profile (UCP) is ideal for this scenario. Here's why:
Consolidated Data: The UCP integrates data from various sources (e.g., CRM, e-commerce, delivery systems) to create a comprehensive, 360-degree view of the customer, including their purchase history and the late delivery event.
Real-time Updates: The UCP can be updated in real-time as new data, like the late delivery information, becomes available.
Actionable Insights: The UCP enables the business to quickly identify affected customers and trigger appropriate actions for service recovery (e.g., personalized apologies, compensation), maintaining customer satisfaction.
Reference:
SAP Help Portal: Unified Customer Profile in SAP CDP (Find the latest documentation on the SAP Help Portal)
質問 # 44
What does the warning sign next to the attributes indicate in the Unique Identifiers section of the Customer Profile view?
- A. It indicates that the unique identifier is invalid.
- B. It indicates that no value is set for those identifier attributes.
- C. It indicates that there was an error updating those attributes in the last inbound event.
- D. It indicates that the values of those attributes are shared with other customer profiles.
正解：D
質問 # 45
Which of the following roles for console users are available in SAP Customer Data Platform?
Note: There are 3 correct answers to this question.
- A. DPO Specialist
- B. Marketeer
- C. Business Consultant
- D. System Administrator
- E. Data Engineer
正解：B、D、E
質問 # 46
You want to provide user access to the SAP Customer Data Platform console using the administration features in the console. How can you do this?
Note: There are 2 correct answers to this question.
- A. By directing users to request access via a self-service portal
- B. By providing the correct Universe SAML Login configuration
- C. By calling an Admin User REST API
- D. By using the Admin Users functionality
正解：A、D
質問 # 47
You want a customer to be included in an audience.
Which data must be available for the customer?
- A. Segment
- B. Processing reason
- C. Processing purpose
- D. Customer consent
正解：A
質問 # 48
Which of the following flow controls are supported in CX flows? Note: There are 2 correct answers to this question.
- A. Split
- B. Join
- C. Wait until duration
- D. Trigger
正解：B、C
解説：
The SAP Customer Data Platform supports various flow controls within CX flows to manage the customer journey. Specifically, the 'Wait Until Duration' control allows the stalling of a CX flow's path for a specified period or until a certain date and time. The 'Join' control enables the merging of different paths of a CX flow into one. These controls are essential for orchestrating complex customer interactions and ensuring timely engagements.
Reference = The information is verified and matched with the details provided in the SAP Customer Data Platform documentation and learning resources, particularly the SAP Help Portal and SAP Learning Journey123.
質問 # 49
What kinds of prediction can you select for a predictive indicator? Note: There are 2 correct answers to this question.
- A. Customer order value
- B. Customer churn
- C. Customer lifetime value
- D. Customer volume
正解：B、C
解説：
Within the SAP Customer Data Platform, predictive indicators are designed to make predictions based on customer profile or group and activity data. Specifically, you can select predictions for Customer lifetime value (CLV) and Customer churn. The CLV prediction is about forecasting the potential revenue a customer will generate over their lifetime, while the churn prediction estimates the likelihood of a customer ceasing to use a company's services or products1.
Reference = This information is derived from the SAP Help Portal documentation, which details the types of predictions you can configure for predictive indicators within the SAP Customer Data Platform, including churn probabilities for profiles and groups, as well as customer lifetime value for profiles and groups1.
質問 # 50
Which query syntax is correct when searching for users in SAP Customer Data Platform?
- A. select * from profile where profile.email = '[email protected]'
- B. Select * from accounts where profile. primaryEmail = '[email protected]'
- C. select * from contextualProfile where primaryEmail = '[email protected]'
- D. select * from profile where attribute.primaryEmail = '[email protected]'
正解：A
解説：
When searching for users in the SAP Customer Data Platform, the correct query syntax to use would be:
B . select * from profile where profile.email = '[email protected]' This syntax is designed to query the customer profiles based on a specific email address, where profile.email refers to the email attribute within the customer profiles. This query retrieves all profiles where the email address matches the specified value.
