7492X無料問題集「Avaya Aura® Call Center Elite Support」

質問 1

There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?

（A）Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

（B）Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client

（C）Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

（D）Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

正解：D 解答を投票する

質問 2

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

（A）Max number of CA TSC

（B）Route pattern must have TSC = N

（C）TSC Supplementary Service Protocol: b

（D）Trunk Group for NCA TSC

（E）Max number of NCA TSC

正解：B、C、D 解答を投票する

質問 3

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

（A）TTrace Log2Zip

（B）TTrace Console

（C）TTrace Server

（D）TTrace Configuration

正解：C 解答を投票する

質問 4

Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

（A）ADD

（B）CATR

（C）MOD10

（D）SEL

正解：C 解答を投票する

質問 5

Which three commandscan be used with Network Call Deflection? (Choose three.)

（A）Collect digits

（B）Route-to number

（C）Queue to best:

（D）Wait hearing ringback

（E）Announcement

正解：A、B、D 解答を投票する

質問 6

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)

（A）Display events extension

（B）Display events vector

（C）List trace extension

（D）List trace vector

正解：D 解答を投票する

質問 7

A call center supervisor is trying to initiate an emergency condition by using FAC. Afterrequired FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

（A）The variable associated with emergency is not defined.

（B）The VDN variable Vl-9 Is not set.

（C）The COS-group of the telephone set Console Permission disabled.

（D）The COS group of the telephone set has Priority Calling disabled.

（E）The FAC Vector Variable(VVl-9) Is not defined.

正解：B、D、E 解答を投票する

質問 8

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

（A）It enables routing of calls to the agent that is most idle.

（B）It allows for dynamic reporting of call center activities in custom methods.

（C）It provides conditional routing of calls to agent queues.

（D）It dynamically matches a customer to an optimal agent.

（E）It uses advanced algorithms to efficiently route calls to agents.

正解：D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

7492X 無料問題集「Avaya Aura® Call Center Elite Support」

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