FS-Con-101無料問題集「Salesforce Agentforce Field Service and Operations Consultant」

質問 1

An inventory manager at Universal Containers wants to better understand The distribution of a critical and expensive part across all inventory locations as the Part is reused and restocked.
What should the Consultant leverage to meet this requirement?

（A）Maintenance Plan

（B）Entitlement Plan

（C）Product Item

（D）Assets

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Customers report that installed products are failing more frequently than expected. After reviewing the data, Universal Containers has Determined that products start to fail 6 months after installation. What should a Consultant recommend to address this situation?

（A）Launch a feedback survey to the customer base and follow-up on results.

（B）Establish a Maintenance Plan for the products.

（C）Examine existing Work Orders for incomplete Line Items.

（D）Implement Consumed Products on Service Appointments.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Universal Containers (UC) is rolling out Inventory Management to better Manage parts and inventory. UC wants to automatically associate certain parts and Products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

（A）Add Products to the Products Required Related List on the Work Type object.

（B）Add Products to the Work Order Products Related List on the Asset object.

（C）Add Products to the Work Order Products Related List on the Work Type object.

（D）Add Products to the Products Required Related List on the Asset object.

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time Could include travel, prep and on-site time. How could the Service Resource's Time Sheet be configured to track the total time spent on each step?

（A）Relate the Time Sheet to the Service Appointment.

（B）Relate the Time Sheet Entries to the Work Order Line Item.

（C）Relate the Time Sheet Entries to the Service Appointment.

（D）Relate the Time Sheet to the Work Order Line Item.

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

Universal Containers currently tracks its customers' entitlements to supportUtilizing Salesforce Service Cloud. Service calls that require a Technician to go to the Customer's location require the creation of a Work Order. Once the Agent confirms That the customer and product are eligible for on- site support, a Work Order isManually created.
On which object should the Consultant define a Quick Action to create the Work Order?

（A）Case

（B）Opportunity

（C）Entitlement

（D）Contact

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 6

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform anySubsequent service calls.Which two actions should the field service administrator take to configure field service to ensure the installation Technician is assigned to subsequent service calls? Choose 2 answers

（A）Add the technician as a preferred resource on the account record.

（B）Add the preferred resource service objective to the scheduling policy.

（C）Create a child work order for maintenance on the original installation work order.

（D）Add the technician as the required resource on the service appointment.

正解：A、B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 7

AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

（A）Instruct the dispatcher to only dispatch one work order to each technician at a time.

（B）Set up auto dispatch to dispatch one work order for each technician at a time.

（C）Enable drip feed to dispatch one service appointment per technician at a time.

（D）Set Send Appointment Notifications on Dispatch in the mobile settings to one.

正解：C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 8

At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone. How should the Consultant ensure proper scheduling and optimization for the member?

（A）Subtract one hour from the start and end times on the Service Territory.

（B）Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.

（C）Add one hour to the start and end times on the Service Territory.

（D）Add one hour to the start and end times on the Service Territory Member's Operating Hours.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 9

Universal Containers (UC) services customers in multiple time zones. UC dispatchers need to see dates and times in the Dispatcher Console for the time zones where jobs are being performed. How should the Consultant configure this?

（A）Set the Dispatch Console to display in the User Timezone in the Field Service Settings.

（B）Configure the dispatcher users' timezone to be the same as the territories they manage.

（C）Create a formula field to calculate the timezone offset from the user to the Territory Timezone.

（D）Set the Dispatch Console to display in the Territory Timezone in the Field Service Settings.

正解：D 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

FS-Con-101 無料問題集「Salesforce Agentforce Field Service and Operations Consultant」

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