試験ITIL-4-HVIT トピック1 問題112 スレッド
Peoplecert ITIL-4-HVITのリアル試験問題集
問題 #: 112
トピック #: 1
問題 #: 112
トピック #: 1
The service desk team at a small university provides a walk-in service for its students from 8:00 to 17:00 during the week. The only other available channel is telephone support during the same hours. Students often complain that they have to wait for a long time, and that they need support after working hours.
Which is the BEST approach to improve the students' service experience?
Which is the BEST approach to improve the students' service experience?
おすすめの解答：C 解答を投票する
Improving service experience in this situation requires reducing wait times and extending accessibility beyond working hours. Providing and encouraging self-service enables students to resolve common issues independently at any time, improving availability, reducing queue pressure on the service desk, and enhancing overall user experience without being constrained by service desk operating hours.
Hachimine 2026-08-30 03:45:49
コメント
他人の解答コメントを賛成するのも、その解答に一票を入れることになります。したがって、すでに同じ意見の投票コメントが存在する場合、新規コメントをする代わりに賛成することもできます。
コメントを通報する
コメント中
今すぐ 新規登録 / ログイン （無料です）。