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この試験は、Salesforce Health Cloudを使用した経験があり、スキルを次のレベルに引き上げることを目指している個人向けに設計されています。患者管理、ケアの調整、健康データ管理、セキュリティとコンプライアンスなど、さまざまなトピックをカバーしています。この試験は複数選択形式であり、90分以内に完了する必要がある60の質問で構成されています。個人は、認定されるために68％以上の合格スコアを達成する必要があります。
Salesforce Health Cloud認定プロフェッショナル試験は、Salesforce Health Cloudを使用するために必要な知識とスキルをテストする包括的で厳密な試験です。試験は60の複数選択の質問で構成されており、90分以内に完了する必要があります。この試験では、患者管理、臨床データ分析、ケアの調整、患者の関与など、さまざまなトピックについて説明します。試験に合格するには、候補者は少なくとも68％を獲得する必要があります。
認定試験では、患者管理、ケアチームのコラボレーション、健康データ管理、プライバシーとセキュリティの考慮事項など、ヘルスケアのコンテキストにおけるさまざまなトピックをカバーしています。この認定の候補者は、規制要件やベストプラクティスなど、ヘルスケア業界を強く理解し、Salesforceソリューションの実装とカスタマイズの経験を持っている必要があります。 Salesforce Health Cloud認定の専門的認定を成功裏に通過すると、専門家は、医療機関が自分の運用を最適化し、患者ケアを改善するのを支援するために必要なスキルと知識を備えています。
質問 # 23
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Choose 2 answers
- A. Give the site user profile Read access to the Data Pipeline object.
- B. Give the site user profile Read access to the Care Provider Searchable Field object.
- C. Create a sharing rule on the Care Provider Searchable Field object to share with external users.
- D. Use Experience Builder to add the Provider Search component to a page on the site.
正解：B、D
解説：
To enable external users to access Provider Search functionality, you need to make necessary changes to the Experience Cloud site and permissions:
* Add the Provider Search Component to the Site (Option A):
* Use Experience Builder to include the Provider Search Lightning Web Component on a public- facing page of the Experience Cloud site.
* Steps:
* Navigate to Experience Builder.
* Drag and drop the Provider Search component onto a designated page.
* Publish the site to make the component available to external users.
* Grant Read Access to the Care Provider Searchable Field Object (Option C):
* External users must have appropriate permissions to view the provider search results.
* Steps:
* Go to Setup > Profiles.
* Edit the site user profile associated with the Experience Cloud site.
* Grant Read access to the Care Provider Searchable Field object.
* Save and assign the profile to the relevant users.
* Sharing Rules (Not Necessary): Sharing rules are not required if the external user profile already has sufficient object-level access.
* Data Pipeline Object (Not Relevant): The Data Pipeline object is not directly involved in enabling Provider Search functionality for external users.
References:
Enable Provider Search in Health Cloud
Experience Cloud for Health Cloud
質問 # 24
A Health Cloud administrator working on a Care Coordination project needs to change the role name 'Care Coordinator' to 'Care Consultant' to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role 'Care Consultant'? (Choose three.)
- A. Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.
- B. Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.
- C. Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.
- D. Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.
- E. Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.
正解：A、B、C
質問 # 25
A healthcare organization is launching a new gene therapy program, and an administrator needs to leverage Advanced Therapy Management. In which two ways does Advanced Therapy Management assist the healthcare organization with its complex scheduling requirements?
Choose 2 answers
- A. Book multi-step appointments.
- B. Reschedule part of the appointment chain.
- C. Schedule a telehealth appointment.
- D. Optimize appointment chain with Einstein.
正解：A、B
解説：
Advanced Therapy Management (ATM) in Salesforce Health Cloud is specifically designed to support complex workflows and scheduling requirements, particularly for therapies involving multiple interdependent appointments. For a gene therapy program, ATM provides these features:
* Reschedule Part of the Appointment Chain (Option A):
* In complex workflows where multiple steps are involved (e.g., collection, processing, infusion), ATM allows administrators to reschedule individual appointments within the chain without disrupting the entire workflow.
* This flexibility is crucial for accommodating unexpected delays or changes in the therapy process.
* Book Multi-Step Appointments (Option B):
* ATM supports the scheduling of interdependent, multi-step appointments that are a common feature of advanced therapies such as gene therapy.
