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質問 # 93
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
During stage 3, a work package was assigned to produce the 'planned pilot courses'. The product's quality criteria were defined and baselined before the work package was agreed.
Which principle is being applied, and why?
- A. 'Focus on products', because delivering a product's complete set of features is more important than delivering it on time or to cost.
- B. 'Continued business justification', because both work activities and products contribute to the success of the project.
- C. 'Focus on products', because a product should be agreed and defined to a reasonable extent before production begins.
- D. 'Continued business justification', because the business justification is partly defined in the product description of a specialist product.
正解：C
質問 # 94
During stage 3, a work package was assigned to produce the 'planned pilot courses'. The product's quality criteria were defined and baselined before the work package was agreed.
Which principle is being applied, and why?
- A. 'Focus on products', because delivering a product's complete set of features is more important than delivering it on time or to cost.
- B. 'Continued business justification', because both work activities and products contribute to the success of the project.
- C. 'Focus on products', because a product should be agreed and defined to a reasonable extent before production begins.
- D. 'Continued business justification', because the business justification is partly defined in the product description of a specialist product.
正解：C
解説：
Explanation/Reference:
質問 # 95
Which 2 statements should be recorded under the Expected dis-benefits heading?
- A. The calendar may not result in the expected 10% increase in orders.
- B. A high quality, glossy product will involve additional costs.
- C. Individuals in the engineering team who are not selected to appear in the calendar photographs will become
de-motivated. - D. The calendar may not result in the 10 further orders from the list of prospective customers in 12 months.
- E. Because the Calendar project is a priority for the MNO Manufacturing Company, the delivery of other
projects within the Marketing department will be delayed.
正解：C、E
解説：
Explanation/Reference:
質問 # 96
Which of the following reports does not contain any information on risk?
- A. Issue Report
- B. Lessons Report
- C. End Stage Report
- D. Highlight report
正解：A
質問 # 97
There is no mention of any Stage Plans, yet there are two further stages proposed. How will this be resolved?
- A. Whilst the activities are divided into two further stages, there is no reason why the Calendar project should use stages. The project will therefore be run as a single stage project and the activities will be added to the Initiation Stage Plan.
- B. It is appropriate for the Calendar project to be run as two further stages as there is a key decision to be made at the end of stage 2. Stage Plans will be produced.
- C. There will be three Stage Plans, the two management stages plus an additional stage to plan and complete the activities of the Closing a Project process.
正解：B
解説：
Explanation/Reference:
質問 # 98
All the products that are due in stage 3 have been completed, apart from the 'updated corporate quality
procedures'. The work has been completed but the product has not yet been approved. The executive has
been told that it will be signed off before the end of the project. In response to an exception report, the
executive has instructed the project manager to plan to obtain approval of the product in stage 4.
Is this appropriate application of the report management stage end' activity, and why?
- A. Yes, because the completion of the product in the next stage is a follow-on action recommendation for
stage 4. - B. Yes, because approval of the product can be carried forward into the next stage, with authority from the
project board. - C. No, because approval of the products was planned for stage 3 and must be completed before the stage
ends. - D. No, because a project-level exception plan is required before approval of the quality procedures can be
delayed.
正解：B
質問 # 99
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The Health and Safety Training Project is part of a programme of strategic expansion, which is important for ABC Company's continued operation. At the end of stage 2, the estimated project costs are greater than the expected benefits in the business case. The project board has reviewed the situation and asked programme management to decide whether the project should be closed prematurely.
Is this an appropriate application of the 'manage by stages' principle, and why?
- A. No, because the project board should decide whether to continue with the project.
- B. Yes, because decisions about closure should be escalated to programme management, unless otherwise instructed.
- C. No, because this contradicts the 'manage by exception' principle.
- D. Yes, because the project board should escalate significant decisions to programme management.
正解：B
質問 # 100
The executive identified that there would be a benefit to the construction companies as their working time lost due to accidents would be reduced. This was included as a benefit to ABC Company in the business case for the Health and Safety Training Project.
Is this appropriate, and why?
- A. Yes, because the benefits to the customer are an essential part of business justification for a project.
- B. No, because ABC Company will not achieve their benefits if construction companies do not book the courses.
- C. No, because it is the customer's benefits that should be used to justify the project business case.
- D. Yes, because both tangible and intangible benefits should be included in the business case.
正解：A
質問 # 101
Which of the following activities is the Executive responsible for?
