GCP-GC-ADM無料問題集「Genesys Cloud Certified Professional

質問 1

Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?

（A）Menu options

（B）Add blank audio

（C）Menu prompt

（D）Default Menu choice

正解：B 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 2

Which ACD routing method routes interaction to the next available agent?

（A）Standard ACD

（B）Bullseye ACD

（C）Skills based routing

（D）All of the above

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 3

Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)

（A）Set up a schedule to run a daily report

（B）Update the Do Not Call list with records that have the appropriate wrap-up code

（C）Determine how many evaluations per hour to assign to a quality evaluator

（D）Automatically assign an evaluation for all calls over 5 minutes

（E）Determine how long to retain recordings and whether to archive or delete them

正解：A、D、E 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 4

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)

（A）Roles

（B）Skills

（C）Language

（D）Queue

正解：B、C 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

質問 5

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

正解：A、F 解答を投票する

質問 6

Currently, you manage all agents' schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

（A）Workforce Management

（B）Genesys Cloud Architect

（C）Workflow Process Automation

（D）Genesys Cloud Reporting

正解：A 解答を投票する

解説: (JPNTest メンバーにのみ表示されます)

GCP-GC-ADM 無料問題集「Genesys Cloud Certified Professional - Contact Center Administration」

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