GCX-ARC無料問題集「Genesys Cloud CX: Architect Certification」

質問 1

Select the percentage that indicates a High level in the flow size.

（A）90

（B）98

（C）70

（D）95

正解：A 解答を投票する

質問 2

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

（A）The media types that can interrupt current interactions that an agent is handling

（B）The after call work time for each media type

（C）The maximum capacity that an agent may handle simultaneously for each supported media type

（D）The length of time that an agent may spend on each media type

（E）The number of different media types that an agent may handle simultaneously

正解：A、C、E 解答を投票する

質問 3

Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?

（A）Status

（B）Resolution Codes

（C）Account Codes

（D）Wrap-up Codes

正解：D 解答を投票する

質問 4

If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.

（A）False

（B）True

正解：A 解答を投票する

質問 5

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

（A）Scheduling

（B）Call Routing

（C）Automatic Call Distribution

（D）Architect

正解：C 解答を投票する

質問 6

Select all the required parameters for configuring the Salesforce data actions. (Choose three.)

（A）ARN Number

（B）Password

（C）Access ID

（D）Username

（E）Token

正解：B、D、E 解答を投票する

GCX-ARC 無料問題集「Genesys Cloud CX: Architect Certification」