Certified-Business-Analyst無料問題集「Salesforce Certified Business Analyst」

質問 1

A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

（A）They are dependent on related acceptance criteria and overlap with other use cases.

（B）They can be easily prioritized and are small enough to estimate accurately.

（C）They contain substantial details and focus on technical elements.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.
How should the BA communicate with the stakeholder?

（A）Q Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

（B）Q Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

（C）Q Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

（A）Storage capacity and license type

（B）Number of active users and license type

（C）Organization edition and license type

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?

（A）Proceed with the sales team's project as planned.

（B）Start project work for the operations team.

（C）Include the operations team during discovery.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops
.. an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

（A）Value Stream Map

（B）Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

（C）Detailed Process Map

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.
What should the BA include in these requirements?

（A）High-level description of required functionality

（B）Detailed documentation of technical solution

（C）Test scripts to validate requirements

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

What is used to declaratively move metadata from one environment to another?

（A）Import Wizard

（B）Ant Migration

（C）Data Loader

（D）Change Sets

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.
What is one benefit of creating user stories that the BA can share with the executive sponsor?

（A）It defines technical specifications early in the process.

（B）It helps testers determine the most efficient way to validate solutions.

（C）It saves time when prioritizing and implementing functionality.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce Cloud implementation project. The project sponsor asks the team to adjust their efforts due to budgetary constraints.
What should the BA do next?

（A）Validate requirements.

（B）Prioritize requirements.

（C）Organize requirements.

正解：B 解答を投票する

質問 10

Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.
Which sign-offs should the BA seek?

（A）Test cases to implement, individual test case functionality, and final go live date

（B）Test cases to implement, user stories, and final go live date

（C）Functional requirements, individual test case functionality, and final go live date

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

Which method should a business analyst use to show current state business flows in Salesforce?

（A）Entity Relationship Diagramming

（B）Storyboarding

（C）Universal Process Notation

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline.
Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?

（A）Eliciting requirements, documenting requirements, analyzing information, facilitating solutions

（B）Eliciting requirements, writing user stories, implementing solutions, Testing solutions

（C）Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?

（A）Migrate from case assignment riles to Omni-Channel.

（B）Minimize case escalations to reduce time to resolution.

（C）Document the current case assignment process.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

（A）Performing a code review

（B）Conducting multiple dry runs

（C）Exporting a backup copy of the demo data

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

A business analyst (BA) at Universal Containers has been assigned to a Salesforce project that will have an impact on more than 5,000 office locations across the globe. The BA needs to identify the people who can describe the business problem and provide detailed requirements.
Which document should the BA use?

（A）Stakeholder analysis

（B）RACI chart

（C）User stories

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 16

A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

（A）Conduct elimination with stakeholders regarding their parts of the process.

（B）Review the documentation to ensure that information gathered about the process is correct.

（C）Using strategy analysis, define models of how gaps in the business process can be resolved.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 17

Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

（A）Power users and top sales earners

（B）System admin and project manager

（C）Executive sponsors and sales leadership

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 18

The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

（A）Scope, resource, and documentation impact

（B）Technical, operational, and regulatory impact

（C）Team, budget, and timeline impact

正解：A 解答を投票する

Certified-Business-Analyst 無料問題集「Salesforce Certified Business Analyst」

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