- A. Responsible for the Benefits Review Plan post project
- B. Assess and update the Business Case at the end of each stage
- C. Responsible for the benefits review plan
- D. Ensure the desired outcome of the project is specified
正解：C
解説：
Explanation/Reference:
Organization Theme
Testlet 1
Scenario
Additional Information
Chief Executive Officer (CEO): He started the company 25 years ago and knows his job very well. He injured
his leg two years ago which has restricted his visits to the engineering area. As CEO he has an overall
perspective of the business strategic requirements and the authority to commit resources as required.
Marketing Director: She has been with the company for three years, following a successful career with a
publicity company. She has the ability to represent the needs of the business, particularly as this is a marketing
project. She has the authority to commit the annual business marketing budget, from which the project will be
funded, as she sees appropriate. She will be responsible for monitoring the expected benefits of the calendar,
in particular the improvement of the company's image.
Engineering Manager: He has been responsible for many engineering innovations in the company and is still
as keen and energetic as the day he started. VVhilst he will not be part of the project team, his staff will feature
in the photos for the promotional calendar.
Central Records: This group of five staff looks after all company records and document control. They now
maintain all project files.
Bright Lights: This is the local office supplies company. It supplies all the stationery and office equipment
needs of the company and will supply the stationery for this project.
Portraits ltd: This is a professional photographic company with a number of excellent photographers and a
history of successful work. This company has been selected to take the photos for the company calendar. It
has yet be decided which of the photographers to use.
質問 # 102
The project is now closed. The expected increase in revenue is not being achieved. It has been agreed with the team manager for the 'marketing materials' that additional marketing activities will be undertaken to achieve the expected increase in revenue.
Who should be responsible for monitoring the results of the marketing activities, and why?
- A. Senior user, because this person is responsible for realizing the benefits post-project.
- B. Senior user, because this person is responsible for specifying the desired from the project.
- C. The team manager for the 'marketing materials', because the project board is disbanded at the end of the project.
- D. The team manager for the 'marketing materials', because this person has the skills to demonstrate that the activities are effective.
正解：A
質問 # 103
The project is at the start of stage 3, and there will be six teams working on product delivery. In order to exercise control, the project manager has asked each team to submit a detailed team plan for approval. The external team manager for the 'e-learning course' has agreed to submit a summary to the project manager, but will submit the detailed team plan to the senior supplier to review and approve.
Is the team manager's response appropriate, and why?
- A. Yes, because a supplier may want to keep the details of the specialist work confidential.
- B. No, because the team plan must be submitted to project assurance to check it is viable.
- C. Yes, because team plans are mandatory on a project of this size and complexity.
- D. No, because the project manager needs detailed plans to manage the work of several teams.
正解：D
質問 # 104
Project Scenario
Calendar Project (Note: The companies and people within the scenario are fictional.)
There has been a reduction in fie number of orders at the MNO Manufacturing Company due in part to the increased marketing activities of its competitors. To help counter this, the company has decided to create a promotional calendar for next year for all its current and prospective customers. The end product of this project will be a prepared calendar pack, ready for printing. The design of the calendar will be similar to one sent out previously, and must reflect the company image as described in the existing corporate branding standards. Another project is currently producing a new company logo when is to be printed on each page of the promotional calendar. The prepared calendar pack will consist of:
Design for each month - correctly showing at public holidays and new company logo Selected photographs- 12 professionally-produced photographs, showing different members of staff
--
--
Selected paper and selected envelope - for printing and mailing the calendar Chosen label design - a competition to design a label will be held as part of this project List of customers - names and addresses of customers to whom the calendar will be sent.
-
The project is currently in initiation and will have two further stages:
Stage 2 will include tie activities to: Create the customer fast using information from the Accounts and Marketing departments
-
---- --
Confirm compliance with the Data Protection Legislation Create a design for each month - this will be done by the internal creative team Select and appoint a professional photographer Gather photograph design ideas from previous project and agree photographic session schedule Prepare a production cost forecast Select paper and envelope.
Stage 3 will include the activities to:
---
Produce and select tie professionally-taken photographs Hold the label design competition and choose the label design Assemble the prepared calendar pack.
A production cost forecast, based on the options and costs for the paper, envelope, printing and marketing of the calendar is to be produced in stage 2. However, the actual production and distribution of the calendars is not within the scope of the project. The product cost forecast will be reviewed by the Project Board to determine whether tie project should continue.
It is now 05 October and the prepared calendar pack must be delivered to the print company by 30 November, to enable printing and distribution of the calendar in time for Christmas. The cost of the activities to develop the specialist products and the cost of the project management activities are estimated to be (GBP)20,000. There is a project time tolerance of +1 week /-2 weeks and a project cost tolerance of +(GBP)6,000 / -(GBP)6,000. A change budget of (GBP)500 has been allocated but there is no risk budget.
