[2026年08月]更新のPeoplecert ITILFNDv5試験練習テスト問題 [Q71-Q87]

[2026年08月]更新のPeoplecert ITILFNDv5試験練習テスト問題

更新された認定試験ITILFNDv5問題集で練習テスト問題

質問 # 71
Which is the purpose of the 'transition' activity?

A. To seamlessly introduce new products into operational environment
B. To develop, integrate and test digital products
C. To ensure continual alignment of product roadmap with needs of service consumers
D. To create prototypes and specifications for products and services

正解：A

解説：
The purpose of the transition activity is to ensure that new or changed products and services are introduced into the operational environment in a controlled and seamless manner, minimizing risk and disruption.

質問 # 72
Which dimension is concerned with management of relationships with external organizations?

A. Organizations and people
B. Information and technology
C. Value streams and processes
D. Partners and suppliers

正解：D

解説：
The correct answer is partners and suppliers because this ITIL dimension focuses on an organization's relationships with external parties involved in creating, delivering, supporting, or improving products and services. These may include suppliers, strategic partners, outsourced providers, and other contributors in the wider service ecosystem. ITIL emphasizes that no organization operates alone, so managing agreements, dependencies, expectations, and collaboration with third parties is essential. This dimension also considers sourcing strategies, levels of integration, risk, capability availability, and service coordination across networks.

質問 # 73
What is continuous integration?

A. The ability to track and evaluate service value
B. A method of ensuring ultra-scalable systems through operations engineering
C. Regularly merging code into a central repository with automated builds and tests
D. Automatically releasing every code change into production

正解：C

解説：
Continuous integration is the practice of regularly merging code into a central repository, typically supported by automated builds and tests, so option B is correct. Its purpose is to detect integration issues early, improve quality, and support a smoother flow of changes through the build and transition activities. By integrating frequently, teams reduce the risk and complexity that arise when many changes are combined late. Automated testing and validation are essential because they provide fast feedback and confidence that the new code still works as expected.

質問 # 74
A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A. Access to resources and service actions
B. Service offering and service actions
C. Transfer of goods and service actions
D. Transfer of goods and service journey

正解：C

解説：
This situation shows transfer of goods and service actions, so option C is correct. The printer being delivered to the customer is an example of transfer of goods because a physical item is provided to the consumer. The ongoing maintenance and support are service actions because they involve activities carried out by the supplier to help the customer use the printer successfully and maintain service performance. Access to resources would apply if the customer were mainly using provider-owned resources under agreed terms, such as software access or shared infrastructure. A service journey is broader and refers to the end-to-end experience across interactions. ITIL identifies these interaction patterns to help organizations understand how value is co-created in different service relationships. In this case, both a physical transfer and ongoing provider activity are clearly present.

質問 # 75
Which option is CORRECT in the context of a digital product and a digital service?

A. A digital service is independent of a digital product
B. A digital service is limited to internal IT systems
C. A digital service enables value through the use of digital products
D. A digital product replaces the need for services

正解：C

解説：
A digital service enables value through the use of digital products, so option A is correct. ITIL explains that digital services largely or fully rely on digital products, which are combinations of an organization's resources based on digital technology and designed to offer value. The service is what facilitates outcomes for consumers, while the product provides the underlying capabilities, technology, interfaces, data, and resources that make that possible. A digital product does not replace the need for services because service management is still required to support delivery, operation, support, and improvement. A digital service is not limited to internal IT systems, since it can serve internal or external consumers. It is also not independent of a digital product, because the product typically underpins the service relationship and service experience.

質問 # 76
Why do many digital service providers aim to reduce or eliminate service actions?

A. To ensure every service interaction is handled manually for better control
B. To streamline operations and increase consistency by relying more on automation
C. To strengthen direct personal engagement between users and support staff
D. To comply with financial and regulatory policies

正解：B

解説：
Many digital service providers aim to reduce or eliminate service actions to streamline operations and increase consistency by relying more on automation, enabling faster, more reliable, and scalable service delivery with less manual intervention.

質問 # 77
Why do ITIL practice guides follow a standardized structure across all practices?

A. To enforce uniform tooling and technology choices
B. To make it easier for organizations to understand and apply different practices
C. To limit the flexibility of practice adoption
D. To ensure all practices are implemented in the same sequence

正解：B

解説：
ITIL practice guides use a standardized structure to make the guidance easier to understand, compare, and apply across different organizational contexts. That is why option A is correct. A consistent structure helps learners and practitioners quickly locate key areas such as purpose, key concepts, workflows, measures, roles, competencies, information and technology, and capability development. This improves usability without forcing identical implementation. ITIL does not require organizations to implement every practice in the same sequence, nor does it prescribe one mandatory set of tools. In fact, ITIL strongly supports adaptation to context. The standard format provides clarity and coherence while still allowing flexibility. This is especially helpful in product and service management, where many practices interact and need to be understood as part of a broader management system.

質問 # 78
How do 'utility' and 'warranty' together support value co-creation?

