GCX-WFM 無料問題集「Genesys Cloud CX Workforce Management Certification」

（A）Generate a load-based schedule

（B）Edit individual agent shifts

（C）Approve quality control metrics

（D）Deny adherence exceptions

（A）Real-Time Adherence

（B）Forecast Modification

（C）Activity Code Editor

（D）Agent Scheduling

（A）Modify

（B）Add

（C）Generate

（D）Create

（A）Queue Assignment

（B）Management Unit

（C）Time-Off Requests Page

（D）Schedule Editor

（A）Start and end times

（B）Agent pay rates

（C）Agent skill level

（D）Required activities

（A）150

（B）50

（C）100

（D）25

（A）Daily shift start and end times

（B）Activity codes for task identification

（C）Real-time adherence settings

（D）Agent skill level allocation

（A）Define the maximum work hours for agents

（B）Monitor call quality

（C）Create schedules

（D）Assign phone numbers to agents

（A）Daily agent activities and tasks

（B）Daily call volume predictions

（C）Agent training schedules

（D）Real-time agent adherence

（A）Submit for approval

（B）Assign to the Agent Manager

（C）Configure Real-Time Adherence

（D）Validate and save the work plan