At the end of initiation there is +1 week 1-2 weeks time tolerance for this project. Which statement is true?
- A. All of the project level time tolerance can be allocated to stage 2.
- B. Additional time tolerance for the project could be found by adding extra resources without affecting other tolerances.
- C. There can be no time tolerances for any of the stages.
- D. The Stage Plan for stage 2 could create some additional project time tolerance by allowing no time tolerance in Team Plans.
正解：A
質問 # 105
Which 2 statements correctly define a Business Case risk which should be recorded under the Major risks
heading?
- A. Operational costs will increase as a result of the recruitment campaign.
- B. If the calendar quality is poor customers will not use it, creating the reverse effect and reducing orders
further. - C. Staff morale will improve as a result of the promotional calendar.
- D. If any competitors launch a calendar at the same time this will reduce the impact of the MNO calendar and
benefits will be reduced. - E. The prepared calendar pack is to be delivered to the printers by the first week in December.
正解：B、D
解説：
Explanation/Reference:
Business Case Theme
Testlet 2
Scenario
A central government department, the Ministry of Food Hygiene (MFH), faces increasing pressure to cut costs,
better manage suppliers' performance and reduce the confusion caused by inadequate internal controls,
outdated standards and outdated technology. External consultants were employed to conduct a feasibility study
to identify options to address the problems, and the likely costs and benefits. The following options were
considered:
Do nothing.
Re-engineer selected business functions.
Outsource selected business functions.
The feasibility study concluded that there was a case for outsourcing the MFH Information Technology
Division and the Facilities Division (maintenance of buildings and grounds). The recommendations were:
One service provider should be contracted to provide the services currently provided by the
Information Technology Division and the Facilities Division.
A 10-year service contract should be agreed with the selected service provider.
The feasibility study developed high-level designs of the current organization, processes, systems and
operating models, plus an outline Business Case for the required project. The external consultants
also made the following recommendations for the management of the project:
Use PRINCE2.
Set up the project with 4 management stages:
Stage 1. Standard PRINCE2 initiation activities.
Stage 2. Create detailed designs (future organization, processes, systems and operating
models) and the service level agreement between MFH and the future service
provider.
Stage 3. Request and evaluate proposals, select service provider and agree contract.
Stage 4. Transfer equipment and staff, transfer responsibility for service provision and run
trial period.
Initial estimates indicated that the project would cost E2.5m and take two years to complete.
MFH senior management agreed that there was a case for outsourcing, and accepted the
recommendations as a basis for the project. There is an expected saving of E20m over 10 years.
The Outsourcing project has completed the Starting up a Project process and is now in the initiation stage.
Because of the strategic importance of the project, the MFH Chief Executive Officer has taken the role of
Executive. A PRINCE2-experienced Project Manager has been appointed from within MFH. Staff within the
business functions being outsourced will work with the external consultants who conducted the feasibility study
to define the detailed designs.
質問 # 106
Project Scenario - Health and Safety Training Project:
ABC Company is a well-established training company that uses a standard model to develop training materials and deliver courses to customers.
ABC Company has commissioned a project in response to recent changes in government legislation relating to health and safety on construction sites. The project will deliver "capability to provide health and safety training", including the materials needed for classroom-based training and e-learning. The expected benefits for construction companies include a reduction in lost days and legal costs due to accidents.
The e-learning course will be developed by a specialist external consultancy. The materials for classroom-based training will be delivered by ABC Company's development team. All course materials will be piloted before they are used. ABC Company will deliver training to its customers and also hopes to sell the course materials to other training companies as part of their operational business. ABC Company will use their own sales and marketing departments to promote the courses.
The legislation requires construction companies to comply with the new legislation within two years. The course materials and trainers have to be accredited by a government agency before courses can be delivered.
ABC Company is planning to deliver pilot courses within five months of starting the project.
The ABC Company standard development model for new courses recommends the following stages:
End of the Project scenario.
Additional Information:
The Chief Executive Officer (CEO) founded the company five years ago. Under her leadership, ABC Company has grown quickly into a successful training company. It delivers a range of accredited professional training.
The Finance Director is also a founder member of ABC Company and is responsible for authorizing budgets for the Operations and Development Teams. She authorizes all large contracts personally.
The Purchasing Manager reports to the Finance Director and is responsible for managing and monitoring supplier contracts.
The Operations Director is responsible for the delivery off all training and for the training development budget. His department organizes courses, venues and trainers. They work with the Product and the Sales teams to provide a comprehensive training schedule. ABC Company's IT manager reports to the Operations Director.
The Business Development Director has recently been appointed to identify new training needs and propose new products. She will work with the Operations. Director to ensure a cost-conscious approach and that appropriate development technologies are used for the health and safety course.
