試験ITIL4-DPI トピック8 問題10 スレッド
ITIL ITIL4-DPIのリアル試験問題集
問題 #: 10
トピック #: 8
問題 #: 10
トピック #: 8
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
Which is the BEST approach for this new policy?
おすすめの解答：B 解答を投票する
DPI emphasizes thatpolicies must be co-created and supported across all stakeholdersto be effective. By ensuring all teams involved in incident resolution collaborate in developing the policy, the organization promotesbuy-in, shared ownership, and alignment. Excluding exceptions (A) may cause operational issues, C undermines collaboration, and D risks overcomplication.Collaborative designis a principle of both OCM and DPI governance.
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")
(Reference: ITIL 4 Strategist DPI, section on "Policy creation - stakeholder involvement and collaboration")
宫沢** 2026-08-26 02:56:01
コメント
他人の解答コメントを賛成するのも、その解答に一票を入れることになります。したがって、すでに同じ意見の投票コメントが存在する場合、新規コメントをする代わりに賛成することもできます。
コメントを通報する
コメント中
今すぐ 新規登録 / ログイン （無料です）。