ITIL-4-Transition 無料問題集「ITIL 4 Managing Professional Transition」

（A）Communicate areas of waste that can be eliminated

（B）Create corrective action plans for staff who are resistant to the change

（C）Develop a value stream map of the desired future changes

（D）Create a clear picture of what is changing and why it is valuable

（A）The software development manager should define requirements for all practices and ensure that they contribute to the over all service

（B）Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice

（C）Each pratice should define the outputs it will produce and the required inputs it needs to succeed

（D）A value stream should be designed to include activities from all practices that are needed

（A）All organizations benefit from high velocity

（B）High-velocity IT should be applied throughout the organization

（C）Customer-facing systems should be excluded from the change

（D）High performance is usually part of the change

（A）Valuable investments

（B）Assured conformance

（C）Resilient operations

（D）Fast development

（A）Timing and frequency matter

（B）There is no single method of communicating

（C）Communication is a two-way process

（D）We are all communicating all the time

（A）Service interaction method

（B）Omnichannel management

（C）Service level management

（D）Benefits dependency network