The Training Development Manager reports to the Business Development Director and is responsible for developing training materials and gaining accreditation, in accordance with the standard course development model. Course developers in his team have skills in a range of development technologies and are allocated to projects as needed.
The Training Delivery Manager, who reports to the Operations Director, is responsible for ensuring that internal and external trainers deliver ABC Company training courses to the required standard. He also checks course materials to ensure they are fit for purpose and of the required quality.
The Central Services Director has responsibility for corporate communications, facilities management and configuration management. He recently led a project to consolidate all company quality systems into one quality management system and set up a corporate quality department, now managed by the Corporate Quality Manager.
The Corporate Document Manager reports to the Central Services Director. She helped establish the company's document management system and now operates it across the business. She manages a team of administrators and contracts staff when workload is high.
The Sales Director joined ABC Company two months ago and is keen to establish himself by suggesting new markets for the courses and material. All account managers and the marketing team report to him. They promote existing training courses to other training companies and existing customers.
End of the additional information.
The executive has set the following tolerances for stage 2:
Time (+/- 1 week)
Cost (+/- £20,000)
Scope (using MoSCoW prioritization technique)
Risk (based on the risk appetite defined in the risk management approach) These tolerances have been recorded in the stage plan. The project manager will report progress regularly via highlight reports to the project board and use exception reports to raise exceptions. In addition, the project assurance role will monitor the stage to provide confidence to the project board that exceptions are being reported.
How well does this apply the 'manage by exception' principle, and why?
- A. It applies the principle poorly, because tolerances should be set for each stage against each of the six aspects of project performance.
- B. It applies the principle poorly, because it is the regular reporting of progress that should give the project board the required confidence.
- C. It applies the principle well, because the project manager needs to control the project using discrete management stages.
- D. It applies the principle well, because tolerances should be set for the related aspects of project performance for each stage.
正解：A
質問 # 107
Which principle is central to the quality theme and provides explicit understanding of what the project will create?
- A. Learn from experience
- B. Manage by stages
- C. Focus on products
- D. Manage by exception
正解：C
質問 # 108
Which of the following statements is FALSE regarding the Continued Business Justification?
- A. The justification for the project must remain the same throughout the project
- B. If the project is no longer justified it should be stopped
- C. The justification for the project may change
- D. The justification for the project should remain valid
正解：D
質問 # 109
Which 2 statements should be recorded under the Expected benefits heading?
- A. The Marketing department believes that the benefits of a good company image, as portrayed by a successful calendar, will last into a second year and bring the same increase in orders.
- B. The calendar will contain photos of both staff and company products.
- C. Increase orders by at least 10% with a minimum of 10 further orders from the list of prospective customers within 12 months.
- D. The Marketing department want a very high quality, glossy product as they believe this will be more appealing to customers.
- E. It will be similar to calendars sent out in previous years
正解：A、C
質問 # 110
Using the Project Scenario and the Extract from Stage Plan for stage 3 provided as additional intonation for this question in the Scenario Booklet, answer the following 5 questions.
The Stage Plan for stage 3 has been produced.
The Engineering Manager insists that there are to be no interruptions to operations whilst photographs are being taken of the engineering staff performing their everyday duties and operating machinery. Two weeks ago the professional photographer produced the photo session schedule based on the operational staff schedule. The operational staff schedule is produced weekly and maintained by the Engineering Manager.
None of the £500 change budget has been used to date and this is available for the stage.
Which 2 statements apply to the Planning assumptions section?
- A. Move entry 9 to External dependencies because the photo session schedule is created by the professional photographer.
- B. No change to entry 8 because this cannot be confirmed until all of the label designs entries have been received and an assessment made.
- C. Move entry 8 to External dependencies because the label designs are created outside of the scope of the project.
- D. Delete entry 10 because the inclusion of different members from the Engineering team in each photo should be shown in the Product Description for the photos.
- E. Delete entry 9 because the photo session schedule should have been approved as part of stage 2.
正解：B、D
質問 # 111
Which other management product is created when the Business case is updated during Initiating a Project?
- A. Benefits Review plan
- B. Risk Register
- C. Post project review plan
- D. Issue Register
正解：A
質問 # 112
Which project controls should be established for the Outsourcing project?
- A. Highlight Reports to the Project Manager; Exception Reports to the Project Board when project tolerances are forecast to be exceeded.
- B. Highlight Reports to the Project Board; Exception Reports to the Project Board when stage or project tolerances are forecast to be exceeded.
- C. Highlight Reports to the Project Board; Exception Reports to corporate management when stage tolerances are forecast to be exceeded.
正解：B
質問 # 113
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