ITIL-4-DITS無料問題集「Peoplecert ITIL 4 Leader: Digital & IT Strategy」

質問 1

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?

（A）Switch 10 funding teams and value streams

（B）Switch to funding programmes and protects

（C）Provide additional funding via the research and development budget

（D）Provide additional funding lo development and operations

正解：A 解答を投票する

質問 2

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

（A）Organizational disruption

（B）Operational technology

（C）Digital transformation

（D）Digital positioning

正解：C 解答を投票する

質問 3

An organization is using customer journeys to help it increase market relevance. It monitored the journey taken by one specific user of their product, and made changes to ensure that the user had a great end-to-end experience. It measured average user satisfaction before and after making changes, and found little improvement.
Which aspect of the customer journey does the organization also need to consider?

（A）Purpose

（B）Touchpoints

（C）Current-state

（D）Personas

正解：D 解答を投票する

質問 4

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

（A）How do we get to where we want to be?

（B）How can we improve operational efficiencies?

（C）What markets do we serve?

（D）How can we reduce costs?

正解：C 解答を投票する

質問 5

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.
What else do they need lot the digital transformation to succeed?

（A）Improved use of automation

（B）Management of threats and opportunities

（C）Management of staff skills and competence

（D）Linked processes and practices to value creation

正解：C 解答を投票する

質問 6

A service provider has a new strategy which involves them selling services via third parties, and also from their own website. This new sales channel should bring additional customers, and may also have a positive effect on direct sales because it increases brand recognition.
Which parallel operating model is appropriate for this situation?

（A）Synergism

（B）Cannibalism

（C）Erosion

（D）Concurrence

正解：A 解答を投票する

ITIL-4-DITS 無料問題集「Peoplecert ITIL 4 Leader: Digital & IT Strategy」

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