1Z0-1038-21無料問題集「Oracle Service Center 2021 Implementation Essentials」

質問 1

Which three statements are true about add-ins?

（A）They always run locally to access local data.

（B）They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

（C）They are the visual areas of Oracle Service Cloud Agent Desktop.

（D）They canbe added to the Custom Portal area of Oracle Service Cloud.

（E）They can be designed to create visualcomponents and not perform any integrations.

（F）They always run locally on the machines on which the desktop application runs.

正解：B、C、F 解答を投票する

質問 2

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

（A）Use business rules to automatically calculate dates

（B）Define default response requirements.

（C）Create a custom incident milestones report and add it to a custom incident workspace

（D）Add all the holidays observed by your organization.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Which two events can trigger Custom Process Models?

（A）OnSaveComplete

（B）Update

（C）Create

（D）Load

（E）Refresh

正解：B、C 解答を投票する

質問 4

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

（A）Because the system default is 15 minutes, it cannot be changed.

（B）You can change the default value to 60 minutes by using File > Options > Session Expiration.

（C）You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

（D）You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

正解：C 解答を投票する

質問 5

Which statement correctly differentiates between a bulk operation and a batch operation?

（A）A bulk operation performs the same operation on a single object, whereas a batch operation performs multiple operations on multiple objects.

（B）A bulk operation performs the same operation on multiple objects, whereas a batch operation performs multiple operations.

（C）A bulk operation performs multiple operations on the same object, whereas a batch operation perform the same operation on multiple objects.

（D）A bulk operation performs a single operation, whereas a batch operation performs a single operation on a single object.

正解：B 解答を投票する

質問 6

Which option should you useto create or configure queues?

（A）Configuration > Application Appearance > Customizable Menus > Custom Menus

（B）Configuration> Site Configuration > Configuration Settings

（C）Configuration > Site Configuration > Message Bases

（D）Configuration > Application Appearance >Customizable Menus > System Menus

正解：D 解答を投票する

質問 7

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

（A）The profile to which the agent is assigned does not have the Interface Access checkbox selected.

（B）The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

（C）The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

（D）The profile to which the agent is assigned does not have the incident workspace assigned.

（E）The profile to which the agent is assigned does not have a navigation set assigned.

正解：A 解答を投票する

質問 8

Which three elements are available for workflow design on the Insert ribbon?

（A）Terminate

（B）Return

（C）Decision

（D）Set Fields

（E）Restart

正解：A、C、E 解答を投票する

質問 9

Your customer wants to display customized branding information in the login window. Which two options can be used?

（A）Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

（B）Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

（C）Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.

（D）Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

正解：B 解答を投票する

質問 10

Which four view modes are available in the Report Editor?

（A）Design View

（B）Layout View

（C）Data Set View

（D）Graphical View

（E）Report View

（F）Database View

正解：A、B、C、E 解答を投票する

1Z0-1038-21 無料問題集「Oracle Service Center 2021 Implementation Essentials」

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