FSL-201無料問題集「Salesforce - Implementing Field Service Lightning」

質問 1

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

（A）Owner of Service Appointment and members of User Territory

（B）Assigned Resources, Owner of Service Appointment and members of Service Territory

（C）Owner of Service Appointment and members of Service Territory

（D）Assigned Resources, Qwner of Service Appointment and members of User Territory

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

（A）Most service appointments have the same priority.

（B）The scheduling policy is producing too many candidates that qualify for each Service Appointment.

（C）The Scheduling Policy Used field is blank.

（D）The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

正解：B、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers

（A）Custom Approval Process on Work Orders

（B）Custom Work Order Status

（C）Custom Validation Rule on Work Orders

（D）Custom Work Order Escalation Rules

正解：A、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

（A）Use the Assets without Products report.

（B）Create custom reports and reference the Parent Asset and Root Asset fields.

（C）Use standard reports and reference the Parent Asset and Root Asset fields.

（D）Enable and customize the View Asset Hierarchy action.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

（A）Reschedule Appointment

（B）Fill-in Schedule

（C）Resource Schedule Optimization

（D）Fix Overlaps

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers

（A）The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

（B）The Dispatcher Console Map and filter the list to show only desired service appointments

（C）The Preventative Maintenance Gantt and filter the list to show only desired work orders

（D）The Dispatcher Console Appointment list and filter the list to show only desired service appointments

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

（A）Remove the Technician as a Preferred Resource.

（B）Create a new Work Order Validation Rule.

（C）Create an Excluded Resource for the Account.

（D）Assign the Technician to a new Service Territory.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

（A）Customer Working Hours

（B）Service Urgency

（C）Customer Entitlement

（D）Service Due Date

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

（A）Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services

（B）Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

（C）Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to

（D）Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to "Scheduled."

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers

（A）Define "cannot complete" as a pinned status for auto-dispatch services.

（B）Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".

（C）Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.

（D）Define "cannot complete" as a pinned status for scheduling and optimization services.

正解：C、D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

FSL-201 無料問題集「Salesforce - Implementing Field Service Lightning」

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