AB-250無料問題集「Microsoft Transforming Contact Center Experiences with AI in Dynamics 365」

質問 1

You need to provide a solution for supervisors to monitor operations based on the technical requirements.
Which two actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

（A）Enable supervisor actions

（B）Configure historical analytics datasets

（C）Configure real-time dashboards

（D）Configure SLA tracking metrics

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A company wants AI-driven optimization of its service workflows, where the system recommends improvements based on actual performance data. You need to configure transformation analysis.
Which two actions should you perform? Each correct answer presents part of the solution.

（A）Configure real-time Dynamics 365 Contact Center dashboards.

（B）Use interaction data for analysis.

（C）Enable conversation diagnostics.

（D）Enable the relevant admin agent.

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

You need to configure proactive outbound engagement.
How should you complete the configuration? To answer, select the appropriate action in the answer area. NOTE: Each correct selection is worth one point.

正解：

質問 4

A company wants its analytics reports to include additional insights, with the reports carrying additional data, custom calculations, and enhanced visuals. You need to extend the reports.
What should you do?

（A）Modify the Power BI data model.

（B）Create new calculated columns.

（C）Customize report visuals.

（D）Configure automatic page refresh.

正解：A、B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A company is implementing live chat on its customer support website by using Dynamics 365 Contact Center. The company has configured the environment and digital messaging capabilities.
The chat solution must ensure that incoming customer messages are routed to customer service representatives and made available through the website.
You need to complete the mandatory steps to set up and deploy the chat experience for the website.
Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

（A）Create a chat workstream.

（B）Publish all customizations.

（C）Configure chat widget properties.

（D）Validate widget behavior in a test environment.

（E）Configure authentication settings.

（F）Embed the widget script into the website.

正解：A、C、F 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

A company plans to improve its customer experience.
The company must be able to collect information from its customers before a conversation starts and pass values to the client application.
You need to configure the chat channels to meet the requirements.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

（A）Use the setContextProvider API.

（B）Configure pre-chat questions.

（C）Use macros to populate records.

（D）Configure routing rules.

（E）Configure session templates.

正解：A、B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

A company wants Copilot to read the correct data so it can generate summaries that include specific business fields such as priority, resolution details, and customer impact, but summaries currently do not consistently include this information. You need to configure Copilot to read the correct data and include the required fields in summaries.
What should you do?

（A）Map the required Dataverse fields (priority, resolution details, customer impact) into the Copilot summarization data source configuration so the model has direct access to those fields when generating summaries.

（B）Increase the font size of the fields on the case form, which has no effect on what data Copilot can read.

（C）Rename the fields in the case form without updating any data source mapping, which does not change what Copilot reads.

（D）Disable Copilot summarization entirely and have CSRs write summaries manually.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A company uses voice agents to capture customer responses, and the system must store user input and reuse it later in the interaction. You need to configure the solution.
What should you configure?

（A）Topic variables (slots) in Copilot Studio that capture the customer's spoken or keyed response and persist the value for reuse in later parts of the same conversation.

（B）A scheduled report that logs responses after the call ends, which does not make the value available during the live interaction.

（C）A static greeting message with no variable storage capability.

（D）A knowledge article reference, which surfaces static content rather than storing dynamic user input.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

AB-250 無料問題集「Microsoft Transforming Contact Center Experiences with AI in Dynamics 365」

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