A. Utility and warranty apply only to products, not services
B. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
C. Utility focuses on cost control, while warranty focuses on risk avoidance
D. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use

正解：D

解説：
Utility and warranty together support value co-creation because utility makes the service fit for purpose and warranty makes it fit for use, so option D is correct. Utility answers the question,
"What does the service do?" It refers to the functionality that helps consumers meet a need or remove a constraint. Warranty answers, "How well does the service perform?" It covers assurance such as availability, capacity, continuity, and security. A service may offer useful functionality, but if it is unreliable or unavailable, it will still fail to create value. Likewise, a stable service with no useful functionality does not help consumers achieve outcomes. ITIL uses both ideas together to explain service quality and service levels. Combined, they help ensure that services are both useful and dependable in real-world use.

質問 # 79
Which of the following is TRUE regarding services and desired outcomes?

A. Services completely eliminate risks associated with achieving outcomes
B. Services guarantee that all intended outcomes will be achieved
C. Services may have unintended and surprising outcomes, both positive and negative
D. Services always result in positive effects without exceptions

正解：C

解説：
Services may have unintended and surprising outcomes, both positive and negative, so option D is correct. ITIL recognizes that services help facilitate desired outcomes, but they do not guarantee them. Outcomes depend on many factors, including the consumer's context, usage patterns, constraints, and interactions with the provider. Services may optimize costs and risks, but they do not remove them entirely. Likewise, even well-designed services can create unexpected side effects, dependencies, or new forms of risk. Sometimes those effects are beneficial, and sometimes they are harmful. This is why ITIL emphasizes continual improvement, stakeholder feedback, service relationships, and holistic thinking. Understanding that services can create both intended and unintended consequences helps organizations manage expectations realistically and improve how products and services are designed, delivered, and supported over time.

質問 # 80
What enables the digital product and service management activities of an organization?

A. Value stream steps
B. Management practices
C. Vision and operating model
D. Value chain

正解：B

解説：
Management practices enable the digital product and service management activities of an organization by providing the structured capabilities, resources, and expertise required to plan, develop, deliver, and improve products and services.

質問 # 81
Which BEST describes the relationship between digital services and digital products?

A. Digital products are always based on digital services
B. Digital products are service actions performed by providers
C. Digital services are always based on digital products
D. Digital services and digital products exist independently

正解：C

解説：
Digital services are always based on digital products, so option B is correct. In ITIL, a digital product is a combination of an organization's resources based on digital technology and designed to offer value to consumers. A digital service uses those digital products to facilitate outcomes and support value co-creation. This means the product forms the technological and resource foundation for the service. The relationship does not work the other way around, so digital products are not based on digital services. They also do not exist independently in the context of digital service management, because products and services are integrated through the lifecycle and value system. Finally, digital products are not service actions. Service actions are provider activities, while products are configurations of resources. Therefore, digital services depend on digital products.

質問 # 82
Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

A. Organizations and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes

正解：A

解説：
The organizations and people dimension ensures that individuals within the organization have the appropriate skills, competencies, roles, and structure to meet current and anticipated needs in delivering products and services.

質問 # 83
How does 'access to resources' support value co-creation in a service interaction?

A. By allowing consumers to use provider resources
B. By limiting resource use to internal teams
C. By transferring responsibility for resources to consumers
D. By replacing service actions with automation

正解：A

解説：
Access to resources supports value co-creation by allowing consumers to use provider resources under agreed terms, which makes option A correct. In ITIL, not every service interaction requires transfer of ownership or direct provider action every time. Sometimes the value comes from enabling consumers to access applications, data, infrastructure, knowledge bases, or equipment that remain under provider control. The consumer gains the ability to use these resources to achieve outcomes without needing to own and manage all of them directly. This helps optimize costs, risks, and effort. It does not mean transferring responsibility for all resources to the consumer, nor does it imply restricting usage to internal teams. It also does not eliminate service actions entirely, because support and other activities may still be needed. Access to resources is one important form of service relationship.

質問 # 84
How does the 'organizations and people' dimension contribute to effective product and service management?

A. By managing relationships with external organizations
B. By automating workflows across value streams
C. By defining the technologies used to deliver services
D. By ensuring skills, culture, and communication support value creation

正解：D

解説：
The organizations and people dimension contributes by ensuring that skills, culture, structure, leadership, and communication support value creation, so option A is correct. ITIL emphasizes that effective product and service management depends not only on processes and tools, but also on human capability and organizational behavior. This dimension includes roles, responsibilities, authority, competencies, culture, collaboration, psychological safety, and continual learning. When these elements are healthy and aligned with strategy, teams are better able to make decisions, adapt to change, manage complexity, and work across boundaries.
Defining technologies belongs to information and technology. Managing external relationships belongs to partners and suppliers. Automating workflows relates more to process and technology considerations. Therefore, the human and cultural foundation of effective management is the organizations and people dimension.

質問 # 85
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. Continuous Deployment
B. DevOps
C. Continuous Delivery
D. Continuous Integration

正解：C

解説：
Continuous delivery is an approach in which software is built and tested in a way that ensures it is always in a deployable state, allowing it to be released to production at any time once the team makes the decision to do so.

質問 # 86
Which two practices interact the MOST with the service desk practice?