GCP-GC-ADM 無料問題集「Genesys Cloud Certified Professional - Contact Center Administration」

（A）3, 5, 1, 4, 2

（B）3, 4, 5, 2, 1

（C）3, 5, 1, 2, 4

（D）3, 5, 4, 2, 1

（A）The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

（B）The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

（C）The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

（D）The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

（A）Time zone

（B）Time period

（C）Start Time

（D）Recurrences

（E）Custom Date Range

（A）The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

（B）The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

（C）The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

（D）The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

（A）Preview

（B）Progressive

（C）Predictive

（D）Power

（A）A contact list can have its own unique structure, including an arbitrary number of phone number types

（B）To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

（C）Contact lists must contain the home phone number and first and last name fields, at a minimum

（D）Contact lists are read-only and cannot be updated by the agents

（E）Each campaign can have its own contact list, or contact lists can be shared among campaigns

（A）Queues are the waiting lines for interactions that are routed using ACD

（B）Queues match agents to an appropriate interaction using ACD

（C）Queues are the waiting lines for the agents who will be assigned interactions through ACD

（D）Queues provide ACD with a means to determine the skill level requirement of an interaction