6211無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

質問 1

Which service contains the InboundMessage Handler (IMH) component?

（A）Contact Center Multimedia (CCMM) E-mail Manager Service

（B）Contact Center Multimedia (CCMM) License Service

（C）Contact Center Multimedia (CCMM) Campaign Scheduler Service

（D）Contact Center Multimedia (CCMM) Starter Service

正解：A 解答を投票する

質問 2

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is usedfor the Web Communications skillset?

（A）VI_

（B）PO_

（C）WC_

（D）SM_

正解：D 解答を投票する

質問 3

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

（A）Contact Center Multimedia (CCMM)

（B）Avaya Agent Desktop (AAD)

（C）Contact Center Manager Server (CCMS)

（D）Contact Center Manager Administration (CCMA)

正解：A 解答を投票する

質問 4

During the Avaya Aura Contact Center Agent Desktop installation the C Log Level was set to Off.
Which page allows you to change the C Log Level settings If a configuration mistake was made during installation?

（A）Agent Desktop Configuration, User Settings

（B）Agent Desktop Configuration, General Settings

（C）Agent Desktop Configuration, General Settings, Advanced Settings

（D）Agent Desktop Configuration, Resources

正解：C 解答を投票する

質問 5

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

（A）Multimedia Reports

（B）Contact Summary Reports

（C）Call-by-Call Reports

（D）Outbound Reports

（E）AgentPerformance Reports

（F）Configuration Reports

正解：A、D 解答を投票する

質問 6

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

（A）the Inbound Message Handler

（B）the Outbound Message Handler

（C）the Rules Engine

（D）the Outbound Campaign Management Tool

正解：B 解答を投票する

質問 7

When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

（A）Offline

（B）CCMS

（C）CCMA

（D）ADMIN

正解：A 解答を投票する

質問 8

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

（A）Open
a web browser and browse to http://
<servername>/CCTConsole, where <servername> is the name of the CCMS server.

（B）On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

（C）On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

（D）On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

正解：C 解答を投票する

6211 無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

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