6211無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

質問 1

When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

（A）Offline

（B）CCMS

（C）CCMA

（D）ADMIN

正解：A 解答を投票する

質問 2

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?

（A）https://support.avaya.com web site

（B）http://<servemame>/agentdesktop where <servemame> Is the server name or IP Address of the Contact Center Manager Server (CCMS)

（C）http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server

（D）http://<servemame>/agentdesktop where <servemame> is the server name or IP Address of the Avaya Aura Application Enablement Server

正解：C 解答を投票する

質問 3

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

（A）the assignment of a script for each email skillset

（B）the assignment of a vector for each email skillset

（C）the assignment of a route point for each email skillset

（D）the assignment of an open queue for each email skillset

正解：C 解答を投票する

質問 4

A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

（A）Corporate Web server

（B）FTP server

（C）Terminal server

（D）Corporate Email server

正解：A、D 解答を投票する

質問 5

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

（A）Multimedia is added to the skillset name.

（B）A multimedia suffix is added to the skillset name.

（C）A multimedia prefix is added to the skillset name.

（D）A multimedia disposition code is added to the skillset.

正解：D 解答を投票する

質問 6

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

（A）IM_

（B）OB_

（C）VM_

（D）EM_

正解：B 解答を投票する

質問 7

You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections.
What are two functions of the Reference Client? (Choose two.)

（A）Making phone calls

（B）Testing SIP connections

（C）Transferring phone calls

（D）Testing CTI connections

正解：A、D 解答を投票する

質問 8

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

（A）Avaya Aura Media Server (AAMS)

（B）Contact Center Manager Server (CCMS)

（C）SIP

（D）Communication Control Toolkit (CCT)

正解：A 解答を投票する

6211 無料問題集「Avaya Aura® Contact Center Multimedia Implementation」

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