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質問 24
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Application Enablement services (CTI proxy)
- C. APS server (Presence proxy)
- D. Session Manager (Voice inbound proxy)
正解: B,D
質問 25
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- B. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- C. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
正解: A
質問 26
Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.
Email, IM, Outbound, Web Chat, and etc.)?
- A. Multimedia Administrator
- B. Multimedia Dashboard
- C. CCMA > Multimedia
- D. CCMM Database Logging
正解: C
質問 27
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Report
- B. Event Report
- C. Summary Log file
- D. Sip Sequence Report
- E. Call Properties Report
正解: A,C,D
解説:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
質問 28
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Customer telephone number
- C. Avaya Aura Media server (AAMS) addresses
- D. AACC CDN
正解: A,B,C
質問 29
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > System information
- B. SMMC System Tray > HA Cluster information
- C. SMMC System Tray > General information
- D. SMMC System Tray > Database information
正解: D
質問 30
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Gateway with Real-Time Protocol (RTP)
- B. SIP Gateway Manager with transport Layer Security (TLS)
- C. Back to Back User Agent (B2BUA) with TLS
- D. SIP Redirect Server with RTP
- E. Network Routing Service with TCP and UDP
正解: A
質問 31
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Display status of component services
- B. Enable/Disable High Availability (HA) Switchover
- C. Start or Stop High Availability (HA) System
- D. Shutdown or Start up Contact Center
正解: A
質問 32
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C: Avaya\Logs\Sysops\UniversalInstall
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
正解: C
解説:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
質問 33
In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?
- A. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
- B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
- C. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
- D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
正解: D
質問 34
Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource.
From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)
- A. Verify that the domain account AAD is running under is configured in CCT.
- B. Verify that the DNs configured on the telephone are configured as addresses in CCT.
- C. Verify that the CDNs configured on the telephone are configured as addresses in CCT.
- D. Verify that the domain account has at least one address assigned in CCT.
正解: A,B,C
質問 35
You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?
- A. Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
- B. Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.
- C. Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
The new Service Packs will be automatically detected and offered for installation. - D. Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
正解: A
質問 36
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call-by-Call report can include several reporting intervals.
- C. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
正解: A,B,D
質問 37
nslookup is a Windows operating system tool that can be used to test whether name resolution is functioning properly.
Which three statements regarding the nslookup troubleshooting tool are true? (Choose three.)
- A. nslookup displays the fully-qualified Hostname and IP Address of the Target
- B. nslookup displays the server Hostname and IP Address
- C. Run nslookup from the Windows command line
- D. Run nslookup from Windows > Apps > Services
正解: B,C,D
質問 38
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Gateway Manager
- C. SIP Redirect Server
- D. SIP Computer Telephony Integration (CTI)
正解: A
質問 39
Refer to the Exhibit.
In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?
- A. TR87/TLS
- B. AML
- C. TCP
- D. H.323
- E. STP
正解: E
質問 40
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Domain User Name has already been mapped to an existing CCT agent.
- C. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- D. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
正解: C
質問 41
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