6201-1無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

質問 1

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

（A）E is assigned to a VDN that routes calls to an evacuation vector

（B）E has been administered as a Feature Access Code

（C）E has a vector variable that is changed when an evacuation is required

（D）E is a standard vector code for evacuation

正解：C 解答を投票する

質問 2

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

（A）An agent forgot to log out.

（B）The Communication Manager was down.

（C）The holiday recording was not functioning properly.

（D）The holiday was not administered in the holiday tablet

正解：D 解答を投票する

質問 3

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

（A）The wrong version of Avaya Terminal Emulator has been loaded on the PC.

（B）Avaya Terminal Emulator did not load correctly and needs to be reloaded.

（C）There is a firewall between the PC and the CMS.

（D）Avaya Terminal Emulator is being used on an unsupported operating system.

正解：C 解答を投票する

質問 4

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

（A）CMS version is not configured an the system-parameters features farm,

（B）CMS version is misconfigured on the system-parameters features form.

（C）CM version is not matching CMS setup.

（D）There is no network connection to CLAN.

正解：C 解答を投票する

質問 5

A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

（A）Service Objective

（B）Vector Queuing Priorities

（C）Dynamic Threshold Adjustment

（D）Dynamic Percent Allocation

正解：C 解答を投票する

質問 6

What is the term of an extension that routes calls to specific vector?

（A）Vector Directory Number (VDN)

（B）Routing Directory Number (RDN)

（C）Vector Routing Number (VRN)

（D）Hunt Group Number (HGN)

正解：A 解答を投票する

6201-1 無料問題集「Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation」

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