Using this syntax ensures that the query is correctly formatted and targeted, allowing for efficient retrieval of customer information based on specific attributes within the platform.
Reference:
SAP Customer Data Platform documentation on query syntax and searching for customer profiles.
Technical guides and reference materials on constructing and executing queries within the SAP Customer Data Platform.
質問 # 51
Which of the following are important considerations when importing data into SAP Customer Data Platform? Note: There are 2 correct answers to this question.
- A. The original timestamp of the customer event activity needs to be mapped in the event metadata.
- B. An integration flow needs to be configured in SAP Business Technology Platform to send data to SAP Customer Data Platform.
- C. The identifier of the event must be mapped to the deduplication identifier to prevent the same event from being ingested twice.
- D. The source data can only be imported into SAP Customer Data Platform in JSON format.
正解：A、C
解説：
When importing data into the SAP Customer Data Platform, it's crucial to ensure that the original timestamp of the customer event activity is mapped in the event metadata. This allows for the correct application of logic and maintains an accurate current image of the customer. Additionally, to prevent the same event from being ingested more than once, the identifier of the event must be mapped to the deduplication identifier in the event metadata. If multiple events are sent with the same identifier value in this mapped field, only the first will be ingested.
Reference = The information is verified and matched with the guidelines provided in the SAP Customer Data Platform documentation on the SAP Help Portal1.
When importing data into the SAP Customer Data Platform, several considerations are crucial for ensuring the integrity and usability of the imported data:
B . The identifier of the event must be mapped to the deduplication identifier to prevent the same event from being ingested twice. This practice ensures that each event is unique within the system and avoids duplicating data, which can lead to inaccuracies in customer profiles and analytics.
D . The original timestamp of the customer event activity needs to be mapped in the event metadata. Preserving the original timestamp is essential for maintaining the chronological accuracy of events. It allows the platform to correctly interpret and utilize the temporal context of data, which is crucial for analytics, segmentation, and triggering timely engagements.
These considerations are key to maintaining the quality and reliability of data within the SAP Customer Data Platform, ensuring that imported data provides accurate and actionable insights.
Reference:
SAP Customer Data Platform documentation on data import best practices and considerations.
Technical guidelines for ensuring data integrity and accuracy during the import process.
質問 # 52
Which of the following is an example of first-party customer data?
- A. Customer data collected directly from consumers
- B. Customer data imported from another company
- C. Customer data from a purchase intention
- D. Customer data collected from public sources
正解：A
解説：
First-party customer data refers to the information that is collected directly from customers by the company itself. This includes data gathered through interactions with the company's own channels, such as websites, mobile apps, customer service interactions, and in-store visits. The SAP Customer Data Platform enables businesses to connect various types of customer data to deliver personalized experiences, and first-party data is crucial for creating a comprehensive view of the customer1. Reference = The explanation aligns with the functionalities and use cases of the SAP Customer Data Platform as described in the official SAP Help Portal1.
質問 # 53
How can you delete a profile from SAP Customer Data Platform?
- A. Make an HTTP REST API call with delete query to SAP Customer Data Platform passing the customer ID.
- B. Make an HTTP Delete REST API call to SAP Customer Data Platform with the customer ID of the Unified Customer Profile view.
- C. In the console, look up the profile in the Unified Customer Profile view, go to the Details tab, and click Delete.
- D. In the console, with System Administrator permissions, go to Administration, select the Unified Customer Profile view, and click Delete.
正解：B
解説：
To delete a profile from the SAP Customer Data Platform, you need to make an HTTP DELETE REST API call. This call should be directed to the SAP Customer Data Platform's endpoint with the specific customer ID of the profile you wish to delete. This process is in line with the platform's capabilities to handle profile data management through API calls, ensuring compliance with data privacy regulations such as GDPR. Reference = The information is based on the SAP Knowledge Base Article that discusses the deletion or export of a single customer profile on the SAP Customer Data Platform1.
質問 # 54
What can you do with the Audit Search API?
- A. Query All Customers.
- B. Query Single Activity.
- C. GetAllSearches.
- D. SubmitWsConfiguration.
正解：C
質問 # 55
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