6211無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

質問 1

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

（A）The contact Is presented to the agent using the Avaya Agent Desktop.

（B）The Contact Center application (scripting) determines how to route the contact, or present to which agent.

（C）Customer details are retrieved for the agent using Web services.

（D）The newly-arrived contact is created and directed to an application using the Open

正解：B 解答を投票する

質問 2

You want to perform a backup of the Contact Center database. Which tool do you use to perform the backup?

（A）RefClient

（B）Data export utility

（C）Database Maintenance utility

（D）High Availability

正解：C 解答を投票する

質問 3

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

（A）Inbound Mall License Server

（B）Inbound Mail Server

（C）Inbound Mail Application Server

（D）Inbound Mall Manager Server

正解：B 解答を投票する

質問 4

Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?

（A）Blending Template

（B）Skillset Template

（C）Agent Template

（D）POM Template

正解：A 解答を投票する

質問 5

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

（A）Customized Web pages, with customized look and feel, and business logic must be created by the customer.

（B）The External Web server determines the skillset andpriority assigned to the contact.

（C）A set of sample pages is distributed with Contact Center Multimedia to provideJava Server Pages (JSP) script examples of how a Web server can access the Web services.

（D）Customized Web pages, displays to the customer.

正解：C 解答を投票する

質問 6

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

（A）the CCMA

（B）the E-mail Manager

（C）the Multimedia Contact Manager

（D）the Outbound Campaign Management Tool

正解：D 解答を投票する

質問 7

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

正解：B、C、D 解答を投票する

質問 8

Refer to the exhibit. A customer is using Contact Center Multimedia (CCMM) to provide Web Services or integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya AuraContact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall. What is the recommended placement of the AACC Voice and Multimedia server in relation to the Corporate Web Server where the customerfacing Web Chat Application resides?

（A）Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

（B）Place the AACC Server inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

（C）Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

（D）Place both the AACC Server and the Corporate Web Server inside the DMZ between the Corporate Firewall and the Web Application Firewall.

正解：B 解答を投票する

6211 無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

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