更新された2025年06月03日検証済み！MB-240問題集と解答で100%合格できる [Q28-Q52]

更新された2025年06月03日検証済み！MB-240問題集と解答で100%合格できる

2025年最新のの問題MB-240問題集を試そう！更新されたMicrosoft試験合格させます

認定試験は、プロフェッショナルがDynamics 365 Field Serviceソリューションの設計および実装の能力を証明し、キャリアの見通しを向上させるのに役立ちます。MB-240試験に合格することで、候補者は、Dynamics 365を使用したフィールドサービス管理のソリューションの設計および実装における熟練度を証明することができます。認定はまた、プロフェッショナルが業界で認められ、キャリアの成長に新しい機会を開くのに役立ちます。

質問 # 28
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

正解：

解説：

Explanation:

質問 # 29
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

正解：

解説：

Explanation
A white paper with black text Description automatically generated

質問 # 30
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You filter the Territories in the Filter section of Filter and Map View.
Does this meet the goal?

A. Yes
B. No

正解：A

質問 # 31
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.

正解：

解説：

Explanation:

質問 # 32
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.

正解：

解説：

1 - Scheduled - A work order has been assigned to a resource.
2 - Travelling - The resource is travelling to the service location.
3 - In Progress - The work order is in progress.
4 - On Break - The resource in on a break.
5 - Complete - The work order is complete.

質問 # 33
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 34
You are creating booking dates for a manufacturing customer based on agreements within the system.
The customer is not able to generate the appropriate booking dates within the system.
You need to ensure that booking dates are created for this customer.
What should you do?

A. Ensure service tasks are set up on the booking
B. Set Generate Agreement Invoices 7 Days in Advance
C. Set Auto Generate Booking to Yes
D. Set Copy Incident Items to Agreement to Yes

正解：D

質問 # 35
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?

A. Register the device in Dynamics 365 Connected Field Service.
B. Create the IoT Connected Device connection role to link devices to customer assets.
C. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
D. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

正解：C

解説：
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts

質問 # 36
Your customer wants to give its clients the ability to book appointments and track their technicians. They will do so using Customer Experience homepages.
You need to set this up for your customer.
Which two actions do you need to perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Ensure the resource's image has been uploaded.
B. Create a Field Service portal.
C. Set Track My Technician and self-scheduling options to Yes in the customer portal settings.
D. Create the Customer Experience homepages in the Administrative settings.

正解：B、C

質問 # 37
LitWare has requirements for configuring the Field Service mobile app. and you are responsible for setting up the system to meet those requirements.
You need to set up help documents related to the requirements as per the case study.
How should you configure the user settings? To answer, move the appropriate configurations to the correct location. You may use each configuration once or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

正解：

解説：

Explanation:

質問 # 38
Note: This question is part of a series of questions that present thesame scenario. Each question inthe series contains a unique solution that might meet stated goals. Some question sets might havemore than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, thesequestions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accuratelycapture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?

A. No
B. Yes

正解：A

質問 # 39
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.

A. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.
B. Install Microsoft SharePoint Online.
C. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
D. Implement Microsoft Power BI Pro.
E. Purchase a Microsoft Azure subscription.

正解：A、C、E

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service

質問 # 40
Which two types of records can be generated when you create agreements? Each correct answer presents part of the solution.

A. products and services
B. invoices
C. purchase orders
D. work orders

正解：B、D

解説：
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements

質問 # 41
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

Explanation:

質問 # 42
Drag and Drop Question
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company. The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

質問 # 43
You are implementing the schedule board for a HVAC (heating, ventilation, and air conditioning) company.
The company has two dispatchers in their own territories who only schedule resources within their territory.
You need to configure the schedule board so that each dispatcher only sees resources who belong in their territory, as well as work orders to be scheduled in their territory.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

Explanation:

質問 # 44
You are working for a heating, ventilation, and all conditioning (HVAC) service organization.
The Held technicians in your organization are working in the Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.
You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app What should you do?

A. Add the technicians to the mobile app's offline profile.
B. Ensure there is internet connectivity in the mobile app
C. Download offline data to the mobile app.
D. Enable asset hierarchy for the mobile app.

正解：A

質問 # 45
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.

A. Non Inventory
B. Product
C. Service
D. Inventory

正解：C、D

解説：
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service

質問 # 46
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:

質問 # 47
You are implementing Dynamics 365 Field Service for Contoso Manufacturing.
You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.
What should you do?

A. Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
B. Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
C. Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.
D. Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set

正解：C

質問 # 48
Drag and Drop Question
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

解説：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso- configuration

質問 # 49
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 50
A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Within the Customer Portal, update Show Resource Phone to Yes.
B. Verify that the Main Phone field is populated.
C. Ensure the customers Communication Type is set to Both
D. Verify that the customer is nor on the exclusion list.
E. Ensure the customer's communication preference is set to Allowed

正解：D、E

質問 # 51
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.