[2026年09月]更新のITILFND_V4問題集本日限定！無料アクセス可能に！JPNTestで試そう
学習材料は有効ITILFND_V4効率的問題集！
ITIL 4 Foundation認定は、ITIL 4のエントリーレベルの資格であり、ITサービス管理（ITIL）のグローバルに認識されているフレームワークであるITインフラストラクチャライブラリ（ITIL）の最新バージョンです。この認定は、候補者にITIL 4の概念、原則、実践、およびITSMエコシステムにおけるその役割と責任の基本的な理解を提供するように設計されています。 ITIL 4の基本的な理解とITSMの改善にどのように使用できるかを必要とする個人を目的としています。
Exin Itilfnd_v4（ITIL 4 Foundation）試験は、ITサービス管理（ITSM）の基本的な理解を候補者に提供するエントリーレベルの認定試験です。この認定は、ITSMまたはITサービス提供に関与している個人でのキャリアを追求することに興味がある専門家向けに設計されています。この試験では、高品質のITサービスを提供しようと努力している組織にとって不可欠な最新のITIL 4の原則とベストプラクティスをカバーしています。
ITIL 4フレームワークは、組織がITサービスをビジネスのニーズに合わせるのを支援するように設計されており、ITILFNDV4試験は、フレームワークの重要な概念、原則、および実践をカバーしています。この試験は、ITIL 4フレームワークに関する候補者の理解と、その概念と原則を実際の状況に適用する能力をテストするように設計されています。認定試験では、サービス管理の概念、サービス価値システム、サービスバリューチェーン、サービス管理プラクティス、インシデント管理、サービスリクエスト管理、変更管理などの重要なITIL 4プラクティスなどのトピックについて説明します。
質問 # 43
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Prioritization
- B. Categorization
- C. Escalation
- D. Detection
正解：B
質問 # 44
Which phase of problem management includes analyzing incidents to look for patterns and trends?
- A. Error control
- B. Post-implementation review
- C. Problem identification
- D. Problem control
正解：C
質問 # 45
What is a configuration item?
- A. A problem that has been analyzed but has not been resolved
- B. Any financially valuable component that can contribute to the delivery of an IT product or service
- C. Any component that needs to be managed in order to deliver an IT service
- D. Any change of state that has significance for the management of a service
正解：C
質問 # 46
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
- A. A service
- B. An IT asset
- C. Service management
- D. Continual improvement
正解：A
質問 # 47
Which value chain activity ensures that ongoing service activity meets user expectations?
- A. Deliver and support
- B. Obtain/build
- C. Plan
- D. Engage
正解：A
質問 # 48
Which is the FIRST thing to consider when focusing on value?
- A. Identifying the service consumer who will receive value
- B. Understanding what is valuable to the service consumer
- C. Defining customer experience and user experience
- D. Ensuring value is co-created by improvement initiatives
正解：A
質問 # 49
What is an IT asset?
- A. A request from a user mat initiates a service action
- B. Any component that needs to be managed in order to deliver a service
- C. Any financially valuable component that can contribute to delivery of an IT product or service
- D. The removal of anything that could have a direct or indirect effect on services
正解：C
質問 # 50
What should a release policy include?
- A. The roles and responsibilities for incident and problem resolution
- B. The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
- C. The process owner and process manager for each type of release
- D. The naming convention and expected frequency of each type of release
正解：D
質問 # 51
When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?
- A. Organizations and people
- B. Information and technology
- C. Partners and suppliers
- D. Value streams and processes
正解：C
解説：
This dimension focuses on the relationships with external organizations that contribute to service delivery and design.
質問 # 52
What type of charge is often used for resolving incidents or implementing security patches?
- A. Emergency change
- B. Change model
- C. Normal change
- D. Standard change
正解：A
質問 # 53
What is the CORRECT order for the three phases of problem management?
- A. Error control, problem control, problem identification
- B. Problem identification, problem control, error control
- C. Problem identification, error control, problem control
- D. Problem control, error control, problem identification
正解：B
質問 # 54
Which statement about change authorities is CORRECT?
- A. Change authorities are assigned for each type of change and change model
- B. Change authorities are only required for authorizing normal changes
- C. Change authorities are assigned when each change is deployed
- D. Change authorities are only required for authorizing emergency changes
正解：A
質問 # 55
Which practice provides a single point of contact for users?
- A. Incident management
- B. Service request management
- C. Service desk
- D. Change control
正解：C
質問 # 56
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
- A. Service desk
- B. Change enablement
- C. Monitoring and event management
- D. Service level management
正解：D
質問 # 57
Which is the CORRECT description of an outcome?
- A. The inputs that trigger an action for an activity, process or IT service
- B. The prediction of the future demand requirements for an activity, process or IT service
- C. The design and development of the activities that make up a process or IT service
- D. The result of carrying out an activity, following a process, or delivering an IT service
正解：D
質問 # 58
What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues?
- A. Service desk agent
- B. Change authority
- C. Problem analyst
- D. Service level manager
正解：A
質問 # 59
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