6211無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

質問 1

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

（A）Inbound Mail Manager Server

（B）Inbound Mail Server

（C）Inbound Mail Application Server

（D）Inbound Mail License Server

正解：B 解答を投票する

質問 2

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

（A）Multimedia is added to the skillset name.

（B）A multimedia suffix is added to the skillset name.

（C）A multimedia prefix is added to the skillset name.

（D）A multimedia disposition code is added to the skillset.

正解：D 解答を投票する

質問 3

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

（A）Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.

（B）Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.

（C）Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

（D）Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.

正解：D 解答を投票する

質問 4

Which three components of Email Manager work together to retrieve, determine routing, and respond to email messages sent to the contact center? (Choose three.)

（A）The Rules Engine

（B）Open Queue Engine

（C）The Inbound Mail Handler

（D）The External Message Handler

（E）The Outbound Message Handler

（F）The Inbound Message Handler

正解：A、B、F 解答を投票する

質問 5

When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?

（A）Customized Web pages, with customized look and feel, and business logic must be created by the customer.

（B）Customized Web pages, displays to the customer.

（C）A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.

（D）The External Web server determines the skillset and priority assigned to the contact.

正解：A 解答を投票する

質問 6

Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?

（A）Contact Center Multimedia (CCMM)

（B）Avaya Agent Desktop (AAD)

（C）Contact Center Manager Server (CCMS)

（D）Contact Center Manager Administration (CCMA)

正解：C 解答を投票する

質問 7

When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

（A）ContactFlow

（B）MultimediaFlow

（C）Primary

（D）Secondary

正解：A、B 解答を投票する

質問 8

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

（A）the Inbound Message Handler

（B）the Outbound Message Handler

（C）the Rules Engine

（D）the Outbound Campaign Management Tool

正解：B 解答を投票する

6211 無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

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