ITILFND 無料問題集「EXIN ITIL - Foundation」

（A）People

（B）Products

（C）Partners

（D）Processes

（A）A configuration management database (CMDB)

（B）The service portfolio

（C）The service knowledge management system (SKMS)

（D）The change schedule

（A）1 only

（B）2 only

（C）3 only

（D）All of the above

（A）It leads to gradual and continual improvement in service quality

（B）It supports the creation of a catalogue of services

（C）It results in higher volumes of successful change

（D）It provides quick and effective access to standard services

（A）It is performance driven and measurable

（B）It does not react to a specific trigger

（C）It provides generic technical skills and resources

（D）It requires a specific tool

（A）Change management

（B）Capacity management

（C）Availability management

（D）Financial management for IT services

（A）Physical, personnel, network, emergency, service

（B）Rights, access, identity, directory services, service/service components

（C）Personnel, electronic, network, emergency, identity

（D）Normal, temporary, emergency, personal, group

（A）Wisdom

（B）Information

（C）Data

（D）Knowledge

（A）It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

（B）It is a structured document with definitive information regarding all live IT services, including those available for deployment

（C）It is a set of tools and databases that is used to manage knowledge, information and data

（D）It is a secure library in which the latest versions of authorized software items are stored and protected

（A）A function responsible for facilities management and building control systems

（B）A function that includes providing technical expertise and overall management of the IT infrastructure

（C）Senior managers responsible for all staff within the technical support function

（D）A function that provides hardware repair services for technology involved in the delivery of service to customers