試験ITIL トピック1 問題88 スレッド

A. Provision of information to users and customers about the availability of services and the procedure for obtaining them

B. Provision of information used to compare actual performance against design standards

C. The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)

D. Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists