GCX-WFM 無料問題集「Genesys Cloud CX Workforce Management Certification」

（A）It integrates time-off with agent adherence data

（B）It ensures requests align with agent skill levels

（C）It updates activity codes

（D）It modifies daily call volume predictions

（A）Shift Configurator

（B）Activity Code Manager

（C）Schedule Editor

（D）Work Plan Editor

（A）To assign agent roles based on skill level

（B）To review adherence trends over past shifts and generate reports

（C）To analyze real-time data and make immediate adjustments

（D）To automatically adjust future schedules based on past adherence

（A）False

（B）True

（A）Within the Time-Off Requests Page

（B）Through the Activity Code Editor

（C）Using the Real-Time Adherence Monitor

（D）By altering the Schedule Forecast

（A）Activity Code

（B）Shift Schedule

（C）Management Unit

（D）Business Unit

（A）Start and end times

（B）Agent pay rates

（C）Agent skill level

（D）Required activities

（A）False

（B）True

（A）False

（B）True

（A）Viewing specific deviations from the schedule

（B）Sending a notification to the non-adherent agent

（C）Adjusting the agent's schedule within the adherence view

（D）Logging adherence changes automatically in the forecast data