100-140無料問題集「Cisco Certified Support Technician (CCST) IT Support」

質問 1

During a video conference, a user notices that the video output on their HDMI-connected display is not as sharp as expected. The display is known to support Ultra HD. Which setting should the IT support technician suggest checking first to troubleshoot this issue?

（A）The brightness settings on the external display

（B）The audio output settings on the computer

（C）The USB connections on the external display

（D）The resolution settings in the display properties of the computer

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A laptop fails to charge even though it's plugged in, and the charging cable appears undamaged.
The charging indicator does not light up when connected.
What is the next logical troubleshooting step?

（A）Replace the laptop battery

（B）Update the laptop BIOS

（C）Change the display settings

（D）Test the laptop with a different charger

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

When troubleshooting network issues on a Mac, a user may need to check their computer's IP address.
Which section in the System Settings should the IT support technician instruct the user to visit to find their IP address?

（A）Sharing

（B）Displays

（C）Network

（D）Internet Accounts

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

During a routine audit, a technician discovers that PII data is stored on an unsecured server.
What is the most appropriate first action?

（A）Encrypt the data on the current server

（B）Transfer the PII to a secure server immediately

（C）Assess whether anyone accessed the data recently

（D）Notify the compliance team immediately

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

During an IT department audit, it was noted that response times could be improved. The IT manager is considering changes to optimize support processes.
Which of the following would most effectively reduce the time to first response?

（A）Introducing a triage system that categorizes tickets upon receipt

（B）Encouraging technicians to take fewer breaks

（C）Implementing mandatory overtime for technicians during peak periods

（D）Increasing the number of technicians on each shift

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

During a network troubleshooting session, a technician needs to check if a Windows device is receiving its IP address from a DHCP server.
Which ipconfig option should the technician recommend the user run to quickly verify this?

（A）ipconfig /all

（B）ipconfig

（C）ipconfig /displaydns

（D）ipconfig /showclassid

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

An employee finds a document marked "Confidential" on a public printer. What should they do first according to standard company policies on confidentiality?

（A）Shred the document to prevent information leakage

（B）Report the found document to their supervisor or security team

（C）Leave the document on the printer for the owner to collect

（D）Read the document to understand why it's confidential

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A macOS user is trying to determine how much storage space they have left on their MacBook.
Which tool should the technician recommend they use to find this information most accurately?

（A）Use Spotlight to search for "Storage

（B）Open the Apple menu and select "About This Mac," then go to the "Storage" tab

（C）Navigate to System Preferences > Network > Advanced

（D）Open Terminal and type df -h

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

A department head complains that one of her team members, Jessica, cannot access the department's internal scheduling tool, which is restricted to department members only.
What is the most likely cause of this issue?

（A）Jessica needs to clear her browser cookies and cache

（B）Jessica is not a member of the department's security group that has access to the scheduling tool

（C）Jessica's browser needs to be updated

（D）The scheduling tool server is down

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

A digital media company wants to upgrade their graphic workstations to handle real-time 3D rendering more efficiently.
Which GPU specification is most critical to improve performance for this task?

（A）Increased GPU core count

（B）Enhanced DirectX support

（C）Higher GPU clock speed

（D）Higher VRAM capacity

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

Mia is trying to use the multifunction device to scan documents to her email but reports that the scans are not being received.
What should you check first to troubleshoot this issue?

（A）Increase the storage quota on Mia's email to ensure she can receive large files

（B）Check if Mia's email address is correctly configured in the MFD's settings

（C）Replace the MFD's scanner glass

（D）Verify the MFD is connected to the local network

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

An individual approaches you in the office lobby, dressed in a technician uniform, and claims they need access to your department's server room to perform routine maintenance. The individual does not have an accompanying employee badge.
What should you do?

（A）Allow the technician to enter the server room since they appear to have legitimate business

（B）Escort the technician to the server room to monitor their activities

（C）Ask the technician for their name and then leave them to proceed on their own

（D）Deny access and refer them to your manager or security for verification

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

The help desk manager at a technology firm is implementing a new queue management strategy to address the issue of high-priority tickets being delayed behind less urgent issues. Which of the following strategies would be most effective in resolving this problem?

（A）Assigning all tickets randomly to increase response time

（B）Utilizing only automated responses for initial ticket assessment

（C）Implementing a severity-based prioritization system

（D）Keeping a chronological queue system

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

What is the first action an employee should take after receiving an email that appears to be a phishing attempt?

（A）Report the email to the organization's IT security team

（B）Reply to the email to confirm its authenticity

（C）Click on links to verify their destination

（D）Forward the email to colleagues to see if they received a similar one

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

You are using remote access software to assist an end user who is experiencing software installation issues. You need to find a step-by-step guide to resolve the problem. What should be your first step in using search engine results to assist you?

（A）Directly download and apply the first available patch from the search results

（B）Open multiple tabs with different search engine results to compare solutions

（C）Search for general IT support forums without specific keywords related to the issue

（D）Use specific keywords related to the software issue and filter the results by the most recent

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

During an upgrade of network infrastructure, a technician notices that several workstations cannot access network resources via LAN but have no issues when connected via WLAN.
What should the technician check first?

（A）Ensure all VLAN configurations are correctly assigned to their respective ports

（B）Reconfigure the wireless access points

（C）Disable the firewall settings on the affected workstations

（D）Check the DHCP server settings for wireless connections

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 17

A user reports that their MacOS system has become extremely slow, suspecting a particular application might be consuming excessive system resources. What should the technician advise the user to do first using Activity Monitor?

（A）Open Activity Monitor and force quit the application consuming excessive resources

（B）Uninstall the application suspected of causing the slowdown

（C）Restart the MacOS to clear all active processes

（D）Upgrade the MacOS to the latest version

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

100-140 無料問題集「Cisco Certified Support Technician (CCST) IT Support」

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