* For example, steps like apheresis, manufacturing, and infusion can be scheduled in sequence, ensuring coordination across various stakeholders.
* Optimize Appointment Chain with Einstein (Option C):
* While optimization using Einstein is a broader Salesforce capability, it is not directly tied to Advanced Therapy Management's out-of-the-box scheduling features.
* Schedule a Telehealth Appointment (Option D):
* Telehealth appointments are not the focus of ATM, which is designed for in-person and complex therapy workflows.
References:
Advanced Therapy Management Overview
Scheduling in Advanced Therapy Management
質問 # 26
Which three terms can a Life Sciences company track about a Care Program using Program Management in Health Cloud? (Choose three)
- A. The budget & expense of the company's associated Care Program.
- B. The Plans that enrollees have been engaged in as part of the Care Program.
- C. The clinical indicators that need to be monitored in the Care Program.
- D. The multiple marketing campaigns that enrollees are subjected to as part of the Care Program.
- E. The products that are associated with a given Care Program.
正解：B、C、E
解説：
According to the Salesforce documentation, a life sciences company can track the following terms about a care program using program management in Health Cloud:
The clinical indicators that need to be monitored in the care program, such as blood pressure, cholesterol level, or weight.
The products that are associated with a given care program, such as medications, devices, or services.
The plans that enrollees have been engaged in as part of the care program, such as education plan, adherence plan, or follow-up plan. Therefore, options A, B, and E are correct. Option C is incorrect, because marketing campaigns are not tracked by program management in Health Cloud. Option D is incorrect, because budget and expense are not tracked by program management in Health Cloud.
質問 # 27
In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)
- A. Create a healthcare provider enrollment flow
- B. Install emergency Response Management unmanaged package
- C. Leverage pre-configured flows provided with Health Cloud
- D. Create Patient Enrollment Console
正解：B、C
解説：
Explanation
Reference and details below.
質問 # 28
Which two data exchange standards support clinical data in Health Cloud?
Choose 2 answers
- A. SDTM v3.2
- B. FHIR R4
- C. HL7 v2
- D. DICOM 3.0
正解：B、C
解説：
Step-by-Step
Supported Data Exchange Standards:
Health Cloud natively supports modern clinical data standards such as FHIR R4 and traditional messaging formats like HL7 v2 for interoperability and data exchange.
Exact Extract:
"Health Cloud supports industry standards for data exchange, including FHIR R4 and HL7 v2, to enable clinical interoperability with EHR systems and other healthcare platforms." Reference:
Why Not Other Options?
DICOM 3.0: Used for imaging, not clinical data exchange in Health Cloud.
SDTM v3.2: Used for clinical trials data, not general patient/clinical data exchange in Health Cloud.
Conclusion:
FHIR R4 and HL7 v2 are the two standards officially supported for clinical data in Health Cloud.
質問 # 29
Which two of the following statements are true about Care Teams? (Choose Two.)
- A. Care Team Members are optional on a Care Plan.
- B. If the Problem and Goal objects use Private Sharing, Care Team Membership provides access to these objects.
- C. A Care Plan must have a Coordinator as a member of the Care Team before a Care Plan Template can be applied.
- D. Communities must be enabled before External Care Team members can be added.
正解：A、C
質問 # 30
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)
- A. Life Events
- B. HER data
- C. Timeline
- D. Patient Card
- E. Custom label
正解：C、D、E
質問 # 31
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. ASystem Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest.
What is the best practice for platform encryption configuration for this solution?
- A. Encrypt all PHI/PII data
- B. Encrypt all data
- C. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
- D. Use Class Encryption to encrypt field identified as PHI
- E. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
正解：E
質問 # 32
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
- A. Record Alerts
- B. Member Plan FlexCard
- C. Timeline
- D. Action Launcher
- E. Identity Verification
正解：A、B、C
解説：
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
質問 # 33
Bloomington Caregivers has created and tested its first care plan template In a sandbox, which Includes problems, goals, and tasks. The company has deployed this template to its final environment using Data Loader.
Which two steps should a consultant recommend, following this deployment, to enable users to successfully leverage this new template?
Choose 2 answers
- A. Activate the new care Plan template.
- B. Conduct end-user training on the use of the care plan template.
