1Z0-465無料問題集「Oracle RightNow CX Cloud Service 2012 Essentials」

質問 1

Your customer was reviewing published answers in their knowledgebase.
They noticed that several of the answers had irrelevant answers listed in the "Answers other found helpful" section of the answer detail page.
What step is required to eliminate the individual irrelevant answers?

（A）Block the irrelevant answers from Learned Links.

（B）Remove the related answers widget from the Customer Portal page.

（C）Remove the irrelevant answers from manually related answers.

（D）Delete the irrelevant answers from Sibling Answers.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

（A）Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.

（B）Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.

（C）Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

（D）Add "print" using the Stop word editor and add "print" to the alias file.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

（A）Insert a report control and assign a Warranties report into a tab in the Contact workspace

（B）Insert the Warranties fields into the Contact workspace.

（C）Use the Warranties workspace and add the Contact control.

（D）Insert the Warranties control into a tab in the Contact workspace.

正解：B 解答を投票する

質問 4

You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

（A）You forgot to set the permission in the navigation set for the new interface.

（B）You added the navigation set in the wrong interface.

（C）The profile doesn't have permission to the new interface.

（D）The interface was not installed correctly.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

（A）Schedule a survey to run on a daily basis.

（B）Create a broadcast survey.

（C）Set an incident business rule to send the survey when an incident is closed.

（D）Create a new queue for unhappy customers.

（E）Create a transactional survey.

（F）Create a report of survey responses.

（G）Assign score to the survey questions and set the status field based on the values of the responses.

正解：C、E、G 解答を投票する

質問 6

Your customer has created a new script and has deployed it to the agents in their call center within their incident workflow.
They have noticed an issue that all of their agents cannot end the script of the places that were designed to.
Identity the two reasons for this.

（A）The agents cannot get to the pages where they can end the script.

（B）There are no exit or finished events being triggered on the script pages.

（C）There are no return events listed in the incident workflow for the script to use.

（D）There are no script beginning and ending buttons enabled for the script pages.

正解：A、C 解答を投票する

質問 7

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

（A）The incident workspace does not have a filter workspace rule assigned.

（B）The client has not refreshed the incident in the incident workspace.

（C）The Auto Build product disposition links is not selected.

（D）The enable product disposition linking is not selected.

（E）Your customer's agents must log out and log back in.

正解：A、B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Your customer would like you to alter the content and format of the emails that are sent to their end customers when response is sent.
Which three of your customer's requirements can be fulfilled through the use of interface configuration?

（A）All emails sent must have the incident reference number at the beginning of the subject.

（B）All emails sent must contain the response of the agent and not the customer's thread.

（C）Receipt messages shouldn't be sent.

（D）All emails sent must be in HTML format.

（E）Incident messages shouldn't be sent.

正解：A、B、C 解答を投票する

1Z0-465 無料問題集「Oracle RightNow CX Cloud Service 2012 Essentials」

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