6201-1無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

質問 1

The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

（A）Increase the File System Partition size on the CMS.

（B）Increase the Free Space Allocation on the CMS

（C）Increase the Data Storage Allocation on the CMS.

（D）Increase the number of VDNs on the Communication Manager

正解：C 解答を投票する

質問 2

The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

（A）Redesign the routing so all calls funnel through a signal vector

（B）Add vector variables to each vector to test for working hours.

（C）Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.

（D）Create vector subroutine that can be used in all vectors that have the same working hours

正解：D 解答を投票する

質問 3

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

（A）An agent forgot to log out.

（B）The Communication Manager was down.

（C）The holiday recording was not functioning properly.

（D）The holiday was not administered in the holiday tablet

正解：D 解答を投票する

質問 4

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

（A）Local Announcements

（B）Voice over IP

（C）Music-on-hold

（D）Integrated Announcements

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?

（A）Split

（B）Skill

（C）Agent

（D）Vector

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

（A）Adjunct

（B）External

（C）Local

（D）Integrated

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

6201-1 無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

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