100-140無料問題集「Cisco Certified Support Technician (CCST) IT Support」

質問 1

A technician resolved a complex software issue involving multiple system errors. What is the best way to document the troubleshooting process?

（A）Include only the software settings changed, ignoring diagnostic steps

（B）Describe each troubleshooting step, the reasoning behind it, and its outcome

（C）Focus on the errors encountered and not the steps taken to resolve them

（D）Summarize the process in a few sentences to save documentation time

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A user reports that emails from their clients are consistently going into their spam folder. What should they do to ensure these emails go to their inbox?

（A）Disable the spam filter on their email account

（B）Send a notification to all clients to change their sending address

（C）Delete the spam folder to prevent emails from being misclassified

（D）Mark the emails as "Not Spam" in their email client

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A user needs to monitor the disk usage and free space of their Linux server regularly. Which command should the IT support technician suggest for detailed disk usage statistics?

（A）top

（B）mount

（C）du -sh *

（D）df -h

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which netstat command should a technician use to find out which programs are using network resources on a Windows machine that is suspected of being compromised?

（A）netstat -p

（B）netstat -n

（C）netstat -o

（D）netstat -b

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

An iPhone user is experiencing rapid battery drain after an iOS update. What is the most appropriate recommendation to address this issue?

（A）Disable all location services

（B）Roll back the iOS update

（C）Turn off the iPhone overnight

（D）Check for apps that may be draining the battery by reviewing battery usage in Settings

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which action should be taken when an application repeatedly crashes?

（A）Replace the hardware

（B）Clear application cache

（C）Disconnect from the network

（D）Reinstall the operating system

正解：B 解答を投票する

質問 7

An IT support technician is configuring multifactor authentication (MFA) for a secure application.
The organization wants to use an authenticator app that generates time-based one-time passwords (TOTPs). Which of the following aspects should the technician emphasize as the most secure practice when deploying this MFA method?

（A）Encouraging users to synchronize their app across multiple devices

（B）Setting the TOTP to expire after each login session

（C）Advising users to store backup codes in a secure but accessible location

（D）Requiring users to install the authenticator app on their corporate computers

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A laptop fails to charge even though it's plugged in, and the charging cable appears undamaged.
The charging indicator does not light up when connected.
What is the next logical troubleshooting step?

（A）Replace the laptop battery

（B）Update the laptop BIOS

（C）Change the display settings

（D）Test the laptop with a different charger

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

A software development firm needs to ensure that their newly developed application, which utilizes AVX (Advanced Vector Extensions) instructions, runs efficiently. What should they check regarding the CPUs in their target deployment environment?

（A）The CPUs support AVX instructions

（B）The CPUs have at least eight cores

（C）The CPUs are equipped with the highest available clock speed

（D）The CPUs feature a high number of threads per core

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

A user's workstation fails to complete Windows updates, continuously looping on the "Configuring updates" screen.
What is the most effective first step to troubleshoot this issue?

（A）Run the Windows Update Troubleshooter

（B）Manually download and install the updates

（C）Clear the Windows Update download cache

（D）Disconnect the workstation from the network

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

During a team collaboration session, a user finds they cannot share their screen, although they could in previous sessions.
What should be checked first to troubleshoot this issue?

（A）Replace their video cables

（B）Upgrade to a faster internet service

（C）Verify if screen sharing is enabled in the session settings

（D）Change their monitor settings

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

A desktop support technician is tasked with replacing the power cables for a series of desktop computers that have recently been updated to a newer model. The technician notices that the new desktops have a different power supply unit (PSU) design. Which type of power cable should the technician ensure is used for the newer desktop models?

（A）Proprietary laptop-style power adapter

（B）Standard two-prong power cable

（C）Standard three-prong power cable

（D）Universal USB power cable

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

An IT manager is evaluating the effectiveness of the current help desk operations. Which KPI should be prioritized to measure the efficiency of the help desk team in handling incoming support tickets?

（A）Number of training sessions attended by support staff

（B）Number of tickets closed by first contact

（C）Monthly IT staff satisfaction ratings

（D）Annual customer satisfaction survey results

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

A user is experiencing intermittent Wi-Fi connectivity issues on their smartphone. Which of the following should be the first step to troubleshoot the issue?

（A）Change the Wi-Fi network password

（B）Restart the smartphone

（C）Upgrade the smartphone's operating system

（D）Replace the smartphone immediately

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

A technician is setting up a new interactive flat panel but finds that the device is not recognized by the operating system.
What should the technician check first?

（A）The power supply to the flat panel

（B）The connection of the video cable from the panel to the system

（C）The compatibility of the device with the operating system

（D）The network settings for potential IP conflicts

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

An organization's employees are experiencing slow email delivery. What is the most effective first step in troubleshooting this issue?

（A）Reconfigure all user email clients

（B）Advise employees to use alternative communication methods

（C）Check the email server for any signs of overloading or technical issues

（D）Increase the bandwidth of the organization's internet connection

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

100-140 無料問題集「Cisco Certified Support Technician (CCST) IT Support」

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