SDM_2002001030 無料問題集「Nokia SDM Certification - PS NSOP」

（A）F&C activities related to Contract Management.

（B）Management of a (G)NOC and field maintenance organisation.

（C）Scope of Outsourced Service Delivery including day to day operations of the CSP networks and all hosted systems.

（D）Contractual SLA management, Contract management, Partner management and Risk Management.

（A）All functions based in (G)NOC.

（B）Functions related to Care.

（C）Functions related to Planning.

（D）All functions of NwOps.

（A）Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

（B）Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.

（C）Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

（D）Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

（A）Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.

（B）Employ a model based on the best practice from experience gained in other projects.

（C）Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.

（D）Transformation plan based on the Operations Model.

（A）Use spare generators to get priority sites safely back on air as soon as possible.

（B）Have a special team ready to start checking all sites to ensure they are safe.

（C）Prepare a plan for the customer detailing the extent of the damage and actions/costs to repair.

（D）Start repairing sites once power is restored with priority given to sites generating highest income.

（A）Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.

（B）Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.

（C）Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.

（D）As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.

（A）Having an OLA with Care for spare part management.

（B）Having an effective warehouse management system to support Hardware Services.

（C）Implementing a Spare Part Management process and tools in GDC.

（D）Locating spare parts in Service vehicles and at Network Locations.

（A）$10,000.

（B）$20,000.

（C）$5,000.

（D）$2,500.

（A）SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

（B）SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.

（C）Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.

（D）SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.

（A）The action point list serves as evidence for objective achievements.

（B）A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.

（C）It serves as the basis for contingency reserve revision.

（D）Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.

（A）Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.

（B）Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.

（C）CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.

（D）SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.