100-140 無料問題集「Cisco Certified Support Technician (CCST) IT Support」

（A）Use the forum's chat feature to ask real-time questions from whoever is online

（B）Avoid the forum and try solving the problem through trial and error

（C）Search the forum for the exact error message to find previous discussions or solutions

（D）Post a vague question about the error without specific details to get a broad range of solutions

（A）That all cables between the router and devices are Category 6

（B）That the router is configured to use DHCP for IP address assignment

（C）That the firewall on the router allows traffic between the two subnets

（D）What should the technician verify first?

（E）That the router has the correct subnet masks configured for each interface

（A）Recommendations for preventing similar issues in the future

（B）A detailed list of all client communications

（C）Quotes from customers expressing satisfaction with the service

（D）The steps taken to diagnose and resolve the issue

（A）DVI to USB-C converter

（B）DVI to DisplayPort converter

（C）DVI to VGA converter

（D）DVI to HDMI converter

（A）Encrypt the files stored on the shared drive

（B）Schedule regular restarts of the server to ensure it does not hang

（C）Assign a static IP address to the server hosting the shared drive

（D）Enable firewall exceptions for SMB on all user computers

（A）Reconfigure all user email clients

（B）Advise employees to use alternative communication methods

（C）Check the email server for any signs of overloading or technical issues

（D）Increase the bandwidth of the organization's internet connection

（A）Delete unused applications from the system

（B）Upgrade the computer's RAM

（C）Open Task Manager and increase the priority of the video conference application

（D）Open Task Manager, identify any high CPU usage applications, and end those processes

（A）Run the Windows Update Troubleshooter

（B）Manually download and install the updates

（C）Clear the Windows Update download cache

（D）Disconnect the workstation from the network

（A）Dispose of documents with PII in regular waste bins for convenience

（B）Store documents containing PII indefinitely as a backup

（C）Shred documents containing PII before disposal to prevent data recovery

（D）Leave the responsibility for document disposal to non-technical staff to avoid task overload

（A）To create and manage virtual machines

（B）To manage network traffic between virtual machines

（C）To increase the physical memory available to the server

（D）To facilitate communication between different data storage devices

（A）High-bandwidth Digital Content Protection (HDCP)

（B）Audio Return Channel (ARC)

（C）DisplayPort Multi-Stream Transport (MST)

（D）High-Definition Multimedia Interface (HDMI)

（A）Modify the user's account to have administrative privileges.

（B）Choose a drive letter and specify the path to the shared folder.

（C）Change the network profile to public.

（D）Disable the antivirus software temporarily.

（A）Keep the software running on the user's machine for future quick access

（B）Leave a copy of the troubleshooting log on the user's desktop for their reference

（C）Schedule automatic follow-up sessions using the same credentials

（D）Properly terminate the session and confirm that all access permissions are revoked

（A）Hang up and ignore the request since it seems suspicious

（B）Ask the caller for their employee ID and reason for the call to verify their identity

（C）Tell the caller that you will call back through the official IT support channel

（D）Provide the password to help resolve the system issue quickly

（A）Verify the credibility of the sources before applying any suggested fixes

（B）Use the first suggested fix from any forum without further validation

（C）Rely solely on the top search result to save time

（D）Apply all suggested solutions simultaneously to determine which one works