GCX-GCD無料問題集「Genesys Cloud CX: Developer Certification」

質問 1

How do you represent your organization when you contact the Genesys Cloud CX support team?

（A）Company Name

（B）Agent Name

（C）Organization ID

（D）ID

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

（A）False

（B）True

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

The typing notifications can be sent to the chat window using a POST with the _______________.

（A）Member ID

（B）Conversation ID + Member ID

（C）Conversation ID + Member ID +Session ID

（D）Conversation ID + Session ID

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

（A）Sales Script Template

（B）Default Inbound Script

（C）Default Outbound Script

（D）Blank Script

（E）Default Callback Script

（F）Collection Script Template

正解：B、C、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?

（A）Flow Aggregates query

（B）Queue Observations query

（C）Conversation Detail Record query

（D）Conversation Aggregates query

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

What is the timeout period for reconnecting the chat session?

（A）Four Minutes

（B）Five Minutes

（C）Three Minutes

（D）Two minutes

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which of the following statements defines a fatal question in an Evaluation Form?

（A）Fatal questions are critical questions If scored "No", the evaluation score will be zero.

（B）Fatal questions are critical questions If scored No the agent will be removed from the queue.

（C）Fatal questions are the same as critical questions.

（D）Fatal questions are weighted higher than non-fatal questions.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

（A）You must know the exact coordinates of the new building.

（B）You must have the basic profile data for all users at the new location.

（C）You must collect general information such as building address number of floors, location contact information, etc.

（D）You must have images of all the users located at the new location.

（E）You must have Admin rights to Genesys Cloud CX.

正解：C、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

GCX-GCD 無料問題集「Genesys Cloud CX: Developer Certification」

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