ITIL-4-Transition無料問題集「ITIL 4 Managing Professional Transition」

質問 1

Which term is used to define "any component that needs to be managed in order to deliver an IT service"?

（A）A change

（B）An IT asset

（C）A configuration item

（D）An event

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

（A）Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones

（B）Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible

（C）Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

（D）Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Which is the BEST type of resource for investigating complex incidents?

（A）Self-help systems

（B）Detailed work instructions

（C）Knowledgeable support staff

（D）Disaster recovery plans

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Which practice needs the right culture to be embedded across the entire organization?

（A）Service request management

（B）Service level management

（C）Change enablement

（D）Continual improvement

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

What is the expected outcome from using a service value chain?

（A）The application of practices

（B）Value realization

（C）Service value streams

（D）Customer engagement

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Which ITIL concept helps an organization to make good decisions?

（A）Guiding principles

（B）Four dimensions of service management

（C）Practices

（D）Service value chain

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

Which are elements of the service value system?

（A）Outcomes, utility, warranty

（B）Service provision, service consumption, service relationship management

（C）Customer value, stakeholder value, organization

（D）Governance, service value chain, practices

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

A company has begun a new global line of business that has changed how IT supports the new systems.
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

（A）Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

（B）Publish a printed weekly newsletter that clearly and consistently communicates change

（C）Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

（D）Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

（A）Deployment management

（B）Change enablement

（C）Service configuration management

（D）IT asset management

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 10

Which activity is NOT recommended by the "start where you are" guiding principle?

（A）Applying risk management when considering introducing new processes

（B）Involving people who are not familiar with a service when observing and assessing its activities

（C）Discarding existing processes before assessing their usefulness

（D）Using source data to avoid unintentional data distortion found in reports

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

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