FSL-201無料問題集「Salesforce - Implementing Field Service Lightning」

質問 1

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

（A）Scheduled Start, Scheduled End

（B）Earliest Start Permitted, Due Date

（C）Actual Start, Actual End

（D）Arrival Window Start, Arrival Window End

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

（A）Emergency Policy

（B）Soft Boundaries

（C）Customer First

（D）High Intensity

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

（A）Service Territory

（B）Work Order

（C）Service Territory Member

（D）User Territory

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

（A）Add the Service Report Language field to the Work Order Page Layout.

（B）Update the Language of the current User.

（C）Update the Default Language of the Organization.

（D）Add the Language field to the Contact Page Layout.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

（A）Change the Work Order with a status of "New."

（B）Create a child Work Order for the follow-up Work Order.

（C）Re-use the existing Work Order for the follow-up.

（D）Change the Work Order with a closed status of "Cancelled."

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

（A）Reshuffle

（B）Resource Schedule Optimization

（C）Group Nearby

（D）In-day Optimization

正解：A、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?

（A）Page Layouts

（B）Field Sets

（C）Visualforce Pages

（D）Mini-Page Layouts

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?

（A）Configure an account preference on the Service Resource record.

（B）Include the Required Resource work type in Scheduling Policies.

（C）Assign a Preferred status Resource Preference to the Account.

（D）Designate a Skill-based resource to the Work Order.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers

（A）Custom Approval Process on Work Orders

（B）Custom Work Order Status

（C）Custom Validation Rule on Work Orders

（D）Custom Work Order Escalation Rules

正解：A、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?

（A）Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.

（B）Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

（C）Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.

（D）Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 11

An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

（A）Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

（B）Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

（C）Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

（D）Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 12

Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

（A）Company colors

（B）Company style sheets

（C）Company logo

（D）Company address

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 13

Universal Containers Technicians frequently need to request more parts from another inventory location when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

（A）Create a Shipment and a Product request line item.

（B）Create a Product Consumed and a Produc request line item.

（C）Create a Work Order Line Item and a Product request line item.

（D）Create a Product Request and a Product request line item.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 14

Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

（A）Enable Drip-feed to dispatch the next appointments.

（B）Shuffle daily work manually via the Gantt.

（C）Leverage Resource Schedule Optimization.

（D）Configure the Auto Dispatch scheduled job.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 15

Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?

（A）Create a work order with a work order line item for each installed product.

（B）Create an asset hierarchy with each installed product as a child asset in the hierarchy.

（C）Create a work order hierarchy with each installed product as a child work order.

（D）Create a work order for each installed product and a work order dependency to assign to the same resource.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

FSL-201 無料問題集「Salesforce - Implementing Field Service Lightning」

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