- C. Activate the problems, goals, and tasks associated with the template.
- D. Confirm User access to Care Plan objects.
正解：A、D
解説：
After deploying a care plan template to the final environment, it is crucial to perform the following steps to ensure users can successfully leverage it:
* Activate the New Care Plan Template (A):
* After deployment via Data Loader, the care plan template remains inactive by default. You must activate it in the final environment to make it available for users to apply to patient cases.
* Activation ensures that care providers can use the template to assign care plans that include problems, goals, and tasks to their patients.
* Confirm User Access to Care Plan Objects (B):
* Users need the appropriate permissions to access care plan objects (e.g., Problems, Goals, and Tasks). Verify and assign the correct profiles or permission sets to ensure users can view, edit, and apply these components within the care plan template.
Why Other Options Are Incorrect:
* C. Conduct end-user training on the use of the care plan template:While beneficial for user adoption, training is not a technical or mandatory step to enable users to leverage the template post- deployment.
* D. Activate the problems, goals, and tasks associated with the template:Individual components like problems, goals, and tasks are activated as part of the template. Activating the template itself (Option A) suffices.
References:
Administer Health Cloud
Salesforce Documentation on Care Plan Template Management
質問 # 34
A provider uses an external appointment management system. The default solution provided by Health Cloud is not viable for the How should a consultant implement a robust system for the provider?
- A. Use an electronic health record (EHR) routing system to book the appointment in Health Cloud.
- B. Create an Apex class and leverage Intelligent Appointment Management.
- C. Use a package created by ISV (Independent Software Vendor) for Health Cloud.
- D. Create a custom FHIR Adapter to make calls to Health Cloud.
正解：C
解説：
To implement a robust appointment management system for a provider that uses an external system, a consultant should use a package created by ISV (Independent Software Vendor) for Health Cloud. This would allow the provider to leverage existing solutions that are integrated with Health Cloud and offer features such as scheduling, reminders, cancellations, rescheduling, and confirmations. Using an EHR routing system, creating a custom FHIR Adapter, or creating an Apex class are not viable options for this requirement3.
質問 # 35
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?
- A. Account
- B. Identifier
- C. Sourcesytem identifier
- D. Contacts
正解：C
解説：
SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for patient records from external systems like EHRs3. Option B is incorrect, because Contact is a standard object in Salesforce that stores the personal information of patients or members. Option C is incorrect, because Account is a standard object in Salesforce that stores the organizational information of providers or payers. Option D is incorrect, because Identifier is a field on the EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health Cloud3.
質問 # 36
A provider would like to create Salesforce reports to analyze patient outcomes and patient referrals.
Which three steps should a consultant recommend as part of the reporting setup to ensure the provider can view this report appropriately?
Choose 3 answers
- A. Adjust template care management reports and dashboards.
- B. Enable the enhanced Analytics for Healthcare setting in Setup.
- C. Leverage the Patient Referral Management unmanaged package.
- D. Assign appropriate permissions to internal users.
- E. Create custom report types for clinical objects.
正解：B、D、E
解説：
To ensure a provider can create and view Salesforce reports analyzing patient outcomes and referrals, the following steps are required:
A . Create custom report types for clinical objects.
Health Cloud clinical data (e.g., patient outcomes, referrals, care plans) resides in custom objects.
To report on them, you must create custom report types.
D . Enable the enhanced Analytics for Healthcare setting in Setup.
This setting provides preconfigured reports and dashboards tailored for healthcare, such as referrals, utilization, and outcomes reporting.
E . Assign appropriate permissions to internal users.
Providers need the correct Health Cloud and reporting permissions to access and run these reports.
Without appropriate object-level and FLS permissions, reports won't display the necessary data.
Why not the others?
B . Leverage the Patient Referral Management unmanaged package - Referral management is now native in Health Cloud. The unmanaged package was used in early versions but is deprecated and not recommended.
C . Adjust template care management reports and dashboards - These are useful but do not provide referral and outcome reporting by themselves. Customization and proper report type setup are still required.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Implementation Guide - Reports and Dashboards:
"Enable Enhanced Analytics for Healthcare to access out-of-the-box reports and dashboards for referrals, utilization management, and patient outcomes."
