[2024年03月31日] 無料SAP Certified Application Associate C_FSM_2211公式認定ガイドPDFダウンロード
SAP C_FSM_2211公式認定ガイドPDF
質問 # 21
Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.
- A. Manage master data in an ERP system.
- B. Import data from external systems.
- C. Export data for backup and archiving.
- D. Create new data object records.
- E. Query data for reporting purposes.
正解：B、C、D
質問 # 22
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The service call needs to be assigned
- B. The dispatcher needs to release the assignment
- C. The activity needs to be in status finished
- D. The activity has to be assigned to the technician
正解：B、D
質問 # 23
As an administrator, which actions can you take on the Time and Material journal tab? Note: There are 3 correct answers to this question.
- A. Review
- B. Delete
- C. Approve
- D. Release
- E. Close
正解：A、B、C
質問 # 24
How would a field service technician update the service assignment status?
- A. By setting the relevant workflow step
- B. By opening the service assignments
- C. By navigating to the address on the service assignments
- D. By adding a checklist
正解：A
質問 # 25
As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply company-level settings to a specific database.
- B. You apply account-level settings to a specific database.
- C. You apply company-level settings to all databases.
- D. You apply account-level settings to all databases.
正解：A、D
質問 # 26
You want to create a new Smartform, which fields would you define? Choose the correct answer.
- A. Name, Description, Category, Labels
- B. Description, Category, Revision, Tag
- C. Name, Description, Revision, Type
- D. Description, Revision, Type, Tag
正解：A
質問 # 27
Which report template can you use to visualize the time, material, and expenses linked to an activity?
- A. Service Checkout
- B. Checklist
- C. Service Call
- D. Time and Material Journal
正解：D
質問 # 28
What are the approval statuses in Time & Material journal? Note: There are 3 correct answers to this question.
- A. Declined
- B. Revoked
- C. Pending
- D. Approved
- E. Accepted
正解：A、D、E
質問 # 29
You want to make an activity available on the service technician's mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.
- A. Drop the activity onto the technician.
- B. Check the availability of the technician.
- C. Identify a suitable technician by skills.
- D. Click and release the assignment.
正解：A、D
質問 # 30
What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.
- A. Landing page
- B. Menu icons
- C. Portal background image
- D. Portal logo
- E. Main and accent colors
正解：C、D、E
質問 # 31
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Ticket Routing rules
- B. Automated Scheduling
- C. Service Level Agreement
- D. Mobile-Self Service
正解：B、D
質問 # 32
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Generate sample upload file
- B. Export
- C. Choose Data update option
- D. Enable data validation
正解：A、C
質問 # 33
What are the benefits of using activity feedback? Note Generate checklist reports for the customer.
- A. Assist technicians to record time and materials.
- B. There are 2 correct answers to this question.
- C. Assist technicians to capture resolutions.
- D. Generate QA reports with the captured data.
正解：B、D
質問 # 34
In the overview of Smartform Templates, which fields can be used for both Sorting and Filtering? Note: There are 2 correct answers to this question.
- A. Revision
- B. Language
- C. Description
- D. State
正解：B、D
質問 # 35
What object is bidirectional when integrating FSM with C4C? Choose the correct answer.
- A. Equipment Item
- B. Activity
- C. Service Contract
- D. Service call
正解：B
質問 # 36
Which Customer steps are part of SAP Field Service management Self-service? Note: There are 3 correct answers to this question.
- A. Scan a QR Code
- B. Monitor the Execution Stage
- C. Assign parts to the incident
- D. Record the Progress of the Incident
- E. Record the incident via the website
正解：A、B、E
質問 # 37
Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.
- A. Business Partner
- B. Checkout Report
- C. Service Call
- D. Smartform
正解：B、D
質問 # 38
What aspect of SAP Field service management helps meet customer expectations for real time services.
Choose the correct answer..
- A. SAP Field service management Customer Self-Service
- B. SAP Field Service Management Crowd Service
- C. SAP Field Service management Account Service
- D. SAP Field service management company
正解：B
質問 # 39
Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.
- A. Users can delete report templates.
- B. Administrators can preview report templates.
- C. The SAP support team can modify report templates.
- D. Users can modify report templates.
正解：B、C
質問 # 40
What are prerequisites when integrating FSM with SAP CRM? Note: There are 2 correct answers to this question.
- A. Define Moment set
- B. Setup IFIows in CPI
- C. Configure workflow step
- D. Define value mapping for product types
正解：B、D
質問 # 41
How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.
- A. You can configure execution checkpoints.
- B. You can standardize service process flows.
- C. You can improve the link between back office and field.
- D. You can provide a predefined script for service execution.
- E. You can trigger actions based on standard system events.
正解：A、B、E
質問 # 42
You want your customers to be able to create service requests from the Customer Self-Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have equipment records against your account.
- B. You must have auto-release of assignments.
- C. You must have business rules configured.
- D. You must have a portal user account.
- E. You must have Moment-Sets defined for equipment.
正解：A、C、E
質問 # 43
How can you filter equipment records in the Master Data module? Note: There are 2 correct answers to this question.
- A. By type
- B. By group
- C. By skill
- D. By territory
正解：A、C
質問 # 44
What are the key advantages of utilizing the SAP Field Service management Self-Service? Note: There are 2 correct answers to this question.
- A. Smart forms help you structure your service processes
- B. Online capabilities help you to capture electronic signatures
- C. QR code scanning helps you to easily identify the affected Appliance
- D. Interactive Dialogue using AI chatbot allows for No touch service scenarios
正解：C、D
質問 # 45
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
- A. Mobile service execution
- B. Workforce management
- C. Customer feedback management
- D. Ticket and case creation
正解：A、B
質問 # 46
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