GCX-WFM 無料問題集「Genesys Cloud CX Workforce Management Certification」

（A）Daily Paid Time

（B）Counts as Work Time

（C）Copy Shifts to Days

（D）Start Time is Relative to Shift Start

（A）To view agent adherence on a weekly basis

（B）To compare adherence between departments

（C）To monitor current day's adherence and activity

（D）To adjust agent roles

（A）Adherence Tracker

（B）Real-Time Adherence View

（C）Queue Manager

（D）Schedule Monitor

（A）To add a forecast for future shifts

（B）To create a template for new schedules without predefined shifts

（C）To clear previous adherence data

（D）To reset an agent's adherence history

（A）Agent Group

（B）Schedule Forecasting

（C）Queue Assignment

（D）Service Goal Template

（A）To monitor agent adherence in real-time

（B）To review adherence after a shift ends

（C）To track agent certifications

（D）To adjust historical data for call volume

（A）Shift Configurator

（B）Activity Code Manager

（C）Schedule Editor

（D）Work Plan Editor

（A）False

（B）True

（A）A temporary team assigned to special projects

（B）An individual employee's work schedule

（C）A group of departments handling separate tasks

（D）The primary organizational entity for managing work plans and schedules

（A）Agent skill levels

（B）Adherence history

（C）Quality monitoring data

（D）Anticipated call volume and demand