"Create custom report types for Health Cloud clinical objects to extend reporting capabilities."
"Ensure users have the appropriate object and field permissions to run reports.
質問 # 37
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts. Which three steps should the developer take to accomplish this?
Choose 3 answers
- A. Change the child card state to show active.
- B. Define session variables to control visibility of clinical data.
- C. Create a DataRaptor to extract necessary data.
- D. Create and activate a new child card.
- E. Clone the parent card.
正解：A、C、E
解説：
To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:
Clone the Parent Card (Option A):
Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.
Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.
Create a DataRaptor to Extract Necessary Data (Option C):
Utilize OmniStudio's DataRaptor to define a data extraction process that retrieves the specific fields-Category, SubjectID, and Date-from the Clinical Alerts object.
Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.
This step is crucial for sourcing the data that will be presented on the customized patient card.
Change the Child Card State to Show Active (Option E):
After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.
This involves setting the appropriate conditions within the card's configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.
By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.
Reference:
Advanced Patient Card - Salesforce Help
OmniStudio for Health Cloud
質問 # 38
Bloomington Caregivers has identified the need to encrypt data to comply with the Health Insurance Portability and Accountability Act (HIPAA).
What are three key considerations when complying with HIPAA regulations using Salesforce Shield in conjunction with Bloomington Caregivers' data strategy?
Choose 3 answers
- A. Configuring data retention policies to ensure that records are retained for the appropriate length of time
- B. Implementing audit trails and regularly reviewing them to detect unauthorized access attempts
- C. Providing access to third-party auditors to regularly review Shield implementation settings
- D. Using third-party data backup solutions to store backups of sensitive data off-site
- E. Ensuring that sensitive data is encrypted both In transit and at rest
正解：A、B、E
解説：
When complying with HIPAA using Salesforce Shield, Bloomington Caregivers must:
Encrypt sensitive data in transit and at rest:
Shield Platform Encryption ensures encryption at rest; Salesforce uses TLS for encryption in transit.
Extract:
"Salesforce Shield encrypts sensitive data at rest. Salesforce also encrypts data in transit using TLS." (Source: Salesforce Security Guide, Shield Platform Encryption Guide) Implement and regularly review audit trails:
Shield Event Monitoring and Field Audit Trail help monitor data access and modifications.
Extract:
"Implement audit trails and monitor them to detect unauthorized or suspicious activities." ([Source: Salesforce Security Guide, Shield Platform Encryption Guide]) Configure data retention policies:
Retain records for legally required periods to comply with HIPAA.
Extract:
"Data retention policies must comply with legal and regulatory requirements, including HIPAA." ([Source: Salesforce Security Guide]) Why not B or C?
Providing access to third-party auditors is not a Salesforce Shield requirement; such reviews are typically handled internally.
Using third-party backup solutions is not a core Shield/HIPAA control within Salesforce, and data residency must be managed with care.
質問 # 39
In which two ways can an administrator ensure that Patient Risk scores are recalculated periodically? (Choose Two.)
- A. Use a third party API to recalculate CMS risk score
- B. Setup a scheduled Apex batch job.
- C. Setup a Apex batch job and run the job manually
- D. Use the CMS recalculation API
- E. Create a Healthcare Provider enrollment flow.
正解：B、C
解説：
Explanation
Reference and details below.
質問 # 40
In which three ways can users access Provider Management standard objects? (Choose three)
- A. By assigning Health Cloud Foundation Permission set.
- B. By assigning the Provider Permission set.
- C. By using Health Cloud.
- D. By using Service Cloud
- E. By assigning Health Cloud Platform Permission set licenses.
正解：A、B、E
解説：
Explanation
Health Cloud Foundation
Assigns read access to additional Health Cloud platform capabilities, including the Provider Management data model.
The Health Cloud Provider Network Management permission set grants access to provider management objects so users can manage credentialing and recruiting.
To use the Provider Network Management features of Health Cloud, assign both the Provider Network Management permission set and the Health Cloud permission set to your users
質問 # 41
How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?
- A. Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.
- B. The Individual data model may be used to represent Members and Patients.
- C. Salesforce recommends using Member Accounts to represent Members and Patients.
- D. Leveraging Person Accounts is the recommended approach to represent Members and Patients.
正解：D
質問 # 42
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