1Z0-1038-20 無料問題集「Oracle Service Center 2020 Implementation Essentials」

（A）The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

（B）Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

（C）The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

（D）Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.

（E）Techmail is responsible for pulling emails from single or multiple mailboxes.

（A）The Browser User Interface (BUI) workspace is not using the standard workspace.

（B）The hash value during import doesn't match the hash declared at the end of the rile.

（C）Check if the exported file was generated by a product version that is older than the existing product version.

（D）Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

（A）Look for the message in the receipt email body.

（B）Run a message base report and search for the text string you want to change.

（C）Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

（D）Submit an incident to customer care.

（A）Design View

（B）Layout View

（C）Data Set View

（D）Graphical View

（E）Report View

（F）Database View

（A）You need to copy and paste the source code across the multiple interfaces.

（B）You need to re-create the message template across the multiple interfaces.

（C）You need to use the export and import option.

（D）The change is reflected across all interfaces by default.

（A）Utilizing workflows and splitting functionality into more than one workspace

（B）Removing fields in the workspaces

（C）Creating multiple workspaces per business function and assigning to different profiles

（D）Placing objects on different tabs and splitting the loading across multiple tabs

（A）Enable the engagement engine.

（B）Select the corresponding pull policy.

（C）Select the Pull Chat check box in the chat profile.

（D）Configure advanced routing.

（E）Select the Chat check box that is associated with an agent's staff account.

（A）It can be linked to categories.

（B）It can be made visible on the Customer Portal.

（C）It can be set to a maximum depth of three in hierarchy levels.

（D）It can be linked to products.

（E）It helps to identify the root cause of an incident.