GCX-GCD 無料問題集「Genesys Cloud CX: Developer Certification」

（A）scheduleGroupld

（B）ivrld

（C）promptld

（D）flowld

（A）ivrld

（B）Conversation

（C）Recordingld

（D）DBID

（A）Media types that can interrupt current interactions that an agent is handling.

（B）Time that an agent may spend on each media type.

（C）The maximum capacity that an agent may handle simultaneously for each supported media type.

（D）The after call work time for each media type.

（A）Availability

（B）SIP Access Control

（C）Calling

（D）Outbound

（A）Genesys Cloud CX allows cloud storage using integration.

（B）Genesys Cloud CX maintains the recordings and the metadata indefinitely.

（C）Genesys Cloud CX allows recording downloads using Platform Recording APIs.

（D）Genesys Cloud CX does not allow integrations for cloud storage.

（A）80% of calls must be answered within 20 seconds.

（B）20 chats and calls must be answered in 80 seconds.

（C）20 chats and calls must be answered in 80 seconds.

（D）80 calls must be answered every 20 seconds.

（A）30

（B）10

（C）7

（D）32

（A）Workforce Management

（B）Skill-based Routing

（C）Automatic Call Distribution

（D）llVR