6211無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

質問 1

Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

（A）Blending Template

（B）Skillset Template

（C）Agent Template

（D）POM Template

正解：A 解答を投票する

質問 2

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

（A）Inbound Mail Manager Server

（B）Inbound Mail Server

（C）Inbound Mail Application Server

（D）Inbound Mail License Server

正解：B 解答を投票する

質問 3

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

（A）Server Settings

（B）Agent Settings

（C）General Settings

（D）Skillset Settings

正解：B 解答を投票する

質問 4

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

（A）RefClient

（B）Data export utility

（C）Database Maintenance utility

（D）High Availability

正解：C 解答を投票する

質問 5

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?

（A）http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

（B）http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

（C）https://support.avaya.com web site

（D）http://<servername>/agentdesktop where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS)

正解：C 解答を投票する

質問 6

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

（A）VI_

（B）PO_

（C）WC_

（D）SM_

正解：D 解答を投票する

質問 7

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

（A）It provides administrative and management capabilities for CCMM resources.

（B）It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.

（C）It helps with implementing CTI for installed and browser-based client integrations.

（D）It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

正解：D 解答を投票する

質問 8

During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

（A）Agent Desktop Configuration, User Settings

（B）Agent Desktop Configuration, General Settings

（C）Agent Desktop Configuration, General Settings, Advanced Settings

（D）Agent Desktop Configuration, Resources

正解：C 解答を投票する

6211 無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

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