7492X無料問題集「Avaya Aura® Call Center Elite Support」

質問 1

Installing WebLM requires that steps should be performed in a particular order.
Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

（A）Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

（B）It does not matter what order you install the applications in, as long as WebLM is at the end

（C）Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

（D）Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

正解：C 解答を投票する

質問 2

When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?

（A）SQL database, Communication Manager, Avaya WebLM

（B）Avaya WebLM, Communication Manager, SQL database

（C）Application Enablement Services, Call Center Elite Multichannel, SQL database

（D）Call Center Elite Multichannel, Avaya WebLM, SQL database

正解：D 解答を投票する

質問 3

You are asked to resolve an Issue with little information except that there are reports of calls being disconnected and calls in queue not receiving announcements. When you check the display events In the Communication Manager (CM) there are several events that need to be researched.
Using the information in the Events Report, how do you determine which vector(s) to begin troubleshooting?

（A）Use the Event Description.

（B）Use the Event Type column.

（C）Use the Event Data 2

（D）Use the Event Data 1.

正解：D 解答を投票する

質問 4

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

（A）No, the customer must use the TTrace application from another server

（B）Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

（C）Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

（D）No, the customer must use the TTrace application on the server where it is running

正解：C 解答を投票する

質問 5

A customer wants to routinely monitor their vectors for unexpected results.
How should they monitor their results?

（A）Use the System Maintenance > Reports >Error Log report in the Call Management System

（B）Use the Exceptions > Reports > Vector Exceptions in the Call Management System

（C）Use the list history command in the Communication Manager

（D）Use the display events command in the Communication Manager

正解：D 解答を投票する

質問 6

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

（A）Look-Ahead Interflow

（B）Network Call Deflection

（C）Network Call Transfer

（D）Enhanced Look-Ahead Interflow

正解：D 解答を投票する

質問 7

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

（A）The vector contacts the specified remote servers, and collects information from that remote server.

（B）The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

（C）The vector queues the call to the resource that is likely to provide the best service.

（D）The vector isactivated when the given remoteserver is the best available.

正解：B 解答を投票する

質問 8

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

（A）Adjunct Vector

（B）Primary Vector

（C）Interflow vector

（D）Status Poll Vector

正解：B 解答を投票する

7492X 無料問題集「Avaya Aura® Call Center